Duck's ServicesDuck's Services provides top-tier modifications for AAA titles, with over 75,000 successful orders. Backed by 24/7 support and instant delivery, we ensure a seamless experience. As a leading DMA hardware supplier, we provide cutting-edge solutions to take your gaming experience to the next level.
Duck's Services (ducks-services.com) has 632 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Frosty
dubitheducky is an amazing support member he had my ticket solved in 10 minutes and was amazing 5/5
Response from Duck's ServicesOct 12, 2025
Huge thanks, Frosty! We’ll make sure Dubi sees this — he puts a lot of effort into helping everyone as efficiently as possible. Awesome to hear your issue was resolved so fast. Thanks for the 5/5 and for being part of Duck’s Services!
smook I.
I’m writing to express how disappointed I am with this entire purchase experience. I paid around $400 for the 75T ESP bundle, and after waiting over 30 days for delivery to Europe, I was hit with an additional $40 customs fee on arrival. When the package finally arrived, I couldn’t even use it because I had to wait three more days just to get the firmware. The so-called “support” was basically nonexistent hours between replies, no clear instructions, and constant delays. When I finally got the firmware, it didn’t even work. Flashing failed completely. After more waiting, the FW developer used RustDesk to control my PC to try fixing it and when it failed again, he just disconnected without saying a word. No explanation, no fix, no follow-up. Completely unprofessional. I’ve now requested a refund and haven’t received any response. This level of customer service is unacceptable I’ve lost time, money, and patience. Unless this is resolved immediately, I’ll be filing a formal dispute through my payment provider and sharing this experience publicly so others are aware of how poorly this product and support team operate.
Response from Duck's ServicesOct 12, 2025
We’re really sorry to hear about your experience — that’s absolutely not the standard we aim for. I’ve personally escalated your case to ensure the refund and follow-up are handled promptly. International shipping and firmware delivery can sometimes take longer due to customs and developer queue times, but we should’ve kept communication clearer. Thank you for sharing this feedback — we’ll be using it to improve our support process moving forward.
ram A.
⭐️⭐️⭐️⭐️⭐️ Great Experience with DMA Products! I ordered DMA products and they came very fast. Everything was well packed — nothing was broken or defective. Really good service overall. I’m happy with my order and would definitely buy again!
Response from Duck's ServicesOct 12, 2025
Thanks for the kind words, Ram! Awesome to hear your order arrived fast and safely — our logistics team will be happy to see this. We really appreciate the 5 stars and can’t wait to serve you again soon. Enjoy your setup!
ANounmousUser B.
Legit seller instant arrival always even know I don’t use anymore would recommend to anyone.
Response from Duck's ServicesOct 12, 2025
Appreciate that, Brown! Even if you’ve moved on from using our products, it means a lot that you’d still recommend us. Thanks for the trust and support — you’re always welcome back anytime. 🦆
Cecil H.
Game is unplayable with ESP on. FPS tanks every single time. And support is unresponsive, I've been waiting for a response for over 6 days now.
Response from Duck's ServicesOct 6, 2025
Hi Cecil, we haven’t found a ticket under your name, but we’d be happy to investigate this further. Please message us directly with your order ID so we can verify and help you right away. We continuously monitor FPS performance and recent testing shows stable results after our latest update.
Sarah-Alexandra
Asked for refund, support guy was rude and said we don’t refund. Terrible service.
Response from Duck's ServicesOct 6, 2025
Hi Sarah, we couldn’t locate a purchase or ticket under this name. Our team is always available to review verified cases respectfully and in line with our refund policy. Please reach out through our official Discord or website with your order ID so we can confirm your account.
TheRagingRyan
Got the DMA ultimate bundle. It took a while because of shipping delays that were out of their control, but once I got it, everything was included as stated. If you follow the instructions in the discord, setting it up isn't complicated. FW takes about 24-48 hours to receive, which seems reasonable to me. These are people behind the scenes with their own personal lives like you and me.
Response from Duck's ServicesOct 6, 2025
Thanks for sharing your experience! We really appreciate your patience with the shipping delays — and you’re exactly right, following the Discord setup guides makes the process smooth. Glad to hear everything arrived as expected and that the FW delivery went well. 💪
David S.
I’ve been waiting almost 3 weeks for them to reply to my ticket. Nothing.
Response from Duck's ServicesOct 6, 2025
Hi David, we can’t locate a ticket or order under this name. Please send your order ID through our verified support channel so we can look into it immediately. Our average response time is currently under 24 hours, so we’ll make sure you’re taken care of.
