Dutch Vet Reviews | Read Customer Reviews of dutch.com

Dutch Vet Reviews | Read Customer Reviews of dutch.com

Dutch Vet reviews

Showing 159 reviews with 4 stars · Clear filters

John M.
Jan 5, 2026
Had to wait on a weekend for 36 hours…
Had to wait on a weekend for 36 hours to receive an appointment. The shipping option isn’t two days without a $20 up charge. The booking and visit/vet experience was five stars.
Response from Dutch VetJan 5, 2026
Thank you for sharing your experience. We appreciate your patience over the weekend, as appointment availability can vary during higher-demand times. We’re happy to hear that the booking process and your visit with our veterinary team were a five-star experience. We also appreciate your feedback on shipping options, and we’re glad you chose us for your pet’s care.
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julie S.
Jan 1, 2026
Refill Prescription Having this option refill prescription on zoom is…
Having this option on zoom is definitely a game changer for me. I can keep my dog safe while still seeing the vet. I am not a fan of driving a long way to see the vet. This is very exciting!
Response from Dutch VetJan 5, 2026
We're happy to hear that you found the option beneficial! It's great that you can keep your dog safe and still consult with the vet. We appreciate you sharing your positive experience.
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Morgan J.
Nov 21, 2025
The customer service everyday from the…
The customer service everyday from the experts was expedient caring and wholeheartedly appreciated, thank you dutchpet!!
Response from Dutch VetNov 21, 2025
We appreciate your kind words! We're happy to hear that our team provided caring and efficient support. Thank you for recognizing our dedication to you!
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AGea
Nov 17, 2025
Great experience besides the shopping cart
I signed up with a referral code and made an appointment right away for my cat who needs fluoxetine for anxiety. Vet was on time and helped quickly and told me when to book a refill appointment. The prescription price matching process was a little shady because a bunch of fees got added when I used the code they gave me. However customer service made it right and responded quickly. Just watch out for extra fees getting added to your cart. The membership is worth it in my opinion because taking an anxious cat to the vet in person doesn't make a lot of sense. Plus they cover up to 5 pets and unlimited appointments. It only took a few days to get my Rx. If you're in a hurry you can pay a $5 fee to pick up somewhere else.
Response from Dutch VetNov 17, 2025
We appreciate you sharing your experience. We're glad the vet visit was helpful for your cat's anxiety and that customer service resolved the prescription fee issue quickly. We'll review the fee process to prevent confusion. Thank you for pointing this out and for recognizing the value of our membership!
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Linna C.
Nov 10, 2025
What a relief to have access to 24/7…
What a relief to have access to 24/7 care at an affordable price for routine care. My dogs are much healthier thanks to Dutch.
Response from Dutch VetNov 10, 2025
We're so happy to hear that you feel relieved with access to 24/7 care at an affordable price. We're glad your dogs are healthier thanks to us!
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Michelle D.
Nov 9, 2025
The other person on the phone
The other person on the phone. Made it easy and helpful for me to get through.I have a 4 because we all have room to improve and make it better.
Response from Dutch VetNov 10, 2025
We appreciate you taking the time to share your feedback. We're glad the person you spoke with was helpful. We value your insights as we always look for ways to improve.
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Charity B.
Nov 3, 2025
Great service!
Dutch haa been great for us. Memberships is reasonably priced and access To vet calls for minor ailments is great. Customer service is a bit slow to respond, but still highly recommend!
Response from Dutch VetNov 4, 2025
We're happy to hear that our memberships and vet call access have been great for you! We appreciate your feedback regarding our customer service response times and will work to improve them.
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Stephanie C.
Oct 13, 2025
Good Customer Service
Happy to report the customer service was great and took care of me.
Response from Dutch VetOct 14, 2025
I’m really sorry to hear your experience didn’t go as expected. That’s never the kind of visit we want anyone to have. Just to clarify, when you reached out to cancel on 10/13/2025, we processed it right away and issued a full refund the same day. You did speak with one of our vets during your appointment, but because your pet’s issue needed hands-on care, they recommended seeing a local vet in person. In those situations, our team always wants to make sure your pet gets the safest and most thorough care possible. We know being asked to upload prior records can feel like an extra step, but it’s meant to help the vet get a quick, full picture of what’s going on. I’m sorry if that added to your frustration. We really appreciate you taking the time to share your feedback, it helps us improve how we support both pets and their people. If there’s anything else we can do to help or if you’d like us to check in on your case, please reach out anytime at [email protected].
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