dunnesstoresgrocery.comReviews of dunnesstoresgrocery.com

TID 10038406 Logged a ticket with customer service on 21 April asking them to add points from my receipts to my accounts. Rang on 25 April asking to action. Today 26 April still not done. You would think that this is a task that will take hours..... What horrid customer service Dunnes Stores. Please look at Tesco's customer service ...Much much better. Shame on you!

Been a customer for 25 years, I'm shocked with the unrealistic inflation of prices? They have really become a rip off merchant. Thank you for 25 years of service but it's actually cheaper and better quality to buy from the local butcher, veg, shop fish munger etc. I'll by my spices etc elsewhere!

Always on time - never an issue - very handy

Absolutely horrific service. Ordered groceries that were supposed to come last night. They never came and I called the helpline who provided little to no help and consolation. Took them ages to even understand what was going on at their end. They said the driver had gone home! Said he called and rang bell when this never happened, three people were home all day and heard and saw nothing!! They said the driver can come tomorrow but when I called them again they said there is no driver!! What are they doing!? Don't offer a service you can't provide. First time using this service and will definitely be the last, should have just used Tesco.....

We visited Dunnes Grocery Store, Portmarnark Ireland. The food is lovely, the first evening we went through the check outs, the cashier didn't even greet us, and was most horrible. The second evening we went through the self scan where we waited with no service at all. Surprised in friendly Ireland. My husband said we are never going in there again.

Was a loyal customer to Dunnes Stores. Over the years, there have been several grocery delivery issues but human error being what it is, we never made an issue of it and most of the time this was okay and most drivers would ring to say early or late etc. Things became alot more erratic in the past year, and vouchers were now suddenly not adding up (expiry date and lack of notice to any changes) as well as every single item (I've checked) increasing in price by 50c - E1.50 since around early 2023. Obscene prices now for most items, the quality equally has massively dissimproved but the worst aspect of all I feel is the SHOCKING customer service (or lack therof) and general attitude of any Dunnes Stores customer care and management person I've had dealings with. After several inexplicably bad experiences, left and went to Lidl. Was much happier, especially irish meat and fresh fruit and veggies with ALOT more money in my back pocket. Those Dunnes vouchers are purely a bad sales tactic that when it dawns on you leaves a very bad taste - you really don't save anything anyhow because everything is already inflated in price beyond that of their competitors. Having shopped in Lidl for months, I said I'd try Dunnes one last time as my daughter was going into hospital and the delivery option isn't available at my now favourite store. Yet again, low and behold, they seriously messed this order up too! Order was to be delivered between 6-8pm. No calls to say delayed or otherwise. Rang "customer service" and the lady (valentia/ florencia?) couldn't contact the driver apparently. No explanation, no sincere apology, no suggestion about what to do next and just left it at that saying "there's nothing I can do". I instructed her to cancel the order, and the subsequent one I'd made as a "just incase" order for a few days later, of note both amounts exceeded 150Euro just days apart from each other. She did not cancel either order. 21.30 the driver then pulls up, radio blaring from van with doors open, slamming and banging boxes which were stacked at my front door without even knocking as yet. Baby bedroom right above door- and now awake and upset. Never, ever ever again wasting my time shopping in Dunnes Stores. The time spent ordering online, then paying for delivery, then being home and present for delivery, then contacting customer care is just far too much stress, frustration and dissatisfaction, repeatedly to warrant a repeat shop with them. I'd frankly rather light four 50euro notes on fire before I'd give it to Dunnes Stores. They are now a laughable disaster and worse again, parasitic in attitude towards customers, an attitude I feel trickles down from the top. Hopefully more people wisely vote with their feet and go elsewhere to other grocery stores (can highly recommend lidl, especially their customer care and Supervalu and tesco also offer home deliveries). They won't be long changing their business model I suspect, in the meantime ill get the popcorn out to watch their market share spectacularly drop over the next few years/ months - ps Lidl & Aldi also do fantastic popcorn!

I never received my delivery yesterday even though I had my designated time slot. Unfortunately I received no communication whatsoever. I emailed Customer Service last night . I awoke to an email this morning to say I had been refunded, unfortunately it was well under what had been taken from my account the day before. I then had to phone to find out what was going on - was I going to receive half of my delivery a day late as the full amount was not refunded?? I was told it was not Dunnes Stores fault that it was a driver issue. I was told it was because 'the customer was not home' . I actually could not believe this.!!!!! I now have to wait 3-5 days for 2 different refund amounts! This is not the first time this has happened with a Dunnes Stores Ballyvolane delivery. Unfortunately, I am now never going to use this online grocery service again as I had to go out last night at 8.30pm to buy breakfast & lunch groceries for this morning & I had to go today & do a full weekly shop. I wasted time last night awaiting the delivery , 2 emails & 2 phonecalls & no food & minus money from my bank account. Very poor customer service from Dunnes Stores Grocery .