Dutch VetReviews of dutch.com

So frustrated with this experience. My dog has a UTI and needs antibiotics, the vet was kind and easy to talk to but getting the prescription has been awful. Customer service is unresponsive and unhelpful and my dog is still in pain and I am out $60 so far.

Keep getting charge and have not been able to use said services. My book appt only takes me to the payment page. Customer service is text only and takes days for a reply. This is a scam as far as I can tell.

I signed up for a virtual visit for my cat dealing with a UTI while we were moving and couldn't access my regular vet. The vet consultation was great and professional and helped me get the medicine she needed. After more urinalysis, we discovered she had the 'crystals' and needed prescription food, to which I ordered through this company. The package never arrived, and I also never got a tracking number (even though I ordered express shipping). Customer service is an absolute nightmare. It took almost a WEEK for them to respond to me. If I wasn't proactive, they would've absolutely let my request fall through the cracks. They did eventually get the package to me, but I had the same problem again next month. Again, I reached out A WEEK AGO, they responded whether I would like to resend the package or a refund to which I responded I would like the package resent. They never responded to this email, and I still do not have cat food. I've emailed them thrice since this response, and still nothing. Luckily, you can just order the prescription food on Amazon without a vet prescription, which is what I ended up doing so that my cat could have her food. Since they're impossible to get in touch with, I'm going to file a claim with my credit card company. I would not recommend using their business unfortunately. I really wanted them to succeed since vet-telemedicine I think is a valuable service, but this company failed to deliver on multiple accounts :/

This was a very alarming and stressful experience. My dog, Belle, has an ear infection. She’s 10 and I’ve had her that whole time, so I know what ear infections look like. I made an appointment through Dutch hoping that it would be quicker than trying to get an in person appointment with the vet shortage in the industry. I have never been more wrong. We had our appointment a week ago and the website says that the medication will be processed and shipped the next business day. It has been several business days and I have only gotten cookie-cutter responses from the company and have been unable to get any updates on her medication that she obviously needs. Their website and the vet that prescribe the medication did not indicate that the wait time would be so substantial especially for some thing like an infection. There are no updates or communication from the company. And I would not recommend it. Phone number is out of service and does not work. And aside from what seem to be automatic emails that I am getting back, I think this may have turned out to be a scam. Edit: august 2023 My medication shipped after I posted this review and filed a dispute with my credit card company. Regardless, the financial investment I made was only $20-$40 cheaper than an in person vet. If I could go back and do it again, I would have gone to the urgent care vet rather than put my dog through a week of suffering waiting for medication. This was not worth it and I do not recommend it. One of the medications went to a different address and I had to order that product from Chewy. I do not recommend this service.

Terrible customer service! We could not get them to fill a script. They said the meds will be here in 5 days. They weren't. When they did arrive the order was incomplete. My dog is still in pain waiting for them to get the order correct. You can't get a hold of anyone to fix the problem. You leave messages and wait forever for someone to return your call.

The vet was great but service otherwise is disappointing. I paid extra to have them transfer a prescription and a week later it’s still not done. Takes at least a day for any response to questions let alone any action to take place. Very disappointing

I wish I could give them a 0. My dog had a vet visit that lasted less than 3 minutes to get a prescription for Heartgard and Nexgard. The order for the meds was placed 6/9 at 10am and they charged my card and collected nearly $100. The order still has not shipped and I guarantee you when it comes time to return my money the refund will take forever so they can hold my cash for as long as possible. I would strongly recommend you avoid this business unless you’re willing to pay for medication in advance that may not ship for weeks. Very shady business practices. Update: It is now Monday, June 26th after 9pm on the east coast. They still have not processed and shipped my order. They are projecting Saturday July 1st. So best case scenario my dog’s medicine will take 24 days to receive from time of order. I will continue to make updates. I have been promised that this will be resolved by end of day for nearly 2 weeks now. The other days I reach out they don’t respond. Also, I called Chewy to place the order there and attempted to cancel my order with Dutch. Chewy would then call my vet at Dutch to confirm the prescription. Chewy couldn’t confirm the prescription with them because… they no longer do business with Dutch. On top of that, more than a week later they have not canceled my order. Avoid them like the plague!!!!

*UPDATE* Similar to some other reviews here, Dutch contacted TrustPilot to have this review removed claiming that it was fake and not based on an actual customer experience. I sent TrustPilot proof of service, and they verified my review as authentic. Dutch is spending their time trying to remove legitimate reviews instead of spending time improving their service. Shameful! I've never written a negative review about anything in my life. However, I feel the need to warn other people about the horrible service I received through Dutch. I actually had a great experience with my vet, Dr Brewer. HOWEVER, Dutch actually put the health of my pet at risk due to incompetent customer service. The vet prescribed two drugs for my dog, one of which was Prozac. I received the first shipment of medication on May 12, 2023. Because I only receive 30 pills at a time, I would need the next shipment to be delivered by June 12, 2023. Realizing that the website said my recurring medication order would be placed on June 10, 2023, I contacted Dutch support on June 6, 2023 to ensure the medication would arrive in time. If not, I wanted Dutch to do rush shipping (which I was willing to pay for). During the following two days I was bounced around from person to person (through email and text). I could not get anyone in customer service to properly address my concern. Finally, a person named Jen promised that she would try to overnight the shipment on June 8, 2023. It's now June 15, 2023 and the medication JUST shipped. UPS says the medication should be delivered on June 22, 2023, a full 16 days after I initially made contact with Dutch to expedite the medication delivery. With Prozac, you can't immediately stop medication and you need to wean your dog off the pills. Therefore, I couldn't just run out of the pills. I proceeded to ration the remaining pills I had, and my dog is now off the medication. When the pills arrive, I will need to reintroduce him to the medication. As you can imagine, this is not great for my dog's mental health. I plead with you to find a LOCAL VET and to avoid this service. If you have a problem, they will not get back to you in a prompt manner and will endanger the health of your dog.