Homepage Why Dutch? How it Works Dog Anxiety Dog Allergy Pharmacy At Dutch, we’re big believers in providing pets with the highest quality of life possible. How do we do this? With science-backed, personalized treatment delivered directly to the homes of pet owners. We know vet appointments can be inconvenient for pet parents and — even worse — stressful for pets. By leveraging telehealth solutions, we’re able to bypass these hurdles and spend more time getting to the root of your pets’ quality-of-life issues. We specialize in treating chronic, curable conditions such as anxiety, allergies and obesity, and proudly employ top veterinarians from across the country to do so. We encourage all of our pet parents to leave us a review so we can continue to improve our business in bringing relief and comfort to your best friends.
Dutch Vet (dutch.com) has 5,295 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
dutch.com
Website
dutch.com
Category
Animal Health
Listed on Five Star Index
2026
About these reviews
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The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
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Be careful sending money to this company!! They are not honest about Rx prescriptions as many states have ruled online prescriptions illegal!! Such as Montana,but this company does not inform you if your state allows it so your pet could suffer!!
Response from Dutch VetAug 12, 2025
We’re sorry to hear you feel this way. We want to clarify that during the signup process, you’re required to enter your state, and our system immediately lets you know whether prescriptions are available based on your state’s laws and regulations. If your state does not allow online prescriptions, our website tells you that you are signing up an for advice only membership.
We take compliance very seriously and follow all applicable veterinary telemedicine laws to ensure pets receive safe and legal care.
RB
Rhonda B.
Misleading advertising
Misleading advertising. They charge you for the full subscription, making it seem like you will get services that you then have to pay more for. Terrible customer service. A scam.
Response from Dutch VetAug 7, 2025
We're sorry to hear about your experience. We want to clarify that during the sign-up process, we do inform customers of the requirements based on their state's telemedicine laws. In your state, regulations require that pets must have had an in-person veterinary exam within the last 12 months in order for us to legally provide prescription services.
When you reached out to cancel on August 6th, our team promptly assisted with both the cancellation and a full refund. If you have any further concerns, we’re happy to help.
GF
Gemma F.
DONT FALL FOR THIS SCAM-NO VETS
DONT FALL FOR THIS SCAM! booked 2 appointments with them and the vet didnt show up to the zooms. Customer support is only through their chat and they just said "we are investigating why they didnt show". TRASH COMPANY
Response from Dutch VetAug 6, 2025
We’re sorry to hear about your experience. Our team has requested additional information from you so we can investigate what happened with your appointments. We understand how frustrating missed appointments can be and are looking into this further to prevent it from happening again.
Thank you for bringing this to our attention.
JE
Jennifer
This is an absolutely horrid company…
This is an absolutely horrid company !!! Stay AWAY! They cannot write prescriptions, they will tell you that you have to make an appointment with a vet in their network, within your area, good luck finding a in-network vet in your area for your needs. My cat has a wound, the vets in my area were for orthopedic and animal eye care ONLY! Defeated the entire purpose of paying them any money at all!!! Also, it’s going to very difficult to cancel your subscription. Be prepared!
Response from Dutch VetAug 1, 2025
We're sorry to hear about your experience and understand how frustrating this situation must have been. Due to recent changes in state regulations, our ability to prescribe medication in some areas now requires an in-person exam with a local vet. When that’s the case, we aim to connect members with in-network providers, but we know this doesn’t always match every pet’s needs, especially when specialty care is involved.
Regarding cancellation, our team has reached out here to get more details from you to look at your account. We would love to double check that your issue has been resovled. We also want to note that customers can manage their membership, including cancellations, directly through the Dutch member portal at any time.
We appreciate your feedback and are committed to improving both our care and our communication. You can reach us directly at [email protected]
TB
Tim B.
Buyer Beware!!!
Buyer Beware!!!
Their vets are good but the prescription service sucks!!! Been waiting 10 days for a prescription that I paid $20 extra to have rushed!!! All they can say is that they are monitoring it… no compensation, nothing! Had to take my dog to vet hospital for treament after paying this crappy company for service and treatment! DONT WASTE YOUR TIME OR MONEY! 😡
Store credit??? Seriously???
