Duke EnergyReviews of duke-energy.com

If I could rate no stars i would. I’m always up on managing my bills as an independent young women. I had an instance recently with having to split my payment since bill was high recently and honestly my bill being more high with me using no difference in my home make no sense. My most recent payment I made I paid a part of my upcoming bill this month before due date which is on April 10th. When I paid part of the payment of upcoming bill I used a one time payment this time with my account number cause I usually use my card. Tell me why Duke had the Audacity to reuse access to my account without consent to pay the upcoming bill in advance. I never selected autopay I selected one time payment options before.These fools try say they ain’t actually pull out when its obviously reflected on my bank account and on the official site and then they tried excusing a 3rd party making a move on my account without consent , I straightened them out with obvious facts and evidence. This company is full with BS and their employees are mentally slow.

On March 1st (2026'), I had a power outage. So, I attempted to reset my breakers & nothing happened. I called Duke Energy (Florida) CSR & the male I spoke to said they would send someone out... A few minutes later, he called back & said that they checked their computer & it "wasn't their main breaker." So, I had to have a licensed electrician come out-He did his diagnostics & said it was "Dukes breaker that was tripped." He reset Duke's main breaker (10 mins) & charged me $275!! I called Duke CSR back-tech support too & they back peddled --- They said no credits were available- Awful! No responsibility for their error! Stay FAR AWAY from Duke Energy if you can!!

Worst management and customer service, claiming they have notified residents of “planned” outages when no communications were sent.

This company Duke Energy should definitely be looked into and investigated for un savory business practices. Soo many people in my town are complaining about astronomical energy bills especially elderly people on fixed incomes. Some elderly people are keeping heat and air off and suffering being hot or cold just to keep costs down and still getting high bills. When is enough going to be enough for a company thats getting all the bonuses and raises and profitability is way up? Then when you call you can never speak to a manager or get someone to even come out and check meter etc for issues. So yall want to price gauge us and take the money but offer no customer service. We need more options and to be able to choose who we want for utilities bc only having one option this is like a greedy monopoly and that is suppose to be illegal.

Absolutely the greediest company I have ever dealt with and I am so thankful I left their service area. It has been one month since I closed my account. Still haven’t seen my $202 refund. Horrible as South Carolina. Good ol’ boys playing master.

Can’t ever get them on the phone there’s a tree limb hanging on the powerline for months and then they jack everybody’s power bill up worst power company ever

Duke energy is Too Expensive!!!!!!! Their alternatives are a joke!!!!! The reason I stay with them is simple…….”At least I know this Devil”

ZERO if I could!!! I have called Duke Energy just a handful of times in my 20 years of service with them! Recently, I made two phone calls that have been a disaster! One of them I filed a complaint with the Utility Commissioner! I am still on the phone with a CS rep who doesn't understand that I want my budget billing reviewed. We replaced all of electric appliances with gas and I dont want to continue paying the high monthly payments. I have been on the phone, right now for 16 minutes and the rep still has me on hold! Why can't Duke Energy pay individuals that are in the US that actually use their services? Why are we "trying" to speak with representatives that don't understand what we are saying! Why can't we have an option for our electric company? Why do we have to settle with horrible customer service? Duke Energy makes billions from their customers, why are we forced to speak with representatives that don't understand what we are talking about? Horrible, horrible company!!!