Dutch VetReviews of dutch.com

The vets may be nice and care, however the website is GARBAGE. Multiple times now the buttons on the website literally don't work when I go to book a vet appointment. As in you click them, and they go nowhere. I have tried 5 different devices. I have cleared my cache and cookies and restarted all of the devices. It's laughable how unhelpful the customer support team is. I'm not dumb, I'm generally nice when speaking on the phone, I'm not technologically illiterate, I've worked in Customer Support in the past, and my experiences when something goes wrong at Dutch have been some of the worst I've ever experienced. I don't know where else to post a review for them or how to get ahold of them.

If I could give less than 1 star I would. I waited 5 minutes in a zoom call for the doctor to join he never did. I was then charged the no show fee even though I messaged the doctor on their website. He responds back saying he was waiting but I never joined. I said no there must be an issue with zoom then I had been waiting for you. Dutch customer service never answers the phone and does not respond to text messages. I am still waiting on them to respond to my many text or emails. If they don't refund me I will be disputing this charge with my bank. The initial day I joined Dutch it was like this. I didn't get through to customer service and had to repeatedly text for a response. Its unfortunate because my first appointment went great, and I got my medications in a timely manner for my dog. I was super excited for this appointment because the first Dr had been so great but Dr. Justin Michaels and the customer service team have ruined this experience. I wasn't even asking for a refund on the annual fee but a refund on the no show charge. But I can't get through to their customer service team. Now I just want a full refund there is no use in having a service and never being able to get ahold of customer service.

I had a great experience with Dr. Hall—she was compassionate, knowledgeable, and clearly cared about my cat's well-being. Unfortunately, the overall service from Dutch has been disappointing. I ordered a prescription three weeks ago and still haven’t received it. When I tried to follow up, I was met with delays and unhelpful responses. To make matters worse, there's a $5 "transfer fee" just to obtain your own pet’s prescription—a completely unnecessary charge that feels like a money grab. Between the poor follow-through and extra fees, I decided to cancel my subscription. It’s a shame, because Dr. Hall was truly wonderful. The system she works within, however, is not.

Idk who is rating Dutch anything but 1 star, but they are a total scam. They overcharge for everything, and they only sell name brand meds so they can charge an arm and a leg. They say they price match, but not to the generic, AND every price match you have to submit ample proof to get the discount. I absolutely would NOT recommend them, and think they are a despicable company who is only out to make a ton of money conning people. AVOID THE SCAM, stick with an honest vet who will give you a prescription you can take anywhere to be filled.

I paid for an annual Dutch membership in January 2025 specifically to access virtual vet visits and prescription medications like Bravecto, which were actively being advertised and available at the time. Now, halfway through my membership, I can’t access prescriptions at all in Oklahoma like I could in December and January when I paid for the annual plan. Dutch never communicated this change. No email, no notice in my account, nothing. I only found out when I tried to schedule a visit and was blocked with a vague message about no prescriptions being available on my state, only "advice." They say they were required to make these changes due to legal regulations but still haven’t substantiated with any real legal reference when I've reached out for explanation. To make things worse, I still get regular texts and emails asking me to buy prescription products they know they can’t legally provide in my state. Customer service has been slow and completely unwilling to offer a refund, despite the fact that the core feature I paid for is no longer available. Avoid this company if you live in a state where they might quietly pull the plug on services you paid for. And don’t expect transparency or accountability when they do.

I had a deeply frustrating experience with Dutch and Dr. Armstrong, a veterinarian licensed in Idaho, who treated my dog via telemedicine. After our appointment, Dr. Armstrong prescribed medication. When I requested a copy of the prescription — not a pharmacy transfer, just a digital or written copy — I was denied multiple times by Dutch’s customer support. They claimed “telemedicine regulations” prevented them from providing it. That is false. I confirmed through legal and regulatory research that Idaho law, California law, and AVMA ethical standards all state that if a valid veterinarian-client-patient relationship (VCPR) is established (which it was), the client has the legal right to receive a copy of the prescription upon request. Dutch refused, hiding behind internal platform policy and misleading legal language. Even when I contacted Dr. Armstrong directly to clarify, the company continued to deny my request. I’ve now filed a formal complaint with the Idaho Board of Veterinary Medicine because this is not just bad service — it’s a potential ethics violation and a serious consumer rights issue. If you expect basic medical transparency or the ability to fill prescriptions independently, I would strongly caution you against using Dutch or working with Dr. Armstrong. Their policies are designed to limit your access and trap you within their closed system — even if it violates your legal rights.

Today I was very disappointed with this company. I scheduled two appointments for my kittens. For the second appointment, I never received a link for the video call. Then they offered to reschedule the visit for July 1st. Today is June 25th. Who’s going to wait a whole week just to speak with a vet, and then wait another 3 days for the medication? Don’t waste your time — go to a regular veterinarian instead.

Ripoff outfit and poor service. They lie, mislead, never answer their phone, NEVER and avoid calling back after leaving many messages and basically rip you off every step of the way with bogus charges. Avoid this ripoff outfit like the black plague, get help from reputable business not some hit and run mob like outfit