Homepage Why Dutch? How it Works Dog Anxiety Dog Allergy Pharmacy At Dutch, we’re big believers in providing pets with the highest quality of life possible. How do we do this? With science-backed, personalized treatment delivered directly to the homes of pet owners. We know vet appointments can be inconvenient for pet parents and — even worse — stressful for pets. By leveraging telehealth solutions, we’re able to bypass these hurdles and spend more time getting to the root of your pets’ quality-of-life issues. We specialize in treating chronic, curable conditions such as anxiety, allergies and obesity, and proudly employ top veterinarians from across the country to do so. We encourage all of our pet parents to leave us a review so we can continue to improve our business in bringing relief and comfort to your best friends.
Dutch Vet (dutch.com) has 5,295 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
dutch.com
Website
dutch.com
Category
Animal Health
Listed on Five Star Index
2026
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The company replied to 96% of reviews.
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Most recent review: October 2026.
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I didnt use these guys because of their decceptive advertisement claiming 8 dollars for a visit. No not even close, they immediately then charge 65 dollars a month but you only find that in the fine print.
Response from Dutch VetJan 16, 2026
Thank you for your feedback. We want to clarify that we do not offer a monthly service or charge $65 per month. Our membership is a single flat annual fee, which provides unlimited vet advice for a full year.
When broken down, that annual cost can be as little as $8 per month, but there are no per-visit fees and no monthly billing. This information is outlined during signup, and we’re sorry if it wasn’t clear at the time you reviewed it.
We appreciate you sharing your experience and are always working to make our pricing and messaging as transparent as possible.
CU
customer
If you want to wait for your prescriptions!
Not what it seems. They do not give you access to your prescriptions after your vet calls, they make you pay to transfer to a vet near you (takes 3 days and they charge $5) or you have to pay rush shipping to get it from them and they still charge you a “processing fee” on top of it all. Appts aren’t that easy to get (on weekends may have to wait until next day) and the vet goes super fast (likely get paid for a certain number of minutes or are seeing you between their regular patients.
Response from Dutch VetJan 16, 2026
Thank you for sharing your experience. We want to clarify a few important points so expectations are clear for future pet parents.
Our service is not intended for urgent or emergency needs. If a pet requires immediate care, we always recommend visiting an in-person veterinary clinic or emergency hospital. Appointment availability, especially on weekends, can vary based on demand.
Regarding prescriptions: after a consultation, medications can be fulfilled in a few ways. We offer free standard shipping, optional rush shipping, or prescription transfers to a local pharmacy or veterinary clinic. Most transfers are processed the same day, though we provide a timeframe in case queues fluctuate. A small processing fee may apply depending on the option selected.
Our veterinarians aim to be efficient while still providing quality care and guidance, and we’re sorry if the pace of your visit felt rushed. We appreciate this feedback and will continue working to improve communication and the overall experience for our members.
AT
Alicia T.
My 1st Experience with Dutch -UPDATE: HORRIBLE EXPERIENCE
I am a member of Petfolk, and after receiving no response today from the clinic, I decided to try Dutch.
This was my first time reaching out to Dutch, I signed up and had my first video call with a Veterinarian within the hour.
The doctor put my kitten on a treatment plan, and hopefully she improves.
Very satisfied and will continue to use Dutch.
UPDATE:
I have tried all day to get a hold of someone regarding the delivery of my pets medication and no one has answered me, by email or text or chat. There’s no working phone number to speak to someone.
This is horrible service!
I am canceling this membership and want my money back!!
Response from Dutch VetJan 16, 2026
Thank you for sharing your experience and for your initial kind words about our veterinarian, we’re glad we were able to get your kitten seen quickly and start a treatment plan.
We’d like to clarify a few points regarding your updated concerns. Your medication order was placed on 1/13/26 and delivered on 1/15/26, which is within our stated 1–3 business day timeframe for rush shipping. Tracking information was sent once the order was processed.
We do see that you reached out through multiple channels in a short period of time. Please note that our support team responds to inquiries in the order they are received, and sending multiple messages can move the request to the bottom of the queue. When our team responded, we replied via the most recent channel used and provided the tracking details there.
We offer phone, email, SMS, and chat support, all of which are actively monitored by our team. Responses are handled in the order inquiries are received, and while we strive to reply as quickly as possible, response times may vary during high-volume periods. We understand how stressful it can be when waiting on medication and appreciate your patience.
We’re always reviewing feedback to improve communication and the overall experience, and we thank you for bringing this to our attention.
