Dutch VetReviews of dutch.com

I needed prescription meds for my pets urgently.. I was told it would take one to two days. it has been over a week. I had to make another vet appointment in person to get the meds. The ordeal has cost me triple the price it normally would, had I just went to a regular vet.

One star because I haven’t received my order yet! Only got a tracking number after I emailed twice. I placed my pets order 02/22 …it is now 3/2 and still haven’t received it. The tracking number I just received yesterday says usps is waiting on package and not in their possession yet. Super slow service! I’ll update my review once I actually get my order, if it ever shows up. I’m super disappointed and regretting signing up with them.

DO NOT THINK THIS WILL GET YOUR PET MEDS QUICKLY. Your pet could actually worsen while you wait for their arrival through Dutch. My puppy clearly had an ear infection. I was on vacation with him visiting family so we weren't by his vet and I tried to utilize Dutch to expedite some ear meds for him. I paid the subscription fee (36 dollars) and was seen by a vet who prescribed him ear medication. The vet told me his med would not arrive for a "couple days" with standard shipping so I selected the "Rush Shipping" option which cost 20 dollars in addition to the med cost (roughly 65 dollars). Despite selecting "RUSH" shipping the medication wasn't even set to arrive until March 4th which wasn't told to me until March 1st despite placing the order on the 23rd. ALMOST TWO WEEKS before my dog would have the medication despite "RUSH shipping" and additional money spent. They're also a site that only does email support so good luck getting any complaint addressed. I had to go see a vet in person to get him ear meds quicker. Waste of time, money, and effort. Just go see a vet in person.

I had an online visit 2/26 for my dogs ear infection and paid for the medications as soon as they were prescribed. I was not given the option to expedite the shipping but I reached out to Dutch the next day to ask when I would receive my dogs medication and they allowed me to pay an extra $30 for rush shipping. Great. It’s Thursday 2/29 and I just received the box of medication and the MAIN medication the mometamax is NOT in the box. And they are closed. Horrible experience so far. They just take your money and do what they want and there’s nothing you can do. I recommend to stay away.

I am beyond disappointed my dog has a terrible ear infection. Ordered my medication they canceled it and never even told me. Emailed them they said I need to approve the treatment plan let alone there's no where for me to approve it. So beyond frustrated. Found out after reading these reviews that this has happened to multiple people. Be careful as this is a scam!

This is a scam site. The Vets dispense homeopathic meds found on Youtube videos. I had a consultation for my dog with collapse trachea at 8:40am , as of 6:00pm my dog is choking for air and meds never prescribed. Call site and they are closed until Monday. The License Vet just graduated and working for Scam site until their license is revoked. I filed a complaint with Florida State about this company. No one wants the shady abuse of this company.

What good is veterinary care if the medications they prescribe never make it? Worthless. I signed up for Dutch at the beginning of the year with a yearly plan. The first sign of trouble was with my account. I was able to sign up and see a vet the same day, he was great. He tells me what he is going to call in and tells me I'll see the order shortly. Within 15 minutes I get an email saying it has processed and to confirm the order. I go back to the website and when I try to log in I get a screen asking me to sign up for an account. Frustrating but I understand technology isn't perfect. Contact "customer service" and they say they cannot find my email. I tell them that I have already been charged, had a visit and several emails. The workaround was to have the prescription called in to a local pharmacy. I authorize that and wait, I call the pharmacy and nothing is there. I reach back out to "customer service" and they then say "the pharmacy you chose cannot dispense what is ordered, do you have a Walmart or Costco nearby?" Unfortunately that email went to my spam folder (probably because of the huge influx of promotional emails they were sending after the account was fixed) finally found that email and let them know Costco would be fine, they say they'll let the pharmacy team order it and let me know when it's been called in, then I hear nothing. I asked multiple times to go ahead and cancel my account with no reply. At this point I figure I've already paid the money might as well use the service for the year. So my senior pet, bless his heart, started showing signs of a UTI. I can make a vet visit see a wonderful vet She recommends something for his UTI something for his dry skin. I go ahead and place the order with Dutch. They send me an email saying it's processing and that it'll be delivered by Friday. Jokes on me for trusting them again because it's Friday medication still hasn't even left the facility. I reach out to "customer service" who tells me, "Oh when we say we're shipping medications it can actually take 4 to 8 days," which is contrary to the email that I initially had saying that it had shipped and even provided a delivery date and another previous email that said that if you order during the weekday it's 1 to two business days. My appointment was Wednesday morning so Friday makes sense, if it had actually left their warehouse. Overall the vets are great but again how good is a vet if the medication they prescribe never makes it to the pet that you're ordering stuff for. Hopefully this medication arrives shortly because again, my dog has a UTI, and I'm just going to cut the rest as a loss this service is a waste of money. It is now Saturday night and the medication is somewhere but still awaiting pickup by USPS. Edited to add update: the medication finally arrived Tuesday, 6 days after it was ordered. Luckily I went to another vet and was able to get my buddy taken care of sooner. I'm not sure what mail service they have for their business but I'm the time it took to get the medication I was able to shop something to Oregon that was received before this medication was, and shipped a day later (USPS) additionally I ordered shampoo, that was shipped from Utah to Ohio, that arrived faster.

After a vet zoom call at 10am I was still chasing pain meds for my pet with another (unhelpful) vet and customer service at 8pm. Dog is still in pain. They don’t get the basics right.