Duke EnergyReviews of duke-energy.com

Multiple power outages this month. However, Duke Energy refuses to provide any credits towards the next billing cycle. Their Justification? When there is an outage, they are unable to charge for energy consumption. While I understand energy bills are based off consumption, the inability to access the utility/service is a huge inconvenience that disrupts even the most basic daily functions. The customer service rep I spoke with was rude, often speaking over me, and didn't or couldn't answer basic questions.

duke energy price gouges energy and our government allows them to increase our rates. $385 for gas and $215 for electricity. Duke energy owns piedmont natural gas so they have a monopoly over energy.

This month, we had to pay about $350 when our average monthly bill is about $165 all because they are charging us extra to pay for those getting financial assistance in getting their bills paid. We are also in need of financial assistance, but we're not going to take advantage of the government like most currently are. If only there was a better electric company, but the government of course owns Duke Energy, so majority of us paying our bills on time get screwed either way. It's ridiculous to be honest. Nothing but crooks. Duke Energy is a horrible company to be working with. They take advantage of people all the time. They're the reasons why the dams in WNC were released during Hurricane Helene. All because of land grabbing. Crooks for sure.

Power was shut off 10 days after the bill was due for non payment. Seriously? Then they charge a security deposit that is more than twice my normal bill. How is this legal? I have been a customer for over 10 years and they are apparently so worried that they will go out of business if I don't pay my bill that they have to place a further financial hardship on me. How is a class action suit not filed against them for this extortion and targeting? News channels? Where are you?

If I could give zero stars I would!!! I’ve been trying to get an installment plan on my account for days. Was told by four different representatives that I can set it up. Just to be told by a supervisor it’s not their fault and their responsibility! They aren’t worried about their customers only money!!!

Worst energy company in existence. Their greed knows no bounds. Energy costs are higher than ever and they just decide to tack on more charges now on account holders due to storms.

I Live in a apartment complex and I have been having abnormal high cost being in my unit, my complex says to report to Duke and Duke gives you excuses after excuses. A 3 bedroom small apartment for someone who barely uses energy should not be 300 plus a month!!! You are disgraceful to single parents out here are lower income who are trying to provide!!! Clearing my meter needs a adjustment but Duke Energy are thieves and robbing millions !!

We received an exorbitant invoice this morning and the new owner is responsible for the remaining balance as we transferred service to the new owner.