I was playing on this site for about a week. Because I was a player of royal games I knew two games to play on their site. I won some money and withdrew a small amount of money every few days. I received two payments and waiting for another 3 or 4. So this morning I woke up to an email from Paypal. Duelcash paid me back my deposits. I logged in to duelcash and my account got banned for fraud. They say to mail to fraud at duelcash.com for more information, but those emails come back to me saying the address doesn't exist. So i guess I'm not recommending this site. I'm no fraud and they just banned with no reason. No way to contact them either.
KS
Kate S.
Scammer
This site is trying to lure people in to steal their information and they spam players on other game sites using hijacked user accounts. Very unethical. STAY AWAY!!! The operator of this site has attempted to review his own site and positive reviews are probably not legitimate, just more unethical behavior.
CW
Charlotte W.
Thieves
I played for 5 months, and won several hundred dollars. But when I tried to withdraw some of my winnings, I never got a dime. And when I asked DuelCash about it, they closed my account - still without giving me my winnings.
TB
TB
Follow up from my previous review-it…
Follow up from my previous review-it has been 3 days since my last review and it's confirmed this site is a scam. I had been on the site to close to 3 months never had an issue-they took my money for their service and it was great. The minute I requested a 700 dollar withdrawal my account was immediately closed. For the last 3 days I have sent over a hundred emails to support@duelcash and fraud@duelcash with no response. You know if you have been on the site support usually responds immediately. So the moral to this story is if you are not playing for real money 20, 30 , 50 dollars this site is for you-you might even recieve your withdrawal request. BUT IF YOU ARE A REAL MONEY PLAYER THIS IS NOT THE SITE FOR YOU-YOU WILL NEVER SEE YOUR MONEY. At the time of this review they are holding about 1200 dollars in my account I will never see!!!! So moral of story proceed with CAUTION!!!! GREAT GAMES JUST A SHAME NOT LEGIT!!! I'm moving on so good luck.......
SJ
Simon J.
Major let down by Dishonest practices
The true rating for this website is 1.5 stars based on a critical review! this is more of a WARNING to anyone that wishes to sign up to this site, you may be enticed by the generous bonuses they offer with quality games developed each month makes for a promising website which is sadly marred by deceptive tactics.
How do they get their customers?
Well, they don't advertise as to conceal identity. Such practices include the use of 'hacking' into various gaming websites and befriending players with messages about duelcash incentives, flooding review sites with positive responses…
They have good reviews on trust pilot doesn’t this count?
Many people rely on trust pilot to get a real perception of joining a website before signing up. Duelcash uses spammers to populate realistic reviews and rating about the site, these are quickly moderated and removed. Duelcash needs to grasp ratings and reputations is 'earned' based on true experiences with the site not ‘paid’ for to spam trust pilot to manipulate perceptions! Duelcash needs to take a genuine approach to building its own reputation and own all positive and negative responses
Terms and conditions
Terms and conditions need to be more comprehensive not generalised as this allows leeway for exceptions not being covered. Furthermore, there is no address or contact details in it so a lot of liability is exposed
But they pay out to customers, why are there complaints?
This is true! and is usually within 3 days but be pre forewarned this is ONLY to a small measure of people to inspire legitimacy and these are generally small amounts as bigger wins will get you into trouble often requesting ID which is a standard practice for many sites but however after verification you may never see your funds. Basically if you are a player that puts in more than you win then you are likely to experience few issues, if you get your account verified it will be because you have requested a small withdrawal
They have a Facebook page and twitter etc?
This is a good indicator giving peace of mind that you can interact with them in more ways than one however no one administers these pages or responds to them so here it’s a piece of decoration to appease positive perception.
They make new games every month, they must be doing a good thing?
New games will always attract customer, games at duelcash are developed by third party companies which they pay for by them. On the plus side they rarely crash or give problems. In this respect they to get a 4 stars here
Response time to queries
The responses to customers queries are handles quite swiftly and seem very friendly until you start questioning your withdrawals, let down by dishonesty when questioning withdrawals here gets a 2 stars
Site design
Amazing front page! unfortunately, many of the links don't work and email communications portal is ineffective. The registration counter of how many users have registered each day please be advised that this is a random number pre generated to aspire perception, the actual number of registrations here are much lower than this!
Is this site a scam or genuine?
I am just one person talking about my experience from this site, personally I wouldn’t trust it as I have had issues getting my first withdrawal and they still have not processed it after constantly writing to them to get the same response ‘You will receive news about the status of your account as soon as possible’ nothing happens so I have effectively given up just logging in periodically, I have actually moved on from it and don’t play there anymore, so as to answer the question would give a slightly inconclusive answer as some get paid and other don’t. This is the first gaming site out of 5 I normally play on that I have had issues with playing normally. Potentially a bit of a scam I think
WC
William C.
never get payed for winnings fun but…
never get payed for winnings fun but made to sell you info
SR
Silke R.
Unseriös
Ich habe bei DuelCash 5€ eingezahlt. Durch Geschick und Glück hatte ich bald 50 € erspielt. Nach Übersendung der geforderten Unterlagen wurde der Gewinn zügig ausgezahlt. Danach konnte ich mich nicht mehr in mein Konto einloggen. Jegliche Versuche, mit DuelCash in Kontakt zu kommen, misslangen. Anforderungen eines neuen Passwortes funktionierten auch nicht. Habe soeben DuelCash aufgefordert mein Spielerkonto zu löschen.
CY
Casey Y.
Very good gaming site
I have been playing on this site for a long time, withdrawals come within a few days, they have big money tournaments which makes it much more interesting.