DustaProReviews of dustapro.com

Easy to do thanks

jeg har købt en støvsuge "robot" set på Nettet som reklame. den skulle koste ca 400 Kr men så ser jeg at denne kommer fra Kina så det koster ekstra i fragt. Det er noget være skidt, det er ren plastik, som ingen gang kan støvsuge, suger slet ikke.. Hold jer langt væk fra denne, jeg smider min ud med det samme, den er ikke 5 kr værd

This is a SCAM. Do not buy. Ordered 1 unit and was billed for 2 units. When they arrived, they do not move at all. There are no drive wheels! just rolling wheels! the 2 little brushes just spin and the vacuum sits in the one place.

We had troubles ordering and mistakingly ordered 4 instead of 2 robot vacuums. We immediately emailed them to cancel 2. After a week, we were advised the order couldn't be stopped (sure). Then we only got 2 in our delivery. They email you and say all the right things like we'll extend the money back guarantee period to 45 days. But now we've emailed them for a refund and we have radio silence and no credit. Their 30 day refund offer is a lie. Do not use this company.

Responsed quickly

Poor quality, stopped working after a few minutes despite a complete charge. Box was damaged. Customer service contacted with an hr of me asking for a refund. Now have not hear anything from them fir nearly two weeks. After three weeks they have finally got back to me. Despite the goods that l received had been pre-used, and was damaged in shipping, l am being offered a useless 25% of a refund, despite already been told that l am entitled to a full refund. Customer service team are a joke. The WHOLE experience l have received has been a total joke. They promise one thing and then go back on the offer, and don't bothered to get in touch for 3 weeks. And till me l have 30 days to return good, despite the fact that they are not bothering to see me a address. If l could give a minus rating l would. You don't think this is a genuine review. WHY because it has given you a bad review. I'm whole experience with your company has been bad. The package was damaged, did not work and when l complained l got a reply straight away saying sorry. When you like a replacement. l said no and then l get told someone will be in contact shortly. 3 WEEKS later l get offered a 25% refund, and l had to fight for a 70% refund. l found your customer service staff to be rude, and they acted like they where doing me a favour of getting me the refund, when l had been problemed it from the start. You recently said l got a full 100 %, l have waited a week and l can confirm that no more money has been refund to me, my total order was over 110.00, the refund l received was 78. So don't lie to me or your other customers to make yourselves good like you have done the correct thing when you haven't

I found the staff dealing with my grievance very courteous and helpful. They behaved professionally and my dispute was sorted in my favour.

Customer Service responded quickly to my order question and followed up with me.