Dutch VetReviews of dutch.com

Not happy with both vets I saw today. First off 10 mins zoom sessions is BS! Not explaining medications and just writing a script and getting a msg is not good practice. The Dr talking the entire 10 mins is also not ok. Want a refund and will just go back to in person vet clinics. Also their pharmacy costs for meds are insane and they want to charge you to transfer to your own pharmacy. How is that helpful?

The advertising is misleading. They can write prescriptions and help with your pets as long as it has been a previously diagnosed condition that was recently seen by an in person vet. This defeats the purpose of televet services. If the condition is new or hasn't been seen by an in person vet recently, they will tell you to go to an in person vet. Chewy has a free service that can do this, give advice when to go into a vet and when not to. The vets are limited by the laws in their state but the website doesn't state that.

I was hoping this would be a helpful way to get my dogs medicine but it has been a massive let dow. I had the vet video call back in July. It is now August and my dog has not recieved any of his meds that have been prescribed to him. You can’t call, you can only text or send email. And the responses are days after and it sometimes they are automated! I would not recommend this company for anyone’s pet.

My cat had an eye infection. The vet I spoke to stopped replying to my messages even though I messaged her the minute it got worse. The medication delivery was then delayed even after I paid a $25 premium to overnight it. I had to take my cat to the emergency vet and ended up spending $400. Their customer service didn’t reply to me until TWO days after that ER trip. Their phone like is disconnected. This was a preventable emergency. They don’t ship medications out on weekends, they charge you to transfer the scripts to other pharmacies, their medications are more expensive than Chewy and their customer service doesn’t give a damn. We were in the pet ER for two hours while my cat meowed in pain. Don’t use it, just take your pet to the vet and save both of you some grief. 09/12/2024 UPDATE Aw yes so kind of you to want to know what happened. You know what happened, and then you had a very nice woman called Ariel call me and pretend to care and had me send her my emergency vet bills to "show to her supervisor" and "ask to see if they might cover some of it" - then she stopped replying to me, I never heard from her again, and they closed my complaint with the BBB. No.

The doctors are great it's the time it takes to get the medicine my dog needed a antibiotic it took about five days the prescription was written for a certain quantity and i received less when I inquired I was told they would expedite the rest of the meds days went buy and I got another email saying that the order would be partially refunded but I had to text the doctor to get more meds I did that and the doctor sent out the prescription I placed my order a on August 11 it is now the sixteenth and they are telling me it won't be till the 22nd this is total bs my dog needed the correct amount the first time and all I'm getting is double talk Shame on you for inflicting pain on my dog because you are so inept

Won't sell me my pets rx drugs if I don't pay for continued unnecessary monthly vet consultantaions. My dog was prescibed ongoing meds they cut of medication subscriptions which I pay for seperate to the vet consultantaions which I paid for a month as that is all I needed. Seems pretty scummy to cut off my dogs meds and then make me pay for services I don't need. Seems like profit comes before the welfare of your pets at Dutch. Not a good way to practice veterinary medicine. Edit: Ariel, cool thanks for confirming you work for a shady company. You are not an insurance company. You provide a service and you are extorting me to continue buying a service I do not need in order to use one that I do. You refuse to transfer my prescriptions to other online pharmacies only local pharmacies, which is also extremely scummy. You are making my dog ill. You also shipped the second order of my more expensive drug before a month was up but didn't refill the one that was actually due. So I have meds I didn't need yet and not the ones that should have shipped because it was ordered before the one you shipped well before a month was up. You clearly put profit before the wellbeing of my pets. In the off chance you actually care to provide support rather than make lame excuses. Order #336478 and Order #318707 same meds not even close to a month passed in between. Then order Order #317022 Cephalexin (Rx) - 250 mg / 1 count was on autoship and placed before my other order and yet you never shipped while my account was still active. Transfer my rx to Chewy pharmacy which like every pharmacy except yours doesn't require me to pay monthly for vet consultantaions I don't need in order to buy my meds that were already prescribed to mt dog. It's super scetchy that you refuse to. You do not care about pets you care about being able to bill me monthly while providing nothing in return. You can absolutely do that, any pharmacy can transfer an rx that's not a controlled substance. You can transfer to offline pharmacies, the only possible reason you cannot transfer to online pharmacies is that you or your company refuse to likely because of one of many bs policies your corrupt anti-consumer bs appified vet service has put in place to make me continue paying for services I do not need.

I had to change my review from a 5 star to a 1 star. Don't get me wrong, I do like this company - but when there is a screw up on their end or the prescribers end you're screwed. My cat has allergies and has been getting the chewable version of apoquel for at least a year now, and they should be able to see this in my pets records (as I have always gotten it from Dutch) ... yet I was prescribed the pill version which I can't use (my cat refuses). I placed the order for a 6 month supply to save $25 but apparently as one word was missing from the medication name (chewable) I'm out $533, and of course no refunds and all sales are final. Offered to send back the unused and unopened medication but was told I couldn't. As I assume many customers would, they purchase what they're prescribed without a second thought (especially if it was discussed with the vet that this would be a refill and the medication has a nearly identical name) I am sure I'm not the only one that has missed a word before. The vet and I discussed a REFILL (aka chewables should have been prescribed) but instead I was given these in pill form instead. Missing a word is on me, that I understand - but getting prescribed the WRONG med is on them. Demanding a refund for the money I've wasted on these pills, or for the correct medication to be sent free of charge. I cannot afford to pay $533 for something I can't even use, and I especially cannot afford to spend another $533 or more to get the correct med, especially when this screwup was not my fault in the firstplace. Furious is an understatement.

Was told my account would be canceled after an absolutely awful experience that made it take months for me to get medication for three dogs and a cat last year. Now I received and email about changing my payment method so they could renew it again. So not only did they have awful customer service throughout they also took months to get my prescriptions filled and continued to charge for all of this. To smooth it over they offered me a 30% discount on my next order. Why it would be assumed I’d trust them with my pets health again is beyond me.