Homepage Why Dutch? How it Works Dog Anxiety Dog Allergy Pharmacy At Dutch, we’re big believers in providing pets with the highest quality of life possible. How do we do this? With science-backed, personalized treatment delivered directly to the homes of pet owners. We know vet appointments can be inconvenient for pet parents and — even worse — stressful for pets. By leveraging telehealth solutions, we’re able to bypass these hurdles and spend more time getting to the root of your pets’ quality-of-life issues. We specialize in treating chronic, curable conditions such as anxiety, allergies and obesity, and proudly employ top veterinarians from across the country to do so. We encourage all of our pet parents to leave us a review so we can continue to improve our business in bringing relief and comfort to your best friends.
Dutch Vet (dutch.com) has 5,295 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
dutch.com
Website
dutch.com
Category
Animal Health
Listed on Five Star Index
2026
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The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
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They advertised one price then charged me different. Not a huge deal, buy sketchy. Be prepared for constant ads, and attempts at selling you "upgrades", other features, pet insurance, ads , etc etc it never ends.
Response from Dutch VetJul 15, 2026
Thank you for sharing this. We've reached out here to get the email on your account so we can look into the pricing discrepancy, if the first-year signup promotion didn't apply correctly, we want to get that corrected for you.
We also appreciate the feedback on the frequency of promotional messaging, that's helpful for us to know.
BR
breanna
I'll start by saying I like the concept…
I'll start by saying I like the concept of Dutch. The issue that I have is 1. Some of the vets DO NOT care about your pets, they do not ask many questions and the call literally lasts 2 minutes. 2. When you need to contact customer support it seems almost impossible. They give you a number to call but you can't reach anyone and then if you email them it can take days for them to respond. 3. If you have multiple pets you have to set up a visit for each one instead of one visit for all of them which can take a long time and isn't ideal especially if you need meds ASAP. I recently signed up for Dutch as I have 3 dogs that need flea meds. The first 2 I had no problems with the prescriptions however with my 3 month old puppy I did. I had a consultation with the Doctor and told him that my dog is only 11 or 12 wks old. I just received the meds and the prescription says for dogs 6 months or older. This is extremely inconvenient as I already had to wait several days for the prescription and then received the wrong one. Now I will have to wait even longer to receive the correct one.
Response from Dutch VetJul 15, 2026
Thank you for taking the time to share this in such detail. We're glad the concept of Dutch appealed to you, and we're sorry the experience didn't fully live up to that. The mix-up with your puppy's prescription in particular sounds frustrating, waiting several days only to receive medication meant for an older dog means even more time before he's properly protected, and that's not the experience we want for you or him.
We've reached out here to get a bit more information so we can look into what happened. In the meantime, for support you can call or text 1-855-DrDutch, or email [email protected], we do our best to answer all inquiries in the order they come in. On scheduling, appointments are set up per pet since each visit is about 10 minutes, enough time to properly go over that pet's individual needs, though we understand that can feel like a lot when you're managing care for multiple animals at once.
We appreciate you laying all of this out, it helps us see where things can improve.
JW
Jon W.
Vet care is prompt and efficient
Vet care is prompt and efficient. Prescriptions ship quickly. Autoship for prescriptions repeatedly did not ship. Was unable to resolve issue after repeated care team emails. My vet sent scrips to Chewys who filled order and refills immediately.
Response from Dutch VetJul 13, 2026
Thank you for the feedback, and we're glad the vet care itself has been prompt and efficient. On the autoship issue: each time it didn't process, it was because the prescription was out of refills at that point. Our customer service team did respond each time you reached out with an update, though we don't show a reply back from you after those responses.
We're sorry the back-and-forth made this harder than it needed to be, and we're glad you were able to get things moving through Chewy in the meantime.
JA
Jan
Too early
Too early. I am just signing up.
Response from Dutch VetJul 13, 2026
We appreciate you taking the time to share your initial thoughts as you begin your journey with us. We are here to assist you.
KE
Kellie
The veterinarians are wonderful!
The veterinarians are wonderful. I have seen a few of them and they are all great.
They recently updated the website but its still difficult to make an appointment.
It would also be nice to have a section telling you which medication and when you ordered it along with the option to order a 1, 3 or 6 month supply (flea prevention). You have to call or email them if you are having trouble.
With that said, if you don't want to take your pets in to the office then Dutch will work.
Oh, Dutch allow's up to 5 pets per membership!
Response from Dutch VetJun 26, 2026
We appreciate your kind words about our veterinarians. We are also grateful for your feedback regarding the website and the suggestion for medication ordering options. We are always looking for ways to improve our services and will consider your suggestions.
SB
Susan B.
Felt rushed
Felt rushed. I mentioned my dog had a seizure in my message but I forgot to mention it during vet meeting. Vet didn’t bring it up either. I sent message afterwards but still have not received a response about a safe heartworm prevention medication.
Response from Dutch VetJun 22, 2026
We appreciate you sharing your experience. We are concerned to hear you felt rushed and that your follow-up message regarding heartworm prevention hasn't been addressed. We are actively looking into this to ensure we provide the information you need. Please also reach out to us at [email protected] if you have not already so we can make sure to turn your experience around.
ML
ML
Needs improvement
I love the access’s to the veterinarian, but hate that I have tried for weeks and can’t reach a human to speak to about billing questions/issues.
Response from Dutch VetJun 12, 2026
Thank you for the kind words and we are so glad you love the access to our veterinarians! We are sorry to hear you have had difficulty reaching someone about your billing questions , that is not the experience we want for you at all. We would love to look into this further and have reached out here to get your email so we can take a closer look at your account.
We do have customer service agents available at all times to assist you. Please don't hesitate to reach out to us directly at [email protected] or call/text 1-855-DR-DUTCH and we will make sure your billing concerns are addressed promptly.
LE
Leslie
If you say you have same day…
If you say you have same day availability make sure people can make a same day appt before they pay for that service.
Response from Dutch VetJun 12, 2026
Thank you for the feedback and we are sorry for the confusion. Appointment availability is based on your area and the vets currently available, so same day appointments may not always be accessible if slots are fully booked. We also want to highlight that our service extends well beyond same day appointments, your membership includes unlimited appointments throughout the year so your pet always has access to care whenever they need it. We appreciate your patience and hope we can provide a better experience for you in the future.