AW
Ash W.
Vet visit was wonderful, everything afterwards is a nightmare
Vet visit was wonderful. Everything else is awful. Paid for expedited shipping only to be waiting over 24 hours for part of my order to process. No one is available via their chat. Nor, is anyone available via their phone number. Now I’ll be out additional money after forking out nearly $300 on a membership and prescriptions because my dog needs assistance and am having to book another vet appointment in person. I thought this was a solution to my travel schedule however I’ve been inconvenienced and scammed out of money. Thanks a lot for the follow up.
Response from Dutch VetJan 16, 2026
Thank you for sharing your experience. We’re glad to hear the veterinary visit itself went well, and we’re truly sorry for the frustration you experienced afterward.
We’d like to clarify the order timeline. Your medication order was placed on 1/12/26 and delivered on 1/14/26, which falls within our stated 1–3 business day timeframe for expedited shipping. Due to the difficulties you had reaching our support team, we also refunded the rush shipping fee as a courtesy.
We did see that you reached out through multiple support channels. Please note that all tickets are answered in the order they are received, and sending multiple inquiries can move a request to the bottom of the queue. While this process helps keep things fair, we understand how stressful delays can feel when your pet needs care.
We’re sorry that this experience caused inconvenience and impacted your confidence in our service. Your feedback has been shared internally, and we appreciate you taking the time to let us know where we can improve.
IT
ITB
Do not use it. You will regret and end up spending more money.
Do not sign up for their membership if you need any kind of medication sent to your pharmacy.
Needed medication for my dogs and after following the process to transfer it to the local pharmacy it’s been 8 days and I never got it.
Called their customer service literally about 10 times and nobody picks up the phone nor they return your call after you leave a message, it’s impossible to get a hold of them. Same thing with emails.
After multiple attempts I was able to get a hold of someone, finally! This person told me they were going to take care of the prescription and get back to me later that day, which they never did.
Now my dog is pooping bloody diarrhea all over the house because I couldn’t get the medication and I’ll actually end up spending more money by taking them to the vet near my home in order to get the medication.
Worst service ever. Do not use them.
Response from Dutch VetJan 12, 2026
Thank you for sharing your feedback. We’re sorry for the delay you experienced and understand how concerning it can be when a pet needs timely medication. We have been experiencing a higher than normal volume of inquiries, which has affected response times.
We’ve reached out to you here to gather more details so we can look into this further and better understand what may have happened with the prescription transfer. We appreciate you bringing this to our attention and look forward to connecting to review this further.
KA
Katie
Just go to a vet
I used this service for about 2.5 years. I used to recommend this service to others, but I had a horrible experience recently when I tried to refill a prescription for my geriatric cat that ended with my cat passing away. The vet was clearly not reading my messages and mislead me while I tried to get this prescription for my cat. My cat was geriatric and I'm not foolish enough to say he would have lived even that much longer, but he would not have died last night if I had this medication in a timely manner. I'm very disappointed, not to mention heart broken. I've canceled my medications for my few pets and I've canceled my subscription. I won't be using this service ever again. I'll pay the extra money and spend the extra time going into the vet.
LH
Liahm H.
Ordered expedited medicine for my pet
Ordered expedited medicine for my pet, it's been days and I can't even get an ETA on where it is, their customers support and overall help is awful.
Response from Dutch VetJan 9, 2026
We’re really sorry to hear about this experience, we understand how stressful it can be when medication for your pet is delayed. We’ve reached out here to get your details so we can research what’s going on and get you taken care of as quickly as possible. Thank you for bringing this to our attention, and we appreciate your patience while we look into this.
SA
Sally
Paid for a full year
Paid for a full year, booked an appointment, no one called, so now I want a full refund! This seems like a scam! Beware!
After calling the 2 contact numbers all day and leaving messages, someone finally called me back and apologized for my experience with them. They said that they were working on giving me a full refund to my credit card.
Response from Dutch VetJan 9, 2026
Hi there, we’re really sorry to hear about your experience and understand how frustrating that must have been. We want to clarify that Dutch appointments are conducted via a Zoom video call, not a phone call. When you book an appointment, you’re sent a link to join the Zoom visit directly with the veterinarian at your scheduled time.
That said, we absolutely want to look into what happened here and make this right. We’ve reached out to get more details, and we encourage you to contact us at [email protected] and reference this review so our Care Team can review your account and get you taken care of as quickly as possible.
We appreciate you bringing this to our attention and look forward to resolving this for you.
