Dutch VetReviews of dutch.com

Very poor customer service tried calling for 4 hours and no answer. Emailed them and got an auto email back saying they would responded in 4 hours been 12 hours not response. Texted in the app was told they would be back to me in 15 minutes was 90 minutes and still got no help. We pay them a monthly fee for years and we now no longer pay it. It's not worth it.

Do not waste your time. Just go to the Vet. If all you are ordering is Flea meds or meds you already have prescriptions for this may work for you. Otherwise, it is waste of time and money. It is ridiculous to confirm orders, you cannot reach them by phone, only respond to emails and even then they give the wrong answers.

I paid $20 extra for shipping and it still took over a week. Never using this service again.

BEWARE:….I would not use Dutch. They accepted my annual membership fee of 104.00. I schedule a telemedicine visit. I review the items recommenced. Dutch’s veterinarian’s recommendation email appears to not reflect my annual membership & wants me to upgrade my membership again. There is not a customer service number to call. All I wanted was antibiotics for an ear infection. The vet sales attempts me in his recommendations with $335.00 of unnecessary stuff. There’s no way to delete the unwanted items from the Vets recommendations. A customer can’t reach the customer service staff to discuss. It’s as if Dutch team is hiding from you after they receive your money. Maybe because Dutch is California they can over change. Spare yourself the frustration. I should have known this was too good to be true. Brent B Austin Texas

This service is absolutely useless unless you are spending wasteful money on actual live visits to vets that cant seem to fix the issues. I don't see the point. The industry overall is useless. Humans have obviously caused all the issues related to our pets and their obnoxious medication resistant yeast problems. As such the industry is woefully negligent in finding ways to eliminate this issue. When vets call you from this service they should show up with knowledge about the rules in your state. I find it to be lazy and low level professionalism.

I have been dealing with some issues with my dog and was excited to try out Dutch for a cheaper option than my vet. I subscribed and was charged 45 dollars. I made one appointment with a vet and when the appointment came, I was waiting on the Zoom Call at 5:40, at 5:41 the vet messaged and told me that they couldn't help me. The video call never happened, I received no service, and the vet sent one message in response to an extensive questionnaire that I filled out. I asked for a refund as my account was less than 24 hours old at the time and was told that I can't get one due to the work the vet did. They sent one message. I was then charged a 15 dollar "No show fee" today to an appointment where I was actively waiting in the waiting room of the Zoom Call and received a message stating they can't help me. Again, receiving no service, the vet no showed as I was waiting on the Zoom Call, and now being charged 60 dollars total. I have reached out to their customer service three times and have gotten no where. I just want a refund and am incredibly disappointed in how they are choosing to conduct business. Be cautious before subscribing.

Waste of time and money! He recommended a dosage of insulin for my cat during our call and I asked if he will send me the dosage through email or to a pharmacy, and he said “no just call your regular vet and tell them to write the dosage”. His written recommendation was “call your vet”. If they can’t even recommend a dosage for a NON PRESCRIPTION, then what are they for? Don’t bother.

I want to start by giving a huge thank-you to Ariel for her incredible help with my issue. She went above and beyond to make sure everything was resolved, even when it seemed like the rest of the team had dropped the ball. Ariel took the time to listen, showed genuine empathy, and followed through when others wouldn’t. That said, I have some major reservations about the company as a whole. While Ariel is clearly a standout, it’s disappointing to see that not all team members share the same level of dedication. My initial attempts to get help were met with delays and lackluster responses, and if it weren’t for Ariel stepping in, I’m not sure my issue would have been resolved. I would definitely recommend working with Ariel if you can, but I’d caution others to be prepared for some inconsistencies depending on who you’re dealing with. Hopefully, the company can align its standards across the board because Ariel sets a high bar!