Duke EnergyReviews of duke-energy.com

I've always lived in Orlando in all ways dealt with OUC I decided to move to Haines City we need it electricity in the house and the only company that could give us electricity was Duke energy they told me I had to give them $900 for deposit I've never in my life had to give $900 deposit so that I would be able to receive electricity this is outrage these people are crooks it's too late I cannot move to another location ouc is a better electricity company than Duke energy be careful of these people they are crooks when you moving to Haines City Davenport or poinciana try to purchase a house that Duke energy does not have to give you electricity as customers I believe that we should pick our own electricity company they shouldn't tell us which company we should use I know one day things will change where us as the customer but consumer will be able to pick our own energy company advice anyone before purchasing your house make sure that Duke energy is not the one responsible for giving you electricity

Been paying for surge protection for years to Duke. Than lighting hit near my home, destroyed ceiling lights, air conditioner, garage motor, motorized bed, internet router and modem, and 5 $75 each breakers. I called to make a claim and they said they only cover compressor on major appliances. So in other words thanks for your money and our surge protector doesn't work, and we don't really cover you.

This is the poorest power company in existence. When the power goes out, it is a minimum of a 12 hour wait for repairs. The power goes out when the wind blows 15 mph or more. Just poor. They should change their name from Duke to Dookie.

I used Duke for roughly six years in Florida through my apartment Complex, and their slew of predatory tactics, poor customer service, and inability to resolve issues they created persisted over the entire six year duration. Ultimately, upon my move out scheduled for July 22, 2026, I placed a “cancel service request” on both, the Duke app and website, prior to July 22 to ensure I would not be charged after I was no longer living in the apartment. After first placing the request on the app, I received a prompt stating a request had already been placed for 2022- knowing I had not yet placed the request, and the current year was 2026, I recognized this as an error and attempted to place the request on Duke’s website as well (in addition to the app). I received the same prompt stating a request had already been placed, and so next called Duke’s customer service, where I was kept on hold for over ten minutes and the robot ultimately referred me back to Duke’s website. Assuming the stop service request had been placed since I placed it numerous times through Duke’s website and application, and received a response stating a stop service request was received, I assumed I had stopped my service. However, come August, I’ve been charged through August 2. While the cost is minor, it’s the principle of the issue that has been troubling - after two hours on the phone with Duke support, the answer I was given was that, because their system did not receive my stop service requests (despite that their platforms are the party that malfunctioned), I simply owe the money. Long story short, make sure you reach a human from Duke when you want to stop service, especially if their platforms are “malfunctioning.” Their predatory tactics and poor technology are not on your side as a tenant, so cover all your bases to protect your finances!

We’ve been out of power for hours and they don’t seem to care

Absolutely terrible that this company must be relied upon so much, they believe they have a perpetual right to keep charging customers more while not being able to react to a storm in a timely manner. They can say whatever they want but the winds have long died down and THEY should be prepared for storms worse than this. I cannot sleep at all and this will compound into my work but this falls on me and will not be reflected one bit in my bill... I absolutely despise that they must be relied upon, I want to live off the grid fully after this BS.

Duke Energy has to be the worst company. Worst company I have ever had to deal with their prices are ridiculous. Who’s getting the money because I have had progress energy I have had Tampa electric. I have had Orlando utilities commission in Duke by far is disgusting. Somebody is pocketing money there’s no way in the hell I should be living in a one bedroom apartment paying $329 a month for a light bill. Then not even that my bill was due on the 31st and they put a late notice as of the second. They are so disgusting. I’ve never let my bill go past due or to the next month. They’re greedy, greedy, greedy, greedy.

I called in related to a stop request I received notification about but did not place. After on the phone 30 minutes transferred 3 times I was on a line with internet company that wasn’t Duke they transferred me to. Unrelated to my request, now I’m back on the line with another agent who refused supervisor. I requested 6-10 times and she kept delaying it and then proceeded to not remember what my call was about I explained it 3 times to her. As well she could not find my account. Finally got transferred and then stayed on the line 5+ waiting for someone to pick up. Absolutely ridiculous and the fact they have so much control over this area in NC is beyond wild to me. So shitty customer service.