Dutch VetReviews of dutch.com

Does not provide good customer service. Veterinarian prescribed wrong dosage to my dog. I requested to return the 75 mg pills for either a refund or exchange for a lower dosage of 25 mg. Despite many attempts, they ignored me. I think this company is in the business of dispense/sell pills at any cause without consequences. Very disappointed. Updated 5/13/2024. Despite many attempts to reach out, this people tactic is to ignore their wrong doing. Their reply is not genuine. I will not recommend this company.

Don’t do it. It may be convenient because you don’t have to leave home and the vets are nice BUT when it comes to your pet receiving their medication DUTCH don’t give 2 (fill in the blank) and you would think it’s better if you transferred the prescription to a local pharmacy. NOT! They will not call it in, they will not answer or respond to your emails. There’s no number for you to contact them and they’re definitely not responding to any emails. Just go to your local vet because DUCTH will not call in medication or send the medicine in a timely manner.

Warning SCAM Do not give them your credit card info You will have to cancel the card

Yes I need more assistance!! Please! Looked too good to be true. Had appt w/Vet and he said to hang tight that w/in a half hour I would have some paperwork to fill to get the heartworm medication. Its been 2 days and NOTHING! One email saying it could take 2-3 hours! It's been 48 hours! What's the deal??? Guess I've been SCAMMED!

*Update-Dutch did call me and seemed very concerned and said they would send an email with a free month and free expedited shipping for my next order. I had planned to delete this review and give them another try, but I've never received any email, so my opinion remains. First, my vet didn't show her face, only a picture. Second, I still haven't received my pet's medication. My visit was on 4/14! I've already canceled my membership - when I requested to cancel, they automatically did it - most companies ask why you're leaving, but not Dutch, they probably already know why.

My dog puked in the car and my trainer advised me to go to the vet. No blood in the puke. It was Saturday and her normal vet doesn't work weekends. It seemed excessive to go to the emergency room for what looked like motion sickness so I booked a vet advice call to check my head within 45 minutes of the puke and monitored her for any additional symptoms and got her to drink. I got Dr. Noel Berger. he was late to the call and immediately had a negative tone. He said my camera wasn't on when it definitely was and when I asked him what I should do because I knew my camera was on he said I shouldn't have booked a call I needed to get her to a in person vet. He refused to explain his rationale and hung up on me. When I messaged him asking him to explain his rationale because it didn't make sense, I've had dogs for years and sometimes they get queasy and puke in the car and I'd never had someone say they needed to go to the ER for that before so it was really weird. He accused me of harassment and refused to answer. I have not met a vet who was worse at customer service or explaining concepts. It was a very unpleasant experience. All the other vets are amazing, it's unfortunate Dutch made the choice to hire this guy. Update - Ariel the person who replied called the next business day and asked how to see it right.

On March 26, 2024, I enrolled in Dutch and requested a veterinary appointment to request a prescription for my senior Chihuahua. After scheduling a telehealth appointment, I was notified the telehealth appointment could only provide advice. I immediately canceled the membership and the scheduled appointment via email and received a cancellation receipt. Today is April 12, 2024, and I was just billed again for this canceled membership.

I signed up, paid twice and as soon as I get to the menu to talk to a vet, I get signed out. They took 80$ from me and I cannot access the website. Seems like a big scam.