Duke EnergyReviews of duke-energy.com

This is the worst Energy. Company !! How does someone have an electric bill for $300 a month in a 2 bedroom apt and we work!! I call duke energy customer service and I asked if you shut your fuss box off and your meter is running that means someone is feeding off your meter !! The service technician tell me he don’t know !! Are you kidding me how don’t you know this !! This company is the worst company in Florida and we should be able to have the electric services we want !! This is high way robbery they don’t do payment plans and the don’t help people have time to pay a $500 billion for 2 months !!

Look when people call in to make a payment. The last thing they wanna hear is some automated person tell them we can send a link to your phone look it is 2025. We are not stupid. We do not need anyone to send us a link to our phone because we know we can go onto energy.com and probably pay it. It’s common sense at this point so you guys make us go through all that bullshit just to have this automated guy never have a clue of what our answer is when we say no thank you that means piss off Right I’m there to pay my bill. Do you understand how many times I’ve had to hang up because this keeps wanting to send me a text and I have to keep recalling back because I can’t get past that part. It’s ridiculous. We call in to make the payment we don’t call in to get a damn link sent to our Phone. I mean, get a clue people.

Same old song, wind blows,power goes.35 years and nothing has changed. Terrible service

PAID 6+ year old balance directly to Duke Energy and not to the collections Agency (which I should have gone to the agency and paid a cheaper price). Called 800-544-6900 on 6/23/25 & spoke to Silah (foreign - couldn't understand much of what he was saying), he advised there was an outstanding balance. Ok, no problem, I will pay it. 6/24/25 9:14am-I called 800-544-6900 & paid the balance by cc with Dineria (very helpful). After paying, I received a confirmation #...ok cool. Rep advised that once payment is made a confirmation email will be sent. 6/24/25 11:42am - called 800-544-6900...spoke to Pearla...she advised payment is pending. she advised that once payment has cleared my bank a confirmation email will be sent to the email address on file. Gave 2 emails, she confirmed both. again, ok cool. HERE'S WHER IT GOES LEFT!!! 6/27/25 9:33am - rep...Issa confirmed payment was made, paid and received at Duke Energy. I asked Issa for an email or letter stating payment made. I let her know I have not received the confirmation email. She was not able to help me. I asked to speak to her Supervisor. Supervisor Erica - said that she's not able to send anything stating paid. THIS IS WHERE I WENT OFF. After paying my $$ you can't send me nothing!! I asked to speak to Erica's boss... Boss Lady - Sharita (manager) - pretty much advised the same thing...I said, you're the manager you can't give me a letter or send me an email stating the balance is paid in full. A lot of exchange went back and forth. long story short...."no". I told her to put herself in my shoes. You paid YOUR MONEY and the company tells you they can't give you a receipt, email or letter stating "paid"? AT THIS POINT I'M PISSED...i just hung up. i CALLED BACK this time a different # 800-777-9898 & spoke to Francis(male) - he was very pleasant and tried his best to help me. He then transferred me to his supervisor Joanna - Joanna was nice enough to explain that their systems have been updated and due to the age of the account, she will have to forward to the accounting department to send a paid in full email/letter. She confirmed my email and let me know that I will receive something in 3 business days. Which is wayyyyyyy more than what Erica & Sharita offered. Sorry to say but I can tell that Daniria(which helped me and was pleasant), Erica & Sharita were african american. They had no sympathy & no other resolution no nothing. Now, I waiting on the 3 days to see what happens. TRUST ME I WILL FOLLOW UP!!

I’m willing to go out on a limb and assume all 5 star reviews are by people within the company. This company is terrible. In terms of price, promptness of service, service itself, communication, etc. ,this company is the worst I’ve dealt with by each standard. Avoid if you can because they are terrible. I’m currently without power right now under duke from a rain storm 24 hours ago now.

Poor customer service staffs, that will mislead you with information on work orders, and change up your request of information that you give them for help.

Worst power company I've ever had the misfortune of being stuck with due to monopolies. Power goes out every few days while the rates consistently climb under the guise of "better infrastructure". when I lived in the north during the frigid months of blizzards and iced power lines I had less power outages. The power just surged off for a moment, two days ago it did as well, a few days before that it did, tonight's outage was when the weather is 79⁰, no wind nor rain, perfect weather and they can't keep power consistent but they were prompt to raise my bill $50. If you are not locked into a monopoly area go elsewhere for a power company as duke only cares about your money. A side note that I personally feel is more then coincidence is that when duke inevitably had power outages the power would just immediately go off, then they rolled out their appliance insurance, just after that rolled out nearly all power outages via duke are several power surges then power outage. There's a reason they have under 2 star reviews everywhere, but they could care less, your locked into their monopoly and you pay or have no service, which is why monopolies used to be illegal. Avoid them if you can.

BEWARE I lived on the north side of Indianapolis and had Duke Energy in my home. I had no choice; it's the only utilities provider available. After living there for three years, my job transferred me and, so, I had to close my account. I paid the bill for my last month of service and thought that was it. A week later, Duke Energy sent me a bill for nearly eight times what I usually paid. They said because I terminated services, I had to pay for the remainder of the year - by the end of the current month. My monthly bills were around $140, and now I had three weeks to pay $870. Their representative, Alex, blamed the "system." For some people, this amount is pocket change; for me, it's impossible to get on short notice. If you're like me, think twice about residing at a property with Duke Energy as the utilities provider.