Also I ordered on the phone with your sales person! They screwed up by not shipping it Rush! $20 refund??? It cost me $400 at the vet clinic!!! Your company sucks. My dog suffered because of your inept business! Stop trying to sugar coat this with more lip service!!!
Response from Dutch VetAug 1, 2025
We’re really sorry to hear about your experience and understand how upsetting this must have been, especially when your pet needed timely care. We want to clarify that your order was shipped using the standard shipping method selected at checkout, not rush shipping.
That said, our team worked with you closely, provided updates throughout, and notified you as soon as the medication was delivered, within the standard shipping timeframe. We also issued both a $10 store credit and a $20 refund to help make up for the inconvenience.
We truly value your feedback and are continually working to improve the prescription experience for all Dutch members.
CO
Consumer
I paid for the services because my dog…
I paid for the services because my dog has anxiety and all they could do was offer me one medication and tell me he needs a behavioralist, I would have gotten more out of my money taking him to an actual veterinarian.
Response from Dutch VetAug 1, 2025
Thanks for your feedback, we’re sorry to hear the experience didn’t meet your expectations. Our licensed vets aim to provide care that’s both safe and appropriate through telehealth, and in some cases, especially with behavioral concerns, a combination of medication and in-person behavioral work is the most effective path. We understand how important your pet’s well-being is, and we’re always here to help guide you to the best next steps, even if that includes recommending in-person support. We appreciate you giving Dutch a try.
JA
Janet A.
Terrible company
Terrible company. The vet was average. I signed up because they said they had weekend appointments and then couldn’t get an appointment until Wednesday. I could’ve gotten an appointment with my regular vet by that time. My dog had an eye infection and the online vet just prescribed something
that I had already been using. It took 13 days to get the anabiotic after the Wednesday phone call. By that time the infection had healed. When I tried to cancel my account dead silence. I still have not been able to cancel my account. Don’t waste your money!
Response from Dutch VetJul 29, 2025
We're sorry to hear about your experience and appreciate the opportunity to clarify a few details.
Your order was placed on July 17th with standard shipping, which typically takes 4–7 business days. The order was delivered on July 28th, which falls within the expected shipping timeframe.
When you reached out last night to request a cancellation, our team responded and processed your cancellation first thing this morning. We're committed to assisting promptly and apologize if it felt delayed.
We understand how important timely care is, and we're sorry to hear that the medication arrived after your pet’s condition had improved. Our team is actively working on improving delivery timelines and appointment availability to better support our members.
Thank you for your feedback.
MR
Melissa R.
Avoid this company at all costs.
Avoid this company at all costs.
They are completely unresponsive—no replies to emails, texts, or phone calls. I waited over 30 minutes on their online chat after being told the wait time was only 4 minutes. Every time a vet prescribes something, it automatically enrolls you in a subscription—even for one-time-use items. My cat refused to eat the prescribed items so they were a waste. I was willing to take that loss, woke up this morning to an email that my items, that I didn't need or ask for, were being shipped.
The online vet was kind but not helpful. The call ended with, "I'm not sure what I can do for you—try this, and if it doesn't work, you'll need to take her in." That gave me no confidence or support.
I had planned to give the service another try, but after being unable to reach anyone for help, I canceled everything. Please don’t get caught in the same situation. This was a waste of money, time and energy, and I hope this review helps others avoid the same frustration.
Response from Dutch VetJul 29, 2025
We're very sorry for the frustration you experienced and appreciate the opportunity to address your concerns.
We sincerely apologize for the delay in response, we experienced a higher-than-normal volume of support requests yesterday, which caused longer wait times than usual. We understand how important timely assistance is, and we're actively working to improve responsiveness during peak periods.
When a vet prescribes a product, it is processed as a monthly subscription, and is outlined during the checkout process. However, you are always able to stop, skip, or reschedule any medication at any time directly through your account. If you're unable to make changes online, our team is here to help, and once you reached out, we assisted promptly in canceling your subscription and refunding the shipment that had already been processed and sent to you.
We regret that your experience with the vet left you feeling unsupported. While some issues may ultimately require in-person care, our goal is to provide helpful guidance and treatment options when possible.
Thank you again for your feedback. We’re always working to improve and better serve pet parents like you.
