Dutch VetReviews of dutch.com

I really don’t know what to say other than I am highly upset!! I’m on a fixed income and this company has now cost my light bill to be rejected due to 3 $25 payments taken out of my bank account!!!! The latest was my account was canceled then took the $25 out!! This needs corrected immediately! If this is not corrected I will have to take further action. In this day and age we the elderly and disabled are hurting economically anyway. Now I’m facing having my electricity cut off? Come on please!!

Don't use them!!!!! I'm low income and was trying to get help for my animals. They charged me for all the medications I already had just a few weeks after I'd gotten them. $100 down the drain.

I started a subscription for Dutch to get support for my old pup after just having moved to a new state where every veterinarian within a 50-mile radius wasn't accepting new clients at the time. By some stroke of luck, two days after having signed up for Dutch, I was able to get through to a local vet to get the support I needed. So I went into my account on dutch.com to cancel both the appointment that I had made and my account. Canceling was easy enough. But I figured that since I was only a "member" for two days and hadn't utilized any of the services offered to members, it would be a no-brainer that I could get a refund. The Customer Service Representative, Kat, was very clear that there's an "all sales are final" policy in their FAQs and I wouldn't be receiving a refund because that monthly fee goes towards website maintenance among other things. I asked if there could be an exception because it would mean a lot to me as I have a tight budget and the CSR working for this company which recently received a $20mm investment, offered me a $10 refund of the $25 I paid. Ridiculous. I don't care how good the service is. I can't support a company so unreasonable in caring for their customers, hence my 1/5 star review.

Dutch is breaking the law in many states. They do not provide a written prescription to the client upon request, which is required by law in many states. I also asked for it to be called in to Chewy. They said they don't work with Chewy. I asked for it to be called in to my local PetSmart's pharmacy. They said they couldn't. When trying to use the messaging feature, I'd have to wait days to hear back each time. Customer service was not helpful. They are very often not open even within the listed hours. It has taken a month to get my dog's prescription for his food (Chewy does not carry this in their pharmacy). I still do not have it and am now running low on food, and I will have to go in to a normal vet for it, taking away the main reason for using Dutch. Edit in response to reply: While Dutch does call a prescription in if you ask (not without difficulty and delay in my experience), they do not supply a written prescription upon request as is required by law in many states. Dutch support specifically told me they do not and their system does not support providing a written prescription, which is breaking the law

I absolutely love Dr Payne the vet he is very thorough and seems to really care. Customer Service is another story I waited a week for them to reach out about prescription and that was after several requests from the vet. Finally get prescription ordered a week later not here yet tracking says it took from Friday to Wednesday before usps even got it. Customer Service absolutely does not care about your pets.

One star is too much for the service I received from dutch, cancelled my membership after being lied to about my order being expedited. Still waiting on a manager to call. But that was a lie too.

The vet was wonderful! The customer service and everything else absolutely terrible. Steer clear of this company! After speaking with the vet on 7/20 I ordered and was charged for 3 items she recommended. Two days later I went to check on the order and it was cancelled. Though I was still charged. I reached out to customer service who stated on 7/23 they would correct the error and expedite the order. On 7/27 still no order so I reached out again they started they were not able to Expedite because they missed the deadline but it was “on the way” it was not shipped out till 7/28.. we FINALLY received the order today.. or so we thought. We only received 2/3 items. No information on the missing medication and we were charged for all three. I have since cancelled my membership and DO NOT recommend. Great idea but terrible execution

I signed up for their monthly service and after waiting a week and a half for the appointment it won't allow me to pay for the meds... Says view order but doesn't take me to a place to pay.... You call their number and you get a answering machine... I hope you can fix your website so people can actually change their payment and actually have a phone number that works.... Best of luck....