bets
I was charged $317 for a medication I didn’t ask for—misleading and coercive flow
I used Dutch to consult with a vet about anxiety treatment for my indoor-only cat. The appointment itself was excellent—the vet was thoughtful, clear, and said he would prescribe something to help with stress. That’s what I expected to receive. Instead, when I went to check out, I was presented with a pre-loaded prescription for Bravecto, a flea and tick medication I never discussed and do not need. Because the platform made it appear as if this was the vet's prescribed treatment—and because the product name wasn’t explained in plain language—I assumed I was checking out with the anxiety prescription we had just discussed. There was no visible way to decline the Bravecto, no confirmation prompt explaining what it was for, and no mention of the actual behavioral medication anywhere on the screen. By the time I realized it said “topical” (the only hint something was wrong), my card had already been charged $317.43. This was not informed consent. I did not know what I was buying, and I was given no clear option to reject or modify what was pre-selected for me. The platform used the trust I had in the vet to funnel me into a high-cost, unnecessary product under the false appearance of continuity of care. I have no way to cancel my order, cannot reach customer service, and am now chasing down a refund for a product I never wanted and never agreed to. The system is set up to blur the line between medical guidance and automated upsell, and it’s deeply misleading. Until Dutch fixes this, I cannot recommend the platform to anyone.
Response from Dutch VetJun 20, 2025
We’re glad to hear your vet consultation went well, and we appreciate you bringing your concerns to our attention. While Bravecto is sometimes included as part of a broader wellness plan, even for indoor cats, we understand that this medication wasn’t discussed during your visit and that the checkout process felt unclear. That’s not the experience we aim to provide. We’ve reached out to you here to gather more information so we can locate your account and investigate further. If you prefer, you can also email our team directly at [email protected], and we’ll make sure you’re taken care of. Thank you again for your feedback, it helps us continue improving and better support pet parents like you.