Dutch VetReviews of dutch.com

A truly horrible service. My dog had really bad allergies where she had scratched her face till it was raw. Set up an account with Dutch and went threw the online appiontment process, This was on a Monday. The medication was scheduled to arrive a WEEK later. By the next day she had open infected sores so I contacted them to try to get the medication sent to my local pharmacy because by now it was an emergency. NO HELP WHAT SO EVER. NO I AM AT THE EMERGENCY CLINIC. NO PHONE NUMBER AVAILABLE. ALL RESPONSES WERE USELESS AUTOMATED RESPONSES. A TRULY HORRIBLE COMPANY WHO COULD CARE LESS ABUT YOUR PET. STAY AWAY

Do not use this fake company! They have no customer service, no active phone service gives you a number to text and no service on that line. Paid to have prescription transferred never transferred no refund. So I ordered through their pharmacy because my dog was and is still sick and over ten days now no meds and tracking numbers they gave me don’t work. Of course they have no number and will not return email or chat. People who do this to dogs or pets should be thrown in jail. Do not trust these fraudsters with your animals. This whole situation is infuriating!

Very misleading web advertising. Says you can get prescriptions for common issues without a costly vet visit. After you sign up and pay they tell you they cannot prescribe any medications. I cancelled within 15 mins of joining and want my money back

Company is a complete scam! I have been in contact with customer service because I wasn’t able to log into my account even though I attempted to reset the password multiple times and never received an email to be able to do so. I have received promotional emails so I know it isn’t blocked or going to spam. I told them to cancel my account because of that and they never did and they continued to charge me a monthly fee. I contacted them again recently to cancel the account and they haven’t responded. I have had to go to my bank to undo this because I didn’t realize how long they’d been charging me and I plan to report them to the BBB. DO NOT TRUST!

Absolutely horrible I had a great call with the vet. I thought she was very thorough. She recommended several medication‘s for treatment of my dogs issues. I received a message with the recommendations of the medication’s. I selected them I paid for them and then I’m getting messages that I have to have another vet call to have the medication approved because I selected them I wouldn’t even know what to select They immediately charge my credit card $300. I receive a message from the vet that asked me if I selected those medication’s apparently less than 24 hours later she has no recollection of the call . Be aware that I receive a message from the vet that asked me if I selected those medication‘s apparently less than 24 hours later she has no recollection of the call. Be aware that after you join there is no way to talk to anybody about any service issues by phone. You are stuck with email and texts with bots reach they have totally botched my first experience with them and lost my trust and confidence . I’ve already canceled my subscription, so it doesn’t automatically renew. My recommendation is run away… no one needs the aggravation of this experience. The fact that you can’t reach them by phone should tell us all a lot about their service. Sure they have a lot of great reviews but if the reviews are so great, they shouldn’t mind speaking to their customers who supposedly love them. Full disclosure would mean they would tell you upfront that once you join other than speaking to Yvette, you’ll never be able to speak to anyone else live you’ll have to email and text. What kind of a process is it that the vet does not remember recommending your prescriptions they charge you for them and then they send you messages that you left the order in the cart that you need to speak to a vet on another call.

This company is not legit. Do not give them your credit card info. You will be sorry. Paid for subscription and could never set up a vet call. They are 100% a scam. DO NOT USE DUTCH !!!!!!!!

I cannot, in good conscience, recommend that anyone use this service. I'll echo the comments by so many other users that the experience with the Veterinarian with whom I worked was excellent. Communication was good, but follow-through is non-existent in anything close to what a reasonable person would consider to be expeditious. My 14-year old female shows clear symptoms of a very bad urinary tract infection (including bleeding) and the Veterinarian with whom I worked *immediately* prescribed antibiotics to begin ASAP. As with so many people here, I've been waiting for the order I feel I was *forced* to place with the Dutch pharmacy for three days (and that's what they consider *immediate*?) When I used the word "forced", above, it's because I asked if I could have a prescription called in or receive a written script that I could take to a local pharmacy. Essentially, the answer was "no". The explanation made no sense: "our internal process takes about three days anyway, so the wait time would be about the same as ordering through our pharmacy." Clearly the Veterinarians are coached to direct people to buy medicines from Dutch, and, equally-clearly this is part of the Dutch business model. That would be fine, if that business model *also* placed the importance of same-day or next-day delivery and critical medicine care on a plan equal to or greater than their own profits. I squarely place the blame for these business decisions on Joe Spector, the CEO of Dutch, and formerly of Hims & Hers. In those models, your Viagra or Finasteride can wait 5 days. When treating a living thing as precious as my Lucy, I need to see that the company I work with places a value commensurate with my own on my pet's health and acts with appropriate urgency to deliver medications prescribed by a Veterinarian. Barring that outcome, Dutch should immediately adopt the practice of emailing a written script that can be processed at a 3rd-party pharmacy, to customers rather than forcing them to buy from a pharmacy process that is sluggish, non-responsive, and inappropriate to its task on a grand scale. So, Joe Spector, why isn't this fixed yet? I've seen the long list of bad reviews. When? It's already too late. EDIT: 3/12/24 In response to Dutch reply. Don't even try it, Dutch. NOBODY and nothing in your pharmacy order process specifies TWO expedited order options. In fact, even the ONE option that is meant to *appear* as expedited (called, obscurely, "RUSH" isn't date-specific or even date-range-specific) so there's ZERO assurance that anything will be different about shipping when selecting "RUSH". The problem, clearly, is the business choice to use UPS MAIL INNOVATIONS for a shipping partner. That's a PROFIT decision. UPS MI is not day-specific, and the handoff to my local USPS last-mile took a total of 7 days. My pharmacy order of critical antibiotics for my Lucy's infection wasn't treated as such by anyone but the Veterinarian. That's a business choice. So, it's back to you, Joe Spector.

I ordered meds for my cat on 2/23/24 I emailed on 2/29/2024 and asked about the meds. They emailed back saying I did not order through the treatment plan. So I reordered through that. They also said they would expedite my order. I emailed yesterday and today still no answer from them. They did refund the 1st order I had to redo. Still waiting for my meds.