Dutch VetReviews of dutch.com

I initially thought this was an excellent option and addition to using my regular vet. The company purports to care about animals and make it "faster, easier, and more affordable for pet parents to get care and prescriptions for their pets. Because every pet deserves to live their happiest, healthiest life." LIES!! I believed I would be able to get medication for my pets without having to wait a week or more for an appointment at my local vet. Recently I wasn't able to get a hold of anyone at the Dutch. I have emailed, texted, messaged in the portal and called the customer service number which just tells you to text them. I finally get in touch with someone and they tell me to talk to the vet and the vet tells me to talk to customer service!! They have failed 2x to process the refill for my cat's prescription in time for him not to run out and once again he has to suffer. Meanwhile they faithfully take my fee every month. THAT they can do on time. Also take note, the prescriptions take a really long time to arrive unless you pay $30-$50 for "rush" shipping.

Dutch - the website - is a total con. If you are a previous customer, you have to be very careful they don't charge you twice for the initiation fee.I ended up paying it because I could find no other way to break free of the loop of charges I was on. Once paid though, I had to find a service rep - and that was an experience contrived to make most people say "I give up" and just swallow the wasted money. But I found someone deep in the labryinthe of links, and I got the customary 5 - 7 day refund. However, that 45 being held up so long when you need it for your pet's meds or something else is awful frustrating and you can't help but feel the whole thing is intentional. On the other hand, the vet was good and the rest was fine - I just don't understand how greedy these companies are - most people would have forgotten they paid twice and Dutch would happily take their money if they did.(update: don't believe for a second that their reaching out responses are anything but show - they reached out to me just to verify I was the one the cheated over; once they verified, that was the last I heard from them. No offer to refund me or make things right or anything)

It seemed great when they quickly got me an appointment booked with a telehealth vet. Unfortunately the vet I was paired with did not address the primary concern of the visit, which was the scabbing and flaking of skin on my dog's back, even after multiple attempts to get answers for that. Instead they continued to push towards the idea of allergies, which was not the underlying issue. Subsequently they prescribed a useless medicine my dog does not need. In addition, for some topical cream I did purchase, I paid extra for the next-day delivery and the medicine did not arrive the next day. Customer support did not respond when asked if shipping could be refunded.

I have 2 cats with serious anxiety issues, that make them very hard to get to the vet. They are on gabapentin. I thought the online vet would be easier so I set up an appointment. I was clear what medication I wanted both in the request and in person. Gabapentin costs about 2 cents per pill, but I got prescribed something that was $62 a month instead- and a flea med I didn't ask for since my cats are indoors only.

Charged for prescription refill on Feb. 14th. Meds not sent. Email - The response was "let us know if we can help with anything else" and stopped reponding. Phone call - no follow up. Now they're not answering their phones. Terrible custromer service. Find o=anotjher online vet.

Refusing to give me a refund even though they have not shipped the prescription. Horrible customer service, in fact it's the worst I have ever experienced with any company in my life. Do not trust this company!

Don’t use this service. I signed up for an annual membership and had a video call with the veterinarian who was sympathetic. I have three sick cats and she prescribed medicine for all of them. I went on their website and paid $25 for a pharmacy processing fee and expedited shipping which is supposed to be one to three days. I then got an email Estimating the delivery would be on the fourth day… Which is national holiday so I’m thinking maybe I won’t even get it on the fourth day. I sent an email to their customer care team which I got a delivery failure for the next day because they refused to accept the email. One of my cats is extremely sick… I can hear every single breath he takes up his nose, and if you’re gonna be in this business to care for animals, then my expectation would be that you have an appropriate sense of urgency that they be cared for, otherwise I would just go to my regular vet. Yes, they may charge more, but at least I would’ve walked out with the medicine my cats needed… At least I would have some comfort level that they would get better. Right now, I walk around, checking on them all throughout the day to make sure they’re still eating drinking and breathing. If any of these people in this organization had their own pets, perhaps they would be a little more sensitive to the anxiety and the needs of a pet owner who has sick animals I signed up for an annual membership, but I guarantee you that I will cancel it before it renews. These people should be ashamed to call their customer service at Dutch dot come because

CONSUMERS BEWARE The vet part is great and easy. It's the customer service that is horrible. I placed an order for rushed delivery due to the possible infection my pup has. However somehow they have the shipping address as a really old address of mine that is nowhere in my dutch account. When I reached out to alert them and see what we could do to fix it, their response was condescending telling me that they can't update the address and that next time I should check the address first. The address was correct up until I hit pay and it changed to a different one. I even considered the possibility of user error but to respond with that is just awful so basically your answer is too bad for you, next time be/do better? What about my money or the meds for my dog? Worst service I have ever gotten. 2 hours later, I'm still pending a response from them and still without the antibiotics my dog needs with no refund in sight. So now on top of paying for the antibiotics and membership fees, I STILL have to go to a local vet because Dutch only cares about getting your money. Not your pet, and clearly not getting you the meds they need. **Update: After my review, the situation seemed to be going upward with them replacing the meds because turns out they had another address on file but not visible to me Then it just plummeted back downhill They sent the replacement but didn't put a rush on the order like i had paid for. Its been 4 days now, still no meds or follow up from Dutch. The automated message is clearly to cover for thier poor customer service because after providing my contact info, I have not heard anything back. Good thing I didn't rely on them for my dogs meds. She could have succumb to her infection while Dutch played their games.