Dutch VetReviews of dutch.com

Response from Dutch VetMar 6, 2026

We're happy to hear that our services helped keep your dog happy and safe with their basic care needs. Thank you for your positive feedback; we appreciate it!

Response from Dutch VetMar 16, 2026

We appreciate you sharing your experience. We're sorry you're disappointed with the membership and veterinary visit. I see you purchased your Dutch membership through our PetMeds partnership. We are reaching out to you directly to see what went wrong and how we can get your issue resolved.

Response from Dutch VetMar 3, 2026

We’re sorry to hear about your frustration, and we’ve reached out directly to gather more information so we can better understand what happened in your specific case. Prescription availability through telemedicine is determined by individual state regulations. In states that allow prescriptions via telehealth, our veterinarians can prescribe when medically appropriate. In states that do not allow telemedicine prescribing, our service is limited to veterinary guidance and advice only. There are benefits to both models, but we understand it can feel disappointing if prescriptions are not permitted where you live. During signup, members are required to enter their state, and the platform clearly outlines any state-specific restrictions before you continue enrollment. This is intended to ensure transparency so pet parents can make an informed decision before subscribing. Regarding the no-show fee, we do require acknowledgment of the $25 missed appointment fee before scheduling. This policy is also included in the appointment confirmation email and text reminders. The purpose of this fee is to protect veterinarian time and availability for other pets who may need care. We never aim to mislead or take advantage of pet parents, and we take feedback like this seriously. We’d welcome the opportunity to review your experience further and address any concerns directly.

Response from Dutch VetFeb 27, 2026

We’re sorry to hear about your experience and appreciate the opportunity to clarify. When you reached out to cancel, our team assisted you promptly with the cancellation, and you were refunded in full. Regarding prescription eligibility, our requirements are based on individual state legislation. Before confirming and completing your purchase, you’re asked to enter your state, and the platform displays the specific requirements that apply in your area. In some states, a recent in-person exam within the past 12 months is required in order for a prescription to be issued. We understand how frustrating this situation can feel, especially when you need medication quickly for your pet. If you have any additional questions or need further assistance, our support team is always happy to help.

Response from Dutch VetMar 3, 2026

We’re very sorry this experience felt frustrating, especially while your puppy wasn’t feeling well. We know how stressful that can be. After reviewing the visit, we did notice that the appointment took place while you were traveling in a car, which may have contributed to some of the audio or connection challenges. We did not observe children in the veterinarian’s background, but we’re sorry if the call quality made the conversation more difficult than it should have been. During the consultation, you reached out regarding constipation concerns. The veterinarian provided guidance on supportive care and discussed treatment options, including a laxative, and also mentioned that certain recommended items were available over the counter and could be picked up locally if that was faster or more convenient. We do offer the ability to transfer prescriptions to an outside pharmacy, as well as price matching and multiple shipping speed options, so pet parents can choose what works best for their timing and budget. We understand you chose to cancel, and our team processed your cancellation and issued a full refund. We truly hope your puppy is feeling better, and we’re sorry again that this experience did not meet your expectations.

Response from Dutch VetFeb 20, 2026

Thank you for taking the time to share your experience. We’re truly sorry to hear that your experience didn’t meet expectations, especially when it comes to caring for your “best friend.” That’s never the impression we want to leave. While we’re glad to hear you had a positive experience with the virtual vet, we sincerely apologize for the frustration around the pharmacy process and the delivery delay. That’s not the level of service we aim to provide, and we understand how disappointing that must have been. We’ve reached out here to get your email address so we can investigate this further. If you’re willing, please reach out to us directly at [email protected] and reference this Trustpilot review, we’ll prioritize your case and get back to you ASAP. We appreciate your feedback. It helps us improve, and we’d truly value the opportunity to make this right.

Response from Dutch VetFeb 18, 2026

We’re very sorry to hear about your experience and, most importantly, that your dog isn’t feeling well. We know how stressful it is when your pet is sick and you’re trying to get medication quickly. That’s never an experience we want for a pet parent. We’ve reached out to you directly to gather your account information so we can look into this further and better understand what happened in your specific case. Our team wants to review this as quickly as possible and help find a resolution. Dutch offers prescription (RX) services in many states. However, there are some states where we are currently only able to provide veterinary advice due to state regulations. The type of service available in your state is shown during sign-up before purchase so pet parents know what to expect. If a medication is not available through our pharmacy, we can help transfer the prescription directly to a local pharmacy so you can access it as quickly as possible. We also offer price matching on prescriptions if you find the same medication at a lower cost elsewhere. Our goal is to make treatment accessible, not to create barriers. Dutch provides unlimited virtual vet appointments with a licensed veterinarian for one flat annual fee, making it easier for pet parents to get guidance and support throughout the year. That said, Dutch is not intended to replace urgent care or conditions that require in-person examination, diagnostics, or hands-on treatment. If a pet’s condition worsens or requires immediate physical evaluation, we always recommend seeking local veterinary care. We also appreciate your feedback regarding the portal experience and product visibility. While we do offer preventative care options like flea and tick and insurance, pet wellness is always our priority. Your comments are valuable and will be shared with our team. Please keep an eye out for our message so we can connect directly and work through this with you. We truly hope your dog feels better very soon.

Response from Dutch VetFeb 20, 2026

We’re truly sorry to hear about your experience and the frustration this caused. That’s not the level of care or service we strive to provide, especially when it comes to your pet’s health. We understand it can be concerning not to immediately see a prescription reflected on your dashboard. In some cases, prescriptions can take up to 24 hours to be added to the treatment plan, though they’re typically available within just a few hours. Our team did reach out to assist. However, because multiple tickets were submitted across different channels, the system placed each new message into the queue in the order it was received. This unfortunately impacted the timing of the initial response, as newer messages can move a case further back in the queue. While we use automated tools to help route requests as efficiently as possible, connecting you with the right support remains our priority, and we appreciate your patience throughout the process. We do see that our team was ultimately able to assist with your prescription order. To help make things right and get the medication to you as quickly as possible, we provided a free rush shipping code. Additionally, due to the delays and your understandable frustration, we canceled and refunded your membership in full. We never want anyone to feel unheard or unsupported. Your feedback is important, and has been passed along. We appreciate you giving Dutch a try and are sorry we fell short.