Duck's ServicesReviews of ducks-services.com

Response from Duck's ServicesMar 3, 2026

Thank you for the honest feedback, we really appreciate it. You’re absolutely right, response times can sometimes vary a bit depending on timezone and overall ticket volume, but we always aim to stay within a reasonable window. We’re glad Trix was able to properly guide you through the spoofer section and provide solid support while he was available. Regarding the permanent spoofer service, sometimes unexpected real-life situations happen, and health always comes first. As soon as that occurred, issuing store credit was the fastest way to make sure you weren’t left waiting indefinitely. We understand it’s frustrating when you were planning for a long-term solution rather than a 15-day temporary one. If you’re still looking to move toward a permanent setup, feel free to open a ticket and we’ll help you plan the best path forward so you’re not stuck short-term. Appreciate you being understanding, that goes a long way.

Response from Duck's ServicesFeb 14, 2026

Hi, We’re sorry to hear you’re having trouble. While we can’t see any tickets that went unanswered, our support team responds to tickets every few hours, 24/7. We do not ignore customers - especially over a $17 order. If you haven’t received a reply, please double-check: • Your open ticket in Discord • Your email (including spam/junk folders) • That you submitted the ticket under the correct username If you reach back out with your order number or username, we’ll personally make sure this gets handled right away. We’re here to help - just respond to your ticket and we’ll get this resolved.

Response from Duck's ServicesFeb 2, 2026

Hi there, We’re genuinely sorry for the frustration caused by this order. At the time of your purchase, international shipments were handled via a slower postal service, which unfortunately led to extended delivery times outside of our control. Since then, we’ve made major improvements: We’ve fully switched to UPS for international shipping, with most customers now receiving orders in as little as 4 business days, International shipping rates have been reduced, All required cables are now included by default with every hardware order We appreciate you sharing this feedback—it directly contributed to these changes. If you ever decide to give us another shot, we’re confident the experience will be significantly better. — Duck’s Services Support

Response from Duck's ServicesJan 29, 2026

Thanks for taking the time to leave a review — we appreciate the feedback. To clarify, Trix is a member of our support staff, and we’re glad they were able to step in and help resolve the issue. We’re also happy our Discord community was able to assist while troubleshooting was in progress. That said, we understand your frustration with response time and the initial reliance on documentation links. We’re actively working on improving response speed and making sure hands-on support is provided sooner when needed. Your feedback helps us improve, and we appreciate you pointing this out. — Duck’s Services Support Team