Dutch VetReviews of dutch.com

Signed up to get my dog some relief from his severe allergies. After video appointment with the vet, and paying the $350, I received an email saying that they were working on the prescriptions. I returned from a business trip four days later to find at the prescriptions had not shown up yet. I contacted support, and they told me I had to go on and reconfirm the treatment!? I signed into reconfirm the treatment at which time it proceeded to take me through the payment process again. So, I contacted support again asking why I received a confirmation of filling the prescription, and also why it's trying to charge me again. Today I received an email saying that they have canceled my order and I will receive a refund within 3 to 5 days. Meanwhile, my dog continues to suffer from his allergies.

A scam - do not use! After reading the reviews, I decided to give Dutch a chance. I had just moved to a new area and the wait to see a vet was over 2 months. So my dogs were running out of worm preventative. That's the only thing are needed. Had a consultation x2 with a Dr. Sanger. She said she was going to prescribe something for intestinal parasites (not for heartworm, for which a blood test is needed - that I do understand). Then she prescribed the dogs Simparica ($40 x 2 dogs) - when it arrived, it turned out it is to prevent fleas and ticks, which are not a problem in my frozen-over state. I requested a refund - nada. Requested an Rx for worm prevention, and they recommended I buy PANACUR - which is an OVER-THE-COUNTER med you can get from Amazon - and it is used to kill worms after the dog has already been infected! I asked for a refund again - never heard back. So now I am still without what was promised to me, and also $250 poorer.

Charged my cc 4 times upon sign up. Waited 30 minutes for zoom vet meeting and no one ever showed. They charge you 15 for no show. Their response was to reschedule another zoom appointment. No thanks. Terrible service.

Total Scam stay far away

If I could give zero stars I would. I had a visit with a very condescending vet who kept insisting she couldn’t treat my dog and said he needed a behaviorist instead and Dutch doesn’t offer that. This is after I signed up for a yearlong membership because behavioral issues were highlighted as an area they treat on their website and my dog has a fear of both the car and going to the vet in person. He is already working with a certified behaviorist trainer but that person is not a prescriber. The vet basically said she couldn’t treat him and what I heard is that his fear aggression problems makes him a bad dog and we can’t throw Prozac at the problem. I was not asking for that. I was seeking an addition to his overall treatment plan because it takes a village and fear aggression in one of the problems Prozac can help with and it’s even advertised that way on the Dutch website. Then after the horrible visit where the vet refused to help me I get all these emails telling me there’s a treatment plan and items in my cart but there’s no plan and nothing in the cart. This is a horribly misleading and disappointing service bordering on false advertising and downright fraud. Don’t advertise virtual vet visits and then have vets say I can’t treat your dog on a virtual call. Also, I’ve never encountered a colder person who knew less about dogs.

I am reading these reviews of people who were able to get a vet on a zoom call for their animal. I had an appointment and the vet did not show. Not only did SHE not show, NO ONE reached out to me!!! I had to email Dutch and their excuse for her was she was having technical difficulties. Not my problem. Dutch should have rescheduled immediately and apologized. I rescheduled an appointment. I had one this morning that the same vet, again, did not show up. I sent another lovley email and we will see what excuses they have for me this time. But I will be canceling and hopefully find a site that really cares about the people and the animals. Don't make excuses, make solutions. Be better! Good luck to anyone that uses these services.

*UPDATE* Dutch has tried to have this review removed saying my "review is not based on an actual experience." HOW DARE THEY! The messages with them are in my account and I have emails with them to back it up. This is a shady business. I had an appointment scheduled and logged into the zoom link 3 minutes before the appointment was scheduled to start. The Vet never showed up. I waited in the Zoom "waiting room" for 40 minutes, before I had to leave for a work meeting. I messaged the Vet 3 times on the online account messages during the time that I waited and didn't get a response until an hour and a half later. By that time I had already received a response from customer service telling me that the Vet had a "system issue" that prevented them from logging in. However when I finally got the message from the Vet, she said "Did you log into the zoom meeting with the link provided?" and then "must have been a technology glitch". No indication that SHE had a system issue as customer service told me. In this day and time, if there was a problem on her end she should have been able to call, text or email me saying so at the time, instead of me wasting 40 minutes of my work day waiting around. There is no excuse for a no show on the Vet's end. Especially when they tell you in the confirmation that the Vet's time is valuable and you will be charged if you miss the appointment. Well, my time is valuable too! What do I get since the Vet missed the appointment???

Horrible experience with Dutch! I purchased a membership and set a virtual visit for my pup on 12/5. After minutes of tech glitches finally the vet and I were connected. She put in prescription orders and I paid for the medication right after the orders were sent. That was 12/5, it’s now 12/20 and no medication to be found. You can’t actually talk to anyone, only text and email so I have done both since 12/9. They say there was a delay and it’s sorted out and they will see about overnighting the medication that was 12/15, still no medication. Now they say we will get back with you and that was on 12/18, still no medication. In any event after the medication was not received I went to my usual in person vet I wasn’t about to continue waiting while my dog was sick for them to get their problems together. I requested a refund of everything and instead of addressing that they say we dropped the ball and will contact you when the medication is shipped. The only contact I want is my refund. I will not renew my membership or recommend to other pet owners.