Dutch VetReviews of dutch.com

The vet was fine & provided my pet w/ the meds she needed for her bladder infection last Saturday. She said getting the prescription transferred to a pharmacy would take longer then going thru their pharmacy so since she needed the medicine ASAP I chose to use them. The script was supposed to show up on Monday or Tuesday w/ the datesbut we're going on FRIDAY & still no meds & now they're saying it won't be here until the following Monday. I wasted so much money since I'm going to take her to her vet tomorrow to get her relief. If I wouldn't have kept getting updates that her meds would be arriving I would've taken her sooner. Wish I could get my money back. Very unsatisfied customer

Horrible,a rip off, scam

I had to change my 5 star review to 1 star. My dog's medication never shipped after paying for overnight delivery with FedEx. No one can tell me where the medication is as the tracking never updated and I'm being told I can't get a refund because it's a prescription. I should've just gone to the vet because now it's a 3 day weekend and the vet is closed until Tuesday. My dog is going to have to suffer until Tuesday with his eye infection. I was wrong about this company. Be cautious and look for alternatives. ———— Responding to Dutch below, the order was placed on the 27th, not the 28th, and it was supposed to arrive last Friday and the vet told me I should pay for rushed shipping because of the holiday weekend. Dutch tells me it’s arriving at 1pm then they say 8pm, then they say they have no idea. Your response is not the real story and the fact you lied it was placed on the 28th makes me not trust this company.

This whole thing is a scam. You get a video call from some flunkie claiming to be a veterinarian who tells you they're creating a prescription for your sick pet. Then the prescription is never shipped because Dutch.com won't "approve the prescription." RUN. Contacting my bank about the fraudulent charges right now. The vet who supposedly wrote the Rx for my dog isn't the vet named on the "Rx." Neither is the vet the pharmacy is attempting to contact for "approval" the same lady. Shady, shady.. Useless customer service - all platitudes, no action. Edit: Having been granted a refund, I concede that Dutch.com is not a literal scam. Dutch's response to my initial review is accurate except for the, "...actively..," bit. They hit a button and waited, just like the poor pharmacy had been doing for two days - trying to get approval from the vet. The whole process needs some major streamlining. Now that I have been satisfied this is just a business with some problems rather than outright fraud, I will say my trouble started when the vet with whom I (very briefly) spoke prescribed a common medication that was not carried by Dutch's pharmacy (huh?). This required my Rx be transferred to a third-party pet pharmacy, which the Dutch website appears to support fairly seamlessly. I was presented with a, "Fulfill at **3rd party vendor.com**," button, which filled the cart at the third-party website with the prescribed medications. Great. The problem is that *some* vet affiliated with Dutch.com must approve (verify) the Rx, which means that for all the apparent facility of the Dutch.com website, the process relies on how responsive Dutch's vets are to the approval pings they must frequently receive from pharmacies. Despite there mysteriously being THREE different veterinarians' names associated with my single virtual visit with a single vet, Dutch was somehow unable to secure approval for my Rx from any of them. This is what set off my fraud tingle. The vet visits aren't the thing, Dutch. It's delivering on their prescriptions. Fifty states, I get it.. but that's the challenge you chose.

The doctor was pleasant, the appointment went great. The prescription process is a nightmare. Very unclear instructions. Was told to order from an outside pharmacy and now I’m waiting for the prescription to be authorized. So it’s not helpful if you can’t get the antibiotics in a timely manner, nor does it help if the pharmacy they tell you to use (petmeds) doesn’t carry 1 of the 2 prescriptions prescribed. So then what do you do .. because you don’t have a physical prescription to take to another place. So I’m not recommending Dutch.com

**REPLY TO DUTCH: Your team never reached out to me regarding tracking, your response is misleading. **INITAL REVIEW: They are missing the mark on user experience. Getting an appointment is great but it is impossible to find and track your pet's paid for medicine order. Told it would arrive in a day or two but no order or any tracking available on their actual site, I never recieved an email about my paid order, nor a text. Two days later I'm wondering what's going on, no notifications. I had to find the order via the webpage on my phone where I placed and paid for it initially, thank God I kept the page and didn't x out of it. Then was directed to a third party app from Shopify to track the order and there isn't any tracking there either. Dutch should have all of this information in one place, similar to Amazon. I shouldn't have to go to three different places to find and track a medical order. I still don't have any updates. One med says in transit but no tracking information, the other three look like they are sitting in the queue but again, no update. It's stressful, especially when you have a senior dog in pain. This site should allow images to be uploaded so that I can show the complicated steps it takes just to track medicine orders.

Absolute horrible. I’m not even certain we talked to a real veterinarian. No advise on a 4 minutes call and it was over. This service is terrible.

fraudulent website, they only charge, but never received the service the zoom calls never show up the vet, to see my cat. scam do not recommended. they charge $146 for a service they do not provided and $25 for every zoom vet video call they never show up and charge me $75 FOR 3 CALLS THEY NEVER SHOW UP, scam stay away do not pay them.