Dutch VetReviews of dutch.com

Dutch = hidden fees Everything you do has a hidden fee. Transfer a script $5 Cancel an appointment $25 Pharmacy initiation fee $5 I’m sure I’ll encounter even more… Dutch = Bait and switch. Claim 2 days for delivery when actually it’s 2 days processing with 4-7days shipping. They won’t do anything to rectify this. Plenty hidden fees and rules after the fact. Shady business practices.

This abusive 'company' forces customers to buy refills at checkout. You cannot choose to buy a single product withouit refills. That's abusive and illegal. Do not suscribe to these felons

I am absolutely furious with Dutch, the online pet pharmacy, and I feel obligated to warn every pet owner to stay far, far away from this company. Over the past six months, they’ve been charging my credit card different prices than what I agreed to—without any notification or consent. Check your credit card statements if you use them, because they will sneak charges through and hope you don’t notice. That alone would be enough to lose my trust, but it gets worse. They’ve randomly canceled my pet’s critical medication subscriptions without informing me, leaving my pet vulnerable and me scrambling to find alternatives last minute. They agreed to price match a generic medication, and then days later told me they changed their policy and won’t honor it anymore, claiming the medication is now a “brand” (it’s not—it’s generic and always has been!). Their shifting excuses are absolutely absurd. I was told one thing, and then the terms changed mid-process with zero accountability on their end. Their customer service is downright appalling—unhelpful, dismissive, and routed overseas to representatives who either don’t have access to accurate information or simply don’t understand the situation. No one takes ownership, no one follows through, and their system is a chaotic mess that puts your pet’s health at risk. Dutch is shady, unreliable, and unprofessional. I’m done with them, and I strongly urge other pet owners to protect their wallets—and their pets—and go elsewhere.

Poor customer service, Tush delivery is not honored they take 3 days to process a prescription when you pay an extra 20 to rush supposedly to be overnight shipped and one day. I contacted then to transfer instead to Costco 20 minutes after ordering that wasn’t even showing as pending but they would not cancel it. I called, emailed, and text messaged. They also do not answer the number on their site. If you need anything other than heartworm meds avoid you will not be getting treatment for your sick pet!!!! After speaking with them all morning I will now have to pay to transfer 5 and wait another 72 hours for this to happen and still pay for the delayed prescription all morning they said I could request a refill and then pick up after payying a fee apparently there is absolutely no way possible to receive prompt service or speak to a real person on this site I am now out 170.10 and will need to go to a real urgent vet and pay for all the same crud again!!!!!!!!!

Friendly , compassionate, knowledgeable, to the point. Edit update: I’m starting to really question my review on this company it has been almost 24 hours. Apparently it takes 3-4 days to transfer the prescription to the Costco. I have a dog with a uti with possible travel to her kidneys. This is getting ridiculous. This medication is critical antibiotic. Should not have to wait 4 days. Even with overnight delivery from Dutch. It will still take 48 hours. This still defeats the purpose . The dr was great but the execution of the prescription is very poor

I do not recommend this set at all. I paid for the 2-year subscription, and I am unable to use my profile due to Dutch technical difficulties. I have been on the phone with them all day, texting because I haven't been able to get anyone over the phone. My dog is very sick, and I wasted my entire day going back and forth, and nothing got resolved. The refuse to refund me even thou I haven't been able to access my profile at all. I had no choice but to reach out to my bank and report them as a fraud. I just found other reviews claiming the same situation, and this is heartbreaking as my dog is really sick, and they did nothing to assist me. Please don't waste your money and I recommend that you look at other alternatives. They only place the good reviews on their site and leave the bad ones out, so they will trap you that way. This is not cool Dutch to be playing around with peoples money and pets wellness.

Terrible service The site doesn't recognize I am a member/doesn't allow me to access features I have paid for. It seems I am not the only one based on other reviews. Vet was a no show to my appointment that I had to take off work for. This was a huge inconvenience as you must be home to show your pet via zoom. Completely understandable but if the vet isn't going to show up, have the decency to communicate the change in schedule. Customer Service response was basically Oh well contact the vet. Vet still hasn't responded. This has led to delayed care for my sick pet and now an office visit.

Absolutely awful company. You pay for rush shipping and 5 days later antibiotics for an eye infection still do not ship, you contact customer service who only replies m-f 9-5 and they take up to 4 hours to respond. Listen to the bad reviews and do not trust your money or your pets health to this “service” at this point I believe it’s just a scam.