Dutch VetReviews of dutch.com

Response from Dutch VetOct 16, 2025

Hi there, we’re sorry to hear about your experience and appreciate your feedback. We do want to clarify a few things: You can reschedule a shipment at any time as long as there are refills left on your prescription. Simply go to “Manage Subscriptions” in your account to adjust shipment dates or frequency. Once a prescription has been filled at any pharmacy we are unable to transfer it to another pharmacy due to the first pharmacy already filling the prescription. That is standard with any prescription. Our customer service team also reached out and assisted by contacting your vet to request additional refills and transferring them to the pharmacy of your choice to make things easier for you. Dutch is a subscription-based service, but you always have the option to cancel your membership at any time directly in your account, no need to go through support if you prefer to manage it yourself. We truly value your feedback and will continue improving the experience to make managing your pet’s care as seamless as possible.

Response from Dutch VetOct 15, 2025

Thank you for taking the time to share your feedback, we’re so sorry to hear about your experience and completely understand how stressful it can be when your pet needs medication quickly. Dutch isn’t meant to replace emergency or urgent care, but rather to provide convenient, ongoing support for non-emergency conditions. For prescriptions, we offer free shipping (4–7 days) and rush shipping (1–3 days). You also have the option to transfer your prescription to a local pharmacy if you prefer, while we note that it can take 2–3 days, most transfers are completed much more quickly. We truly appreciate your feedback as it helps us improve our service, and we’re glad you saw the potential in the concept. Our goal is always to make care accessible, compassionate, and as seamless as possible.

Response from Dutch VetOct 10, 2025

We’re sorry to hear about your experience and appreciate you sharing your feedback. We’ve reached out here for more information, or you can contact us directly at [email protected], we’re happy to assist you. When you sign up for a yearly membership, you should have selected your free gift and received the promo code via email. We’d like the opportunity to look into what happened and see how we can turn this around for you. Thank you for taking the time to share your concerns, we truly value your input and hope to make things right.

Response from Dutch VetOct 6, 2025

Thank you for taking the time to share your experience. We’re so glad to hear that you had a positive interaction with our vet, but we’re truly sorry for the frustrations you experienced with shipping. That’s not the smooth, reliable service we aim to provide. We sincerely apologize for the inconvenience and understand how stressful it can be when your pet needs medication quickly. We’ve passed your feedback along to our team and our shipping partners to help improve delivery accuracy and reliability moving forward. We’ve also reached out to you here for more information so we can look further into your order and make things right. Thank you again for sharing your feedback, it helps us improve our service for all pet parents

Response from Dutch VetOct 6, 2025

Thank you for taking the time to share your feedback. We’re so glad to hear you’ve had a great experience with our vets, but we’re sorry to hear about the frustrations with fulfillment and communication. That’s not the experience we want for our members. When logged into your account, you’ll see options to call, text, email, or chat directly with our team, we’re always here to help and make sure you get the support you need. We’ve also reached out here for more information so we can look into your specific experience and make things right. Thank you again for your feedback, it helps us continue improving Dutch for all pet parents.

Response from Dutch VetSep 29, 2025

Thank you for sharing your experience — we’re truly sorry to hear about the frustration this has caused. We’d like to clarify a few points and make sure you know we’re here to support you. We do offer customer service not only by email, but also via live chat, phone, SMS, and email, so you can always reach someone directly if you need immediate assistance. Additionally, we provide a price-match guarantee, if you find your pet’s medication for less elsewhere, we’ll match it. For urgent needs, we also offer rush shipping for $20 to ensure your pet’s medicine gets to you as quickly as possible. Your feedback is important, and we’re always working to improve. Please reach out to us through chat or phone so we can resolve the shipping issue right away and get your pet’s medication to you without further delay. Thank you again for your feedback, and for giving us the opportunity to make things right.

Response from Dutch VetSep 26, 2025

Thank you for taking the time to share your experience with us. We’re sorry to hear that your first consultation with Dutch did not meet your expectations. Our customer service team will be reaching out directly to assist you with a cancellation and refund, as we want to make sure you’re taken care of since the service didn’t meet your needs. Regarding the consultation, our veterinarians provide care based on the information available virtually, and in some cases may recommend an in-person visit for a deeper diagnosis. We understand this may have been frustrating given your dog’s history, and we appreciate your feedback as it helps us improve our services. We also want to note that if a promotion did not apply correctly at checkout, we can retroactively honor it. Please allow our team to follow up with you so we can resolve this fully and ensure you feel supported

Response from Dutch VetSep 23, 2025

We’re very sorry for the frustration you’ve experienced, especially while trying to manage care for your dog on the road. To clarify, we do not manually enter any customer information into our system the address and details are entered on the customer’s side when the order is placed. That said, we’ve reached out here to see how we can assist and get this resolved for you as quickly as possible. We appreciate your feedback and will use it to continue improving the experience for our members.