Dutch VetReviews of dutch.com

Waste of time. Beware.  I signed up to use the service during the pandemic.  I tried to do the health assessment multiple times but link was broken.  Website routed me to pick an appointment time; at that appointment, vet told me he was not in my state and could not treat.  He said he would reroute me to another vet and noted that multiple clients have been put on his schedule that he could not treat due to wrong state scheduling problem.  It took several days of me following up with Dutch for customer service to finally fix a system wide  "bug" in the health assessment and I was then told to reschedule.  I filled out form, rescheduled and got a message from the next vet I scheduled with telling me I was again not in their state and to please reschedule again with a vet in my state.  Their scheduling system doesn't give the option to pick a vet by state (like Vetster does).  I asked on customer service how I can schedule to a vet in my state and received an automated response saying "vets have reviewed your records and cannot treat your dog".  I am still awaiting my $19 refund.  Very poorly run, stole my $19, no helpful communication from customer service.  Now using Vetster which is well run, gives you a vet in your state during scheduling, and none of this run around.  AVOID!!! ------------- In response to the company's response below that my dog was not a good candidate to treat... The first vet from the wrong state I was scheduled with said my dog was a perfect candidate that can be treated with minor adjustment of medications, and he would pass me along to another vet in my state who would easily be able to adjust medications. After again being scheduled with the wrong vet, I sent customer service my feedback that their platform doesn't work and then received their "decline to treat email". frustrating experience.