dunnesstoresgrocery.comReviews of dunnesstoresgrocery.com

I am genuinely disgusted by the standard of service and complete lack of accountability from Dunnes Stores. SIX out of my last SEVEN grocery deliveries have been late, including one that arrived five and a half hours outside its scheduled delivery window. I have submitted THREE formal complaints on 1st, 8th and 15th October, yet not one person from management, head office or the investigation team has had the courtesy to respond. My husband has twice requested callbacks from senior management, both completely ignored. Today's delivery has been delayed yet again. Apparently, refunding the €9 delivery charge and sending generic apologies is considered an acceptable solution to repeated service failures. What concerns me most is that Dunnes Stores appears perfectly happy to take customers' money but unwilling to take responsibility when its service repeatedly fails. As a long-standing customer, I find this treatment insulting. Six failed delivery windows, three formal complaints and absolutely no meaningful response. Is this really the standard of customer care Dunnes Stores is proud to stand over?

€9 for delivery now. Especially with the high markups and the cost of living now, how can you expect anyone to stay getting deliveries with you when you’re taking the proverbial p out them. Consider me another customer lost not that Dunnes will be bothered as their customer care left the building long ago

Bought chicken, wanted to use for dinner, Bought on the saturday, the day before i intended to use it, went to use it on the sunday, was out of date, no reduced sticker to let me know, £8.99, ridiculous Emailed them they were of no help whatsoever, every other store i know puts a reduced sticker on to let people know Will not be back

Very disappointing Click & Collect experience and Dunnes Customer Service. My order dropped below the €25 voucher threshold because items were marked unavailable, even though substitutes were enabled and I later found suitable items in-store at the same price. One item was also shown as in stock when I updated the order the night (10:30pm) before, yet it was not picked but available in store! Because of this, I paid €21.34 and lost the €5 Shop & Save voucher/renewal. Customer care simply repeated that the final processed order did not qualify and that they cannot reissue or create vouchers, without properly addressing the fact that the issue appears to have come from the store picking process. I understand stock can change, but when products are available in-store shortly afterwards and substitutions are enabled, customers should not be penalised. The response felt rigid and not particularly customer-focused. After this experience, I’m seriously reconsidering placing my weekly grocery orders with Dunnes. Laura and Shane from Dunnes Customer Care were really bad.

Dunnes groceries delivery service is atrocious, avoid at all costs. 5 hours late with my shopping, I have complained to customer service and the local store in the Marshes Dundalk. 5 days later I am still waiting on a response. Customer care says they will respond in 2-3 working days!!!! Tesco is first class in comparison. Service is professional, efficient and reliable. I will not be shopping in Dunnes in the future.

Purchased dunnes brand quilted toilet tissue, they changed the packaging and the toilet tissue, plastic packaging looks dirty it smells musty, opened the pack and the toilet tissue smelt musty aswell. Made a complaint, returned the pack to store, got a refund. The toilet tissue was temporarily removed from shelves but then returned in the exact same condition. I will not purchase it again, they're selling us less quality at the same price, instead of just leaving the product as it was and if they're concerned for the environment the packaging should be made from paper.

I have experienced a number of the issues mentioned in other reviews. When I switched to delivery-only shopping, I found that almost every order had some kind of problem, such as missing items or substitutions that weren’t suitable. Unfortunately, when I contacted customer service, I did not always find the response particularly helpful. I also felt that delivery and collection processes could be better organised. On several occasions, staff appeared under pressure and the overall experience felt rushed. Personally, I am not a fan of the Dunnes voucher system, as it requires additional spending in order to access discounts. I would prefer a more straightforward pricing structure. It’s disappointing, as Dunnes was once my preferred place to shop. For comparison, I have found Tesco delivery in my area to be very reliable. Returns are simple — items can be handed back to the driver and refunds are processed efficiently.

IV shopped in Dunnes for over 40 yrs but I'm changing to Tesco and Lidl . Dunnes veg and especially fruit very bad quality. IV just thrown out half oranges in the net. Avocados from Dunnes either rotten or hard. Kiwi like rocks. I complained before. The staff are so nice which brings me back but I'm tired of throwing out food