Duke EnergyReviews of duke-energy.com

I do not like duke energy they disconnected my auto pay and then I received late fees and I had to pay late fees even though I have been a great customer for many years of no payments being late. They wouldnt waive the fees. Their system is flawed. They need to fix this and this will help out your customer service representatives from getting irritated customers. Protect your reps and customers.

I called Duke Energy about my yearly usage, which came out to $1,368.89. I’ve already paid $2,603.44 through their fixed payment plan. The agent was polite, but told me they won’t refund the extra $1,234.55 and won’t roll it into next year either. They set my budget far higher than my actual usage and get to keep the difference. I don’t understand how this is allowed. If you’re thinking about their fixed payment plan, be sure your usage will match it, because if you overpay, that money is gone. I’m honestly stunned and can’t believe this is legal!

Duke can not even maintain a website without outages. Their prices are too high, and to top it all, their customer service employees are arrogant and incompetent.

this company sucks. It sucks to such a degree that I can't begin to put into words how bad it is. The website is downright atrocious, how do you make your website an endless loop of clicking a link to chat with a representative and it sends you back to the dashboard? Not to mention when you finally DO get ahold of someone at this god forsaken company they have dogshit attitudes. The ONLY reason Duke energy is still a functioning corporation is because they have a MONOPOLY on the energy sector in North Carolina. I despise duke energy with a passion and i can't believe i have to give them as much money as i do every month just to live in the modern age.

Last month, September, my payment didn't go through. I called them twice to try to resolve it. Twice they told me there was no problem and not to worry about it. Then, this month, the sent me a double bill for two months that I could barely manage. They are incompetent, and they pass their incompetency on to their customers to shoulder.

My bill should be between $100 and $120 for a three-bedroom apartment in Horizon West (a new condominium complex built two to four years ago), but it's coming to $548.87, which is absolutely ridiculous. The chat service doesn't respond, the phone doesn't give you the option, they say they'll transfer you but they don't. It's a huge lack of respect for the consumer. I don't know how a company like this is allowed to operate in Florida. I'm going to have to sue this company, because that's the only way to be heard. What's the point of having a chat or phone number if you can't talk to someone in charge of the company?

Powers always going out. Takes them all day to fix it. Price gouging everyone. Scam artists. What are we even paying for?

I accidentally picked the wrong due date on the mobile app and called them, spoke to a supervisor to ask them to adjust the due date since it was a simple typo error. They refused to care or fix it and told me I have to wait 12 months before I can pick a new due date again. This is a absolutely ridiculous and unprofessional. It was a very simple task. I don't recommend this company to anyone. They definitely do not care about their customers, only the money and they made that very apparent today.