Dutch VetReviews of dutch.com

Response from Dutch VetJun 10, 2025

We’re very sorry to hear about the frustration you experienced and truly understand how important it is to receive your dog’s medication on time. We appreciate you bringing this to our attention. After reviewing your account, we’d like to clarify that the order was initially placed on June 2nd, but it was not approved through our system at that time. Once you reached out to customer service, our team worked with you within minutes to help get the correct order placed on June 6th with free rush shipping. That order was successfully delivered on June 9th. We know delays like this are incredibly stressful and not the experience we aim to provide. We're actively working to improve communication and support processes so that issues like this are resolved faster and more smoothly in the future. If there’s anything else you need, please don’t hesitate to reach back out, we’re here to help.

Response from Dutch VetJun 10, 2025

Thank you for sharing your experience. We’re sorry for any frustration this caused. While our standard policy typically doesn't allow for immediate cancellations, we did make an exception in your case and have processed a full refund for the membership the day you reached out and requested us to cancel. If there's anything else you need or if you have further questions, please don’t hesitate to reach out. We’re here to help.

Response from Dutch VetJun 6, 2025

We’re very sorry to hear about your frustrating experience and truly appreciate you bringing this to our attention. This is certainly not the experience we aim to provide. We did reach out to request additional information so we can investigate the issues you encountered more thoroughly. Our team is actively looking into what may have gone wrong with the password reset emails and your account access, and we’d like to make things right. Regarding the vet visit, while our doctors can prescribe medication in most cases, there are some situations where they may be unable to, depending on state regulations or medical appropriateness. We understand how disappointing that can be and are reviewing your case to better understand what happened. Please know that we’re committed to improving our support and technical systems, and your feedback is incredibly valuable as we do so. If you haven’t already, please respond to our outreach so we can assist you directly and resolve this as quickly as possible.

Response from Dutch VetJun 5, 2025

We’re truly sorry to hear about the delay with your order and the impact it had on your pup — that’s never the experience we want for our pet parents. Once a prescription order is submitted to the pharmacy, we’re unfortunately unable to modify shipping methods due to strict processing protocols. That said, we understand how frustrating that can be, especially when your pet is in need. We’re always working on ways to improve our fulfillment options, and your feedback helps us do just that. If there's anything we can do to help moving forward, please don’t hesitate to reach out to our support team at [email protected] — we’re here for you and your pet.

Response from Dutch VetJun 5, 2025

We’re really sorry to hear about your experience. We took a look at your account and want to clarify that Dutch is a subscription-based service that requires you to actively enter your payment information and confirm it before any charges are made — we don’t have a way to charge without your direct approval. That said, we completely understand that plans change. When you were unable to reschedule your vet appointment and decided you no longer needed the service, our team promptly assisted with canceling your membership and issued a full refund. If you have any remaining questions or concerns, we’re more than happy to help — transparency and trust are very important to us.

Response from Dutch VetJun 3, 2025

We’re sorry to hear about your experience and appreciate your feedback. While we strive to provide accurate information about our services, we understand that expectations may vary. However, we would like to clarify that this account was refunded on June 2, 2025. If you have any further concerns or did not receive confirmation of the refund, please don’t hesitate to reach out—we’re here to help.

Response from Dutch VetJun 2, 2025

Thanks so much for taking the time to share this detailed feedback. We genuinely appreciate you being open about your experience—it helps us understand where things aren’t meeting expectations, and that’s something we take seriously. We know transitions can sometimes create bumps along the way, and while we're working to improve and grow, it’s clear that some of the recent changes haven’t felt seamless on your end. Our goal is always to make veterinary care more convenient and accessible, and we’re actively working on streamlining processes—from prescription fulfillment to platform usability. We understand that delays and inconsistencies can be frustrating, especially when you’re just trying to get your pet what they need. Your concerns about the prescription process and platform experience are valid, and they’ve been shared with our team so we can continue improving. We’re grateful for your support and patience as we evolve. If there’s anything we can do to help right now, please don’t hesitate to reach out—we’re here for you and your pet.

Response from Dutch VetMay 19, 2025

We're really sorry to hear about your frustration and appreciate you sharing your experience. We understand how important it is to get your pet’s medication quickly and without unexpected costs. The medication was transferred as requested, and it looks like the delay was due to a mix-up with the name used at pickup—different from the one on the account. We're glad to hear it’s since been picked up and hope your pet is doing well. Please don’t hesitate to reach out if there’s anything else we can do to support you.