Dutch VetReviews of dutch.com

Complete scam. Dr. Prescribed our pet anti-anxiety medication instead of antibiotics. I couldn’t get an appointment with our regular vet on a Friday. I booked this as an option instead of an emergency weekend visit. Was changed a full year without a cancellation option. Was told to take pet to local vet. Wasn’t listened to. Absolutely zero help.

I had a co-worker recently recommend Dutch. My dog gets eye drops (also available for humans) and on the weekend I realized one of the drops had run out. Rather than go to the local (expensive) veterinary urgent care or ER I thought I’d give Dutch a try. Getting an account was quick and easy and I was able to be seen in about an hour. I was told that I’d get a follow up email with instructions on how to complete the “transfer” of a new prescription to my local pharmacy. No email ever came and I went to the pharmacy to see if they had received the prescription, which they had not. I emailed support since their phone number is only answered Monday through Friday and quickly got a response from Alver, who advised me that the “transfer” of the prescription could take over 24 hours - meaning the pharmacy wouldn’t receive the prescription until Sunday - when they are closed. So I wouldn’t be able to pick up the medication until Monday day when I can get it, much more affordability, from the vision specialist. I’m quite disappointed and was not told it would take so long for the prescription to be sent to the local pharmacy. So much for convenience. It has been a complete waste of time and money. I have requested to cancel my membership and requested a refund. We shall see if they honor this.

Highly disappointed. Got a prescription for a skin issue on my puppy that took forever to arrive. I ended up buying it locally and Dutch refused to accept return or refund. My purchase for flea medication advised a 2 day delivery in the cart but once paid I was told it tookn2 days for pharmacy to process it then it ships and can take 7-10 days. Seriously??? I would have bought elsewhere. I do NOT recommend them and will personally never deal with them again.

I’m leaving this review to warn other pet owners. Dutch’s subscription and cancellation system caused me to be charged twice for medications I could not use. When I first signed up, Dutch offered several medication options, then canceled two of my choices before finally approving the third — a $187 prescription. During that limbo my cat ran away. I immediately contacted Dutch to cancel the order. I was told it had “already been sent” and that nothing could be done. USPS and Dutch’s own website still showed it as not dispatched, yet they refused to stop it. You can't toss it in the bin and I can't use it so I finally just packed it away. My heart broke every time I saw it. Six months later, Dutch charged me another $187 for a refill I did not need and could not use. Even though they knew my cat was gone. The customer service rep hadn't canceled my subscription and in my grief I thought it was handled. Once again they stated they had “no way to cancel” an order or subscription once it entered their system, even though they had canceled previous prescriptions when it suited them. Why is that? Why does Dutch send shipment notifications after it’s too late for customers to cancel? Their policies do not align with standard pet‑care companies like Chewy or Amazon, who allow cancellation of automatic shipments. I notified Dutch months in advance that my pet was gone, they kept the subscription active anyway, resulting in two expensive shipments I cannot use. This experience felt exploitative during an already painful time.

Your site is horrible, the pharmacy shows my pets meds approved, but there's not an order button. The site is ridiculously difficult. I think I am not going to renew.

This plane have me issues from the beginning. My cat has eye issue and needed antibiotic ointment for his eye. I did the video and they took weeks to send it knowing it was getting worse. I kept trying to get it transferred to a pharmacy to pick up, but they kept telling me there's a 7 dollar fee and I already pay it at checkout. They make you pay 7 dollar pharmacy fee every time. Even if i couldn't buy all 3 cars revolution once, that's 3 different fees. Back to eye issue. I was told about the fee, then they said that every pharmacy i gave then didn't have it in stock. Which I called and they said they had it but they needed the prescription. I was furious! It started in one eye and because they took weeks to send it out and then it was lost in the mail, I just went to the vet when it went into the second eye. Then I was told that the 7 dollar fee that was icky for sending the prescription to another pharmacy was for filling with them as well. Anything to get more money right? Then after trying to manage my cats revolution autoship to try too get them all together so I didn't have to pay extra 21 dollars for all 3 separately, my one cart Thors revolution prescription was gone. Nexgard was there tried to buy that, they refunded the money and I tried to get his revolution back and they said i needed a new prescription because it was over a year? My membership ends in January 18th2027. Wasn't a year.. I sent them proof that I ordered it because for some reason they didn't see my past orders? Or just didn't care or check. Then I was frustrated after not being able too connect with the vet video for the second time using this app, I told them I wanted to cancel my membership, I don't want to renew. They cut me off, saying I have 4 months left they'll give me 30 dollars for the remaining 4 months. But there's 5 months remaining and all I asked was to cancel the membership from January 18th on. So not only was i shorted a month, but they canceled me without confirmation from what I was asking, I still have a 110 dollar medication processing, the 25 dollar discount that was supposed to be applied to autoship September 19th, is lost... Just total frustration. I can get a 6 month pack for 160 from where I get their shots updated. But I can't get my money back and now can't even talk to them because they canceled my membership today. Don't renew cancel it when it runs out January 18th is what I asked and they canceled today. This place was one headaches after another. Since I started my membership

I had an appointment for my dog. I’ve used the service before because my dog often gets ear infection and it’s cheaper to use Dutch versus going to the Vet for the same treatment.t One thing that I don’t particularly like is that you have to wait for prescriptions or pay extra to get them overnighted, but I understand that going in. I ordered medicine and paid for it to be overnighted. When the package came one of the two items in the package was missing and there was no packing slip. I immediately called Dutch. This was around 4 PM Eastern standard time. The guy told me he would work on it and that he was working until midnight and he would definitely call me back and not to worry. When i didn’t get a call back by 8:40 PM Eastern time I tried calling back, but at this point it was after hours at least according to their phone message. I emailed because they claim they had an after hours team monitoring but they never got back to me. I explained to him at the time that the longer we wait to fix the situation, the longer my dog goes without her medicine. I explained the only solution was to send me the missing Rx overnight but I guess the company is cheap and is waiting to hear back from the the RX which if they deny leaving out the item I don’t know what will happen. A company that relies on online sales and who’s entire model is online you would think they would have a better system to handle these situations. This is unacceptable to me not only does my dog already have to wait for the medicine but now I have to wait multiple days for a customer service to determine whether or not they’re going to send me the medicine or if I have to fight the charges with my credit card company because I paid for something and didn’t get it. The whole purpose of the service is to be easier more convenient and save money but now I have to take my dog to the vet because she’s suffering from the ear infection and Dutch’s Stephen. Customer service sucks.

Medication is super expensive