So glad I ONLY lost $100 to this absolute scam of a company. Don’t do it. “Terms and conditions” that are endless and only designed to keep you from cashing out. They wouldn’t refund my money- I didn’t even want the winnings, just my initial deposit back. They claim they can’t refund bitcoin. They take your money very easily, but can’t seem to figure out how to give it to you when you win it or want a refund. It is nothing other than a scam. I asked for the address to the corporate office dozens of times and they can’t provide one.
Response from DuckyLuckMay 8, 2025
Hello Patti,
We understand your gaming experience did not meet your expectations. Please note that bonuses are entirely optional and tailored to suit a variety of play styles—players can always opt out if they prefer not to accept one. All related terms, including wagering requirements and withdrawal conditions, are clearly outlined on our website to ensure transparency before play begins.
As for refunds, Bitcoin transactions are irreversible by design, which is why we’re unable to return funds once the transaction is completed. For further assistance or to discuss your account in more detail, our Support Team is available 24/7 via live chat.
Best regards,
Casino Experience Team
HC
heather C.
Ducky luck is a very unprofessional…
Ducky luck is a very unprofessional Casino and it does not like to pay you if you win but if you lose, they are more than willing to keep your money no big deal and then they’ll take your promotions away from you after they won’t let you have the money that you won so this Casino is a horrible, horrible casino to play at!!!!!
Response from DuckyLuckMay 2, 2025
Hello Heather,
Thanks for your feedback. We're sorry to hear you feel this way. We want to clarify that our goal is to provide a fair and transparent experience for all players. Bonuses and promotions come with specific terms and conditions—including playthrough and withdrawal limits—which are always available on our website before claiming.
If there was a specific issue with your account or a promotion, we encourage you to reach out to our 24/7 support team so we can take a closer look and assist you directly.
Best regards,
Casino Experience Team
AM
A M.
Play through your balance $ and…
Play through your balance $ and 'chalk-up' your losses. You'll NEVER see winnings! WALK!
Response from DuckyLuckMay 2, 2025
Hello A,
Thank you for sharing your thoughts. We would like to note that we offer a variety of bonuses tailored to different play styles, and claiming them is completely optional. You are always welcome to play without a bonus to avoid any associated playthrough requirements.
We encourage you to review our bonus terms and conditions on the website to choose the best option for your preferred style of play. If you ever have questions, our support team is available 24/7 to assist.
Best regards,
Casino Experience Team
DJ
Diana J.
Made a deposit and played for awhile
Made a deposit and played for awhile. Won $2500 and after verification (which took weeks) I requested a withdrawal. The max you can withdraw at a time is $2500. They informed me that I accepted a bonus and therefore I can only withdraw $100 at a time of which they take $53 service charge each time. Here's the kicker, once I withdraw $100, I forfeit the remainder of my winnings. They said I agreed to this when I accepted the bonus!! I asked for my player history and the link they sent me kept telling me my email address was wrong over and over. THIS PLACE IS A REAL SCAM. STAY AWAY. When I researched the company name to which I obtained from my deposit account I used, they are in Nigeria. NEED I SAY MORE
Response from DuckyLuckMay 2, 2025
Hello Diana,
Thanks for your feedback. We understand your frustration regarding the withdrawal limits tied to bonus offers.
When accepting a promotional bonus, a maximum cash out requirement often applies—as outlined in the terms and conditions listed on our website. These requirements are also visible before claiming any bonus, so players can make informed decisions. You're always welcome to deposit without a bonus if you'd prefer not to have restrictions on your cash out.
As for the deposit reference, we use secure offshore payment processors which may display different countries of origin. This does not impact the validity or security of your transaction.
If you're still having trouble accessing your player history or need further assistance, we encourage you to reach out to our 24/7 support team. We're here to help!
Best regards,
Casino Experience Team
NS
Nancy S.
This outfit is out of Nigeria
This outfit is out of Nigeria. Avoid!!
Look up Avidmind Technol.
RM
Rodney M.
I haven't received my winning yet…
I haven't received my winning yet it's been over a month I think I've been scammed
Response from DuckyLuckMay 2, 2025
Hi Rodney,
Thanks for sharing your experience. We understand how frustrating it can feel to wait on a withdrawal.
