Dutch VetReviews of dutch.com

In concept this service is great. However, lots of issues with getting the help needed. I signed up on Sat afternoon when I noticed my dog had blood in his urine. He’s had this before with frequent UTIs. We just needed an antibiotic without going to the emergency vet on the weekend. I signed up but the earliest appt was at 8 pm at night. Ugh. We had the appt and the vet was great! Antibiotic ordered. She suggested transferring to local pharmacy to get treatment started right away. I got treatment plan and transferred med to local pharmacy with a $5 transfer fee. This morning, I called pharmacy to confirm and no prescription. Treatment plan isn’t listed in my account though the $5 fee is there. You can’t reach a customer support person on the weekend so I can’t get the med!!! Now I am back to square one and have spent a considerable amount of time trying to sort this out. Very disappointing!

They told us we could transfer the meds and now they aren't responding to us. We can only order through them for a ton of money.

If I could give you a 0 star I would. I signed up for less than 5 min and realized that you could not help my dog or provide the care he needed. I signed up for a year and cancelled immediately and your company refused to issue a refund. That's so unethical. I will be taking this up with my bank. The least you could have done is charge me for a month but instead you ripped me off $130. After my review they gave me a full refund.

Right about now I’m on the verge of canceling- i spoke With a very nice Dr about antibiotics for my dogs eye - the Dr acknowledged that and said ok - next thing you know i get A message from the help desk saying the pharmacy might not approve this - without a prescription- so we are giving you credilio which is a FLEA MEDICATION ?? Like what ?? I’m going to give them a chance to explain this but I’m pretty sure this is a scam site sorry to say i so Wanted it to be real

I had a video visit with a vet scheduled and waited 25 minutes, no show. Yea on my account it says video visit completed. That being said, Dutch apologized, rescheduled an appointment & the Vet, Dr Katona was very very professional & helpful.

NEVER would I use this service. The vets are decent enough but they do TEN minute appointments which is not enough to discuss anything - even something as simple as flea meds (what we were trying to get) Then I was rudely disconnected. Once you actually get a prescrption (they won't send you one - they insist on "transferring" the script if you have say a Petco or someplace where you just wanted to pick it up. The "transfer" will take 2-5 business days - so this PUSHES you to order through Dutch - and they aren't as cheap as Petco - for recurring orders you get up to a 30 discount at Petco - nothing through Dutch. You also cannot message back the vet you spoke to - you cannot speak to a live person AT ALL, There is no one available in "customer service" on the weekends that is anything but a basic phone operator. TOTAL WASTE OF MONEY

This company has no customer-service number. I got what I needed from the consult with the vet (not a pleasant experience): prescription for an ear infection. However, they took it upon themselves to subscribe me to medication, and as a result a new bottle of ear wash arrives every month. I cancelled and cannot recommend.

Greta Goranova and I had a zoom appointment at 1610 on 10/9/24. I was on zoom waiting and when she ‘arrived’ her first words were, ‘we only have 5 minutes because you were late’, I wasn’t late and in my description of my dogs problem I requested she read his file before logging on. She did not. I then attempted to give her a very abbreviated description of Marley’s situation. ‘He had had a full course of neomycin, polymyxin B sulphates & dexamethasone’ that ended 2 weeks ago. My request was to find out if (in her professional opinion) if these were just ‘old fart’ eyes as he could still take short walks, etc. I shown the camera on Marley’s face and asked her to make an assessment of how his eyes looked. Her response, ‘well how am I supposed to assess which you just moving the camera around. Completely argumentative and defensive.