Dutch VetReviews of dutch.com

Awful experience. Set up first meeting with a vet for 6pm. They sent several messages making sure I show up on time or will be charged a fee. I got on the zoom at 5:55pm and waiting with no response for the appointment to start. Just me in the zoom waiting for the host to start for 20 minutes before I gave up. Messaging the vet was met with the same no response. This is a scam! They got the annual fee and then are not providing the services. Avoid if you really want to talk with a vet. They just want the fees and then blow you off.

We signed up today for a 1 year plan for $92. It is advertised that they treat urinary health for cats. Well our cat has a UTI and we were told they can do nothing and we have to go and make a vet appointment. So now we are out $92 for NOTHING. Do not sign up for this service.

These people are crooks. They get your $35, then bait u to spend more by lying. I have a kitten with conjunctivitis, and I scheduled a zoom meeting with a "doctor". She informed me my kitten needed Terramyacin, but she could not prescribe in the state of GA. Come to find out, no prescription is needed in GA for this, only CA. DON'T WASTE YOUR MONEY! I got your response, no VM was left. How much is the Terramyacin you claim you can ship, including freight to 30041 Zip Code? Amazon has it direct from the Terramyacin Store for $27.00, no perscription needed.

Terrible. Kept advertising they could prescribe over video call and then after I signed up and paid they said that wasn’t available in my state. No one has responded to my request for refund either - very shady!

The vet was completely unprepared for the call that she took outside in front of her garage. I was looking for some long term maintenance for my cat chronic kidney disease including subcutaneous fluids and prescription medication. She said that is not something she can help with and she can not help with medication either. I found Dutch advertising to be completely misleading.

Honestly, I have been giving Dutch numerous chances and each time without fail, they screw up my dog's medication order. This time they sent me incorrect medication dosage. Instead of 16mg which I paid for, they sent 5.4mg. I just unsubscribe as the headache is not worth this so called convenience service.

If I could give zero stars I would. Biggest scam company I've ever wasted my money on. I joined because I needed bravecto for my dogs and couldn't get in to see a vet for weeks and it was urgent as they had fleas. I paid $92 for the subscription for the vet services and then paid $200 for 3 orders of bravecto for my 3 dogs. As well as purchasing rushed shipping. They sent only 1 so I asked that the others be sent asap for my 2 other dogs then they charged me for 3 orders of bravecto for a 9lb dog. My dogs are 72lbs and two of them are 95lbs. It's very clear on my order and their profile. Then they charged me again $86 to Replace one of the orders that I hadn't received. Why am I being charged to replace an order that was never sent to me that I already paid for. So now I paid for an item TWICE and haven't even received it once. This company is a scam, their customer service is beyond incompetent. They'll tell you they're refunding you but they won't so now I have to file a dispute with my bank and change my card info so these scam artists don't charge me anymore. So NOT fall for this bs scam

I had an urgent situation with my dog, who was experiencing panic attacks at night for about eight consecutive nights, leaving both of us without sleep. I reached out to Dutch and got a membership to benefit from their quick response time for vet appointments. They connected me to a vet within 50 minutes! We received a prescription, and the vet understood the urgency of the situation. However, their website is poorly designed, requiring several unusual steps to find tracking information. They falsely advertise that medications will be delivered in one day after RX approval, which is absolutely incorrect! Beware! If you want to get the urgent shipping it will cost you +$75, and who knows when you actually receive it to your door. Now, five days have passed since I placed my order, and I still have no tracking information. I discovered that their policy is to ship the medication in one day after approval, but this is false advisement as you can have the reference from my experience. My medication isn't even in transit yet. Once the package is accepted by the carrier, it takes another 5-7 or more days to arrive. Imagine being in an urgent situation and relying on these guys, who promise help but fail to deliver that while you hopelessly wait for a possible solutions. I am canceling my membership and writing more reviews to inform others about this misleading service. Update: Correct that the manager reached out to me, however still a FALSE information again and again! They promised me when I was ordering the “regular” shipping it was stating as I’ll receive it on Thursday which was within 4 days of my order technically, and nothing arrived, nothing even has been shipped, no tracking information yet though they promised that it will arrive yesterday(within 4 days). Oh one more thing is that this was already making me upset that it will arrive in 4 days since their first advisement is promising within one day! Manager is still giving a FALSE information in here, beware, because they offered at the check out as $75 extra for an over night shipping. At the end, if I knew this would happen, I would only use the vet service that Dutch was offering, and that was very prompt and I appreciate it, but I think you guys need to just stick with that, and not include the pharmacy option because you are just trying to make a profit out of people’s sufferings while promising falsely and make us wait hopelessly. Do you need to wait for +7 days for your medication to arrive? I think there are way more better pharmacy options out there for you to try with a small over night fee, I wouldn’t recommend this place to rely on a medication. All the best.