If this is your first withdrawal, please note that you’ll need to complete a one-time verification process before your payment can be approved. This is standard practice and helps ensure the security of all transactions.
If it’s been over a month, we recommend reaching out to our 24/7 support team via Live Chat or via email at [email protected] so we can review your account and assist further. We’re here to help and want to ensure everything is moving forward as it should.
Best regards,
Casino Experience Team
MG
Mgbharrell
I have used this site for 2plus years
I have used this site for 2plus years, I enjoy the games and have successfully cashed out numerous times. I have read a LOT of reviews based on not being able to cash out, READ the bonus and Promotion details before you click and link it to your deposit. Most of the Bonuses play through are very high, making it very hard to meet the threshold. I never except bonuses attached to my large deposits, that way I am able to cash out with no play through and no max cash out. My free spins, free chips I do accept I understand that the play through will be high and I may not be able to reach the threshold so I look at these as fun free money to play. This does not mean that you can’t cash out bonuses and promotions you can I have numerous times over the time I have played but I realize it’s a rare thing. I am a golden goose and I have worked with several live chat persons, I have had success with emails and I have spoken to agents on the phone. As I have said i have played for several years so have I had a problem or issue here or there with game play, or concerns yes but each and every time they have resolved the issue, sometimes not as fast as I would like but they have made good on every situation and they have made things right. Bitcoin is the way to go with withdrawals. The VIP host are great and very helpful, but if your not a VIP the online reps, are also great and are helpful, for those that seem to have problems to get to a live person and past bot in chat type daily free spins enter have you made your deposit yes it will
Then connect you to a person. Quick and easy. So why do I not give a 5 star, well cause they are not perfect and with every site the can be frustrating lol. I’m being real. I have noticed that my big hits come when I am in a promotion or bonus which then limits what I can cash out very very frustrating but I know before hand what the cash out terms and conditions are so it’s frustrating and a bit sketchy that the big hits come when there are limits but they do pay. Also yes I wish they paid out a bit faster cause I am bad about reverse the withdrawal and continuing to play, this is also on me not them I am making a choice to reverse I could be patient and wait and they will have to wait for me to continue to play till the money comes through for next deposit but I chose to not wait and reverse. So yes bonuses and promotions make things hard to withdraw so don’t use them and then no problem. Yes they do payout so if you want to play and deposit money and plan on sticking around I suggest getting verified and doing all paperwork prior to making that withdrawal so when you do your not frustrated because of that process. And if you do run into issues email and chat with people and be patient and kind it will get you a lot further. The payouts have been slower than they use to bitcoin with in 2 days and my last 2 have taken up to 5 or 6. Also make sure you understand they do not process on weekends or any holidays so be mindful it’s business days not days. Also keep reading fees and minimum. As stated Bitcoin is the way to go fastest payout with in a few business days and minimum of 25 dollars no process fees on there end. I have never used the wire or check so I can’t review the process.
Review from a long standing player are they legitimate yes but with everything go in with your eyes open and read the terms and conditions and then don’t get upset when you are being held to them.
mgbharrell
Response from DuckyLuckMay 2, 2025
Hello Mgbharrell,
Thank you so much for taking the time to share such a thoughtful and detailed review. We're truly grateful to have long-standing players like you in our community, and we appreciate you highlighting both the positive aspects of your experience and the areas where you'd like to see improvement.
We're always striving to enhance our processes, and your feedback helps guide that growth—especially around payout timeframes. While we’ve made great strides, we continue working toward faster and smoother processing so that players can enjoy their winnings with even greater ease.
It’s also great to see your emphasis on understanding bonus terms and playthroughs—going in with clear expectations makes all the difference. Whether you're a VIP or just getting started, we're here to help every step of the way.
Thanks again for your loyalty and honesty—it truly means a lot!
Warm regards,
Casino Experience Team
GK
George K.
Terrible online casino
Terrible online casino. Never gave me what I won.if you lose it’s okay but if you win suddenly there is a lot of problem to cash out. My advice is never play here.
Response from DuckyLuckMay 2, 2025
Hello George,
Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met expectations. Our goal is to ensure all players have a fair and enjoyable time on our platform, and that includes honoring all valid winnings.
If you’re encountering any issues with your account or withdrawal, we strongly encourage you to reach out to our support team via live chat or at [email protected] so we can review and assist promptly.
Best regards,
Casino Experience Team