I have over £100 in my account, but cannot currently logon. Catch 22, says they don't recognise my email, when I try to register, says I already exist!!! Request password update ( which I don't need! and told username does not exist!!!) so, so annoyed
SJ
Simon J.
Major let down by Dishonest practices
The true rating for this website is 1.5 stars based on a critical review! this is more of a WARNING to anyone that wishes to sign up to this site, you may be enticed by the generous bonuses they offer with quality games developed each month makes for a promising website which is sadly marred by deceptive tactics.
How do they get their customers?
Well, they don't advertise as to conceal identity. Such practices include the use of 'hacking' into various gaming websites and befriending players with messages about duelcash incentives, flooding review sites with positive responses…
They have good reviews on trust pilot doesn’t this count?
Many people rely on trust pilot to get a real perception of joining a website before signing up. Duelcash uses spammers to populate realistic reviews and rating about the site, these are quickly moderated and removed. Duelcash needs to grasp ratings and reputations is 'earned' based on true experiences with the site not ‘paid’ for to spam trust pilot to manipulate perceptions! Duelcash needs to take a genuine approach to building its own reputation and own all positive and negative responses
Terms and conditions
Terms and conditions need to be more comprehensive not generalised as this allows leeway for exceptions not being covered. Furthermore, there is no address or contact details in it so a lot of liability is exposed
But they pay out to customers, why are there complaints?
This is true! and is usually within 3 days but be pre forewarned this is ONLY to a small measure of people to inspire legitimacy and these are generally small amounts as bigger wins will get you into trouble often requesting ID which is a standard practice for many sites but however after verification you may never see your funds. Basically if you are a player that puts in more than you win then you are likely to experience few issues, if you get your account verified it will be because you have requested a small withdrawal
They have a Facebook page and twitter etc?
This is a good indicator giving peace of mind that you can interact with them in more ways than one however no one administers these pages or responds to them so here it’s a piece of decoration to appease positive perception.
They make new games every month, they must be doing a good thing?
New games will always attract customer, games at duelcash are developed by third party companies which they pay for by them. On the plus side they rarely crash or give problems. In this respect they to get a 4 stars here
Response time to queries
The responses to customers queries are handles quite swiftly and seem very friendly until you start questioning your withdrawals, let down by dishonesty when questioning withdrawals here gets a 2 stars
Site design
Amazing front page! unfortunately, many of the links don't work and email communications portal is ineffective. The registration counter of how many users have registered each day please be advised that this is a random number pre generated to aspire perception, the actual number of registrations here are much lower than this!
Is this site a scam or genuine?
I am just one person talking about my experience from this site, personally I wouldn’t trust it as I have had issues getting my first withdrawal and they still have not processed it after constantly writing to them to get the same response ‘You will receive news about the status of your account as soon as possible’ nothing happens so I have effectively given up just logging in periodically, I have actually moved on from it and don’t play there anymore, so as to answer the question would give a slightly inconclusive answer as some get paid and other don’t. This is the first gaming site out of 5 I normally play on that I have had issues with playing normally. Potentially a bit of a scam I think
SR
Silke R.
Unseriös
Ich habe bei DuelCash 5€ eingezahlt. Durch Geschick und Glück hatte ich bald 50 € erspielt. Nach Übersendung der geforderten Unterlagen wurde der Gewinn zügig ausgezahlt. Danach konnte ich mich nicht mehr in mein Konto einloggen. Jegliche Versuche, mit DuelCash in Kontakt zu kommen, misslangen. Anforderungen eines neuen Passwortes funktionierten auch nicht. Habe soeben DuelCash aufgefordert mein Spielerkonto zu löschen.
SM
Steve M.
Does GSN own part of this co.???
I wonder i game show network really does own 15% of this company. thats how they got me to play.They said GSN recomended I be a gold tier member and offered me $10 to join. I played for a few days (all free),won a little and asked where my $10 was , they said they already credited my account . when i proved them wrong they sent me an email saing i would get $15 on top of the $10 for the mix up... Never got either. They are claiming GSN owns partof thier company. I hope they arent in bed with these guys..