Dutch VetReviews of dutch.com

I signed up for Dutch because I have three dogs and where I live it's often difficult to find appointments with vets when I need it, often leading me to pay for an emergency visit that is almost always never warranted. I had a visit with a vet yesterday because of the arthritis in my dogs leg was becoming painful for her the current meds aren't enough. To make matters worse, my vet suddenly passed away three days ago, so I had no idea what to do. He owns the practice so I don't know what is going to happen with my vet care. The visit was somewhat helpful once I was able to get past the language barrier. She recommended I give my dog gabapentin which I had some on hand. She also recommended a veterinary prescription supplement. It was then that she said she didn't know if she could fill a prescription for my dog because of where I live. BE AWARE OF THIS BEFORE signing up. I did not see any disclosure about that when I signed up. Maybe I missed it, maybe not. The result is that she put the supplements in my dogs chart that I could order but it's going to take a week to get here and is not available at Chewy or any other online service. She sent me a message telling me she can't prescribe the gabapentin because of where I live and to find a new vet. Are you kidding me? My vet DIED. I have NO IDEA if I even need to find a new vet yet as I don't know if the practice will continue or not without him. He JUST DIED THREE DAYS AGO. Establishing care with a new vet will be costly so while this visit with the Dutch vet got my dog out of pain temporarily because I had the meds on hand, I'm left twisting in the wind trying to figure out what to do with her. What is also frustrating is they keep sending me emails to refill the Simparico for my dogs but they're not allowed to fill it because of where I live, so I still need to go to my vet for this preventative care. BUYER BEWARE. Dutch, please stop bombarding my inbox with refill reminders for Simparico that I can't even get from you. You need to be more transparent with folks when they sign up

Pros: - Veterinarians are knowledgeable and helpful. - Scheduling is easy, even if a little convoluted. - Chat holds your place in line and if you're unable to wait the incredibly long wait times, they will follow up via email with you. Cons: - "24/7" vet availability should be taken with a grain of salt. Over the weekend I wasn't able to connect with anyone for another 12 hours and that vet was advice only/unable to prescribe meds. - Some veterinarians are quick to provide treatment plans, others take a day or so. - You can only schedule one appointment at a time so be sure you don't schedule an advice-only appointment if you need meds because you cannot schedule another until the first appointment is completed. - Customer Service isn't always 100% helpful. Make sure you stay in communication as you try whatever it is they're trying to make work. - Transferring medications can take 2-3 days and must be done before you fill anything with Dutch. They will not transfer remaining fills once filled through their pharmacy. - There's a $5 pharmacy fee each time you fill a prescription. - Some meds are 3x as much as you'd pay elsewhere, others are on par. - Price Match is confusing and codes don't work, you have to wait on refunds. - Rush shipping said "arrives tomorrow" in the cart before checkout but the final email said it would arrive 3 days later. One order has sat in processing for 2 days, the other claims it will be delivered today. Will update if that actually happens. - Long wait times -- it took them over 12 hours to answer a match a price match email request I'd made and live chat can take anywhere from 1 to 3+hours. - "Next in line" designation in live chat is no indicator you will get help any time soon. It's been over 20 minutes and I still haven't been connected to anyone. - You're forced to ship using Autofill and no matter how many times I adjust the delivery date, it keeps forcing it back to the original date. You cannot successfully adjust this or skip it through the website on your own. I hope they will hire more staff so customer support can be more effective in handling issues the first time and ensuring wait times aren't so long. I would appreciate more transparency in regard to "24/7" availability, actual delivery date windows for "Rush Shipping" estimates, pharmacy fees and transfer costs/process. They need to fix autoship update ability on the customer's side so that it actually works. It would also be great if they would automatically adjust prices to reflect price matched prices so that you don't have to even WORRY about transferring meds/updating autoship dates to avoid paying nearly 3x the price at the same shipping speed Chewy or Petco could deliver WITHOUT the $20 "Rush Shipping" fee. If medications aren't going to arrive in the windows promised, they need to have staff on hand, ready to transfer medications to local pharmacies so that medications can be sent out same day. At this rate my cat will be in pain AND withdrawal by 8am tomorrow morning unless I take him to emergency.

They are not 24/7, as they're not available in the middle of the night. That's false advertising. There is a $5 prescription fee, and if they mail it to you it could take a week. There is also a shipping fee. Today is a Saturday morning and they have no appointments available until tomorrow 4:00 pm. The concept is great, but unless they get more vets and ensure meds are shipped quickly, I don't see this being a service we'll renew.

The service has a lot of room for improvement. For example, you shouldn't have to wait more than 30 minutes for a prescription. The mail-order service is quite slow and costs more than twice as much as at local pharmacies. A 10-minute consultation is insufficient

There is a big problem with the way Dutch handles things. I am a rescuer. I found a few kittens that were sickly with upper respiratory infections. I was absolutely shocked, horrified and devastated all at the same time due to their prescription turn around policy. They take 3 days just to process the prescription that their vet writes for. That is just to process. Then it can take a day or 2 more to get it to your choice pharmacy.(better make sure your choice pharmacy can fill it first or it takes twice as long) If you get it shipped from their pharmacy, it still takes 3 days to process and up to a week just to get it in the mail. I have tried both these methods only in the end for the kittens to get even sicker while waiting for the LONG process to get the medication and ended up in the emergency vet. They do not have a rush system for pets receiving antibiotics. It’s always first received, first processed. The only reason for the 2 star rating was because their licensed vet was amazing and helped me with my situation to the best of her absolute ability. I will NOT be staying with Dutch and I suggest everyone else find a online vet service that knows how to prioritize the needs of the animals they are here to service. Just imagine what that would be like if human health care worked the same way. I’m appalled at Dutch!

Not good, bd dervice

Vet was great, but pharmacy service is terrible. Paid for express shipping, never got it.

The visit with the vet was wonderful. But, getting help from the pharmacy dept has been impossible. I paid for express shipping that did not happen. Sent in circles yesterday and no responses today.