DuapartsReviews of duaparts.com

Response from DuapartsNov 15, 2025

Thank You Tom

Response from DuapartsNov 4, 2025

We take customer service seriously and always handle returns according to clear, fair policies. However, it’s important to be honest about what actually happened. You placed an order on October 5 and first reached out on October 16 to return it. Within one hour, our team responded with clear instructions on how to initiate a return directly through our website — a process that takes just a few minutes. After that message, no reply, no return request, and no follow-up were ever made until nearly a month later, on the final day of the return window. Our email and call logs confirm that there were no additional attempts to contact us during that time. Today, the customer called multiple times within a few minutes while we were assisting other callers, and we responded shortly after by text to address the concern again. It’s disappointing to see a review that misrepresents the facts. We expect the same honesty from customers that we demonstrate every day. We responded promptly, provided clear instructions, and followed our return policy exactly as stated. Our company operates with integrity, respect, and transparency — and we ask for the same in return.

Response from DuapartsOct 25, 2025

Thank You Jason

Response from DuapartsOct 23, 2025

Thank You Bob

Response from DuapartsNov 15, 2025

Thank You Jose

Response from DuapartsOct 2, 2025

Thank You Robert

Response from DuapartsSep 15, 2025

Thank You Bruno

Response from DuapartsAug 27, 2025

It’s fascinating that you claim we sent you the wrong item. The reality is: 1. You ordered an OEM Freightliner drain valve. 2. We shipped you exactly that, within the normal UPS Ground delivery window. Later, you admitted in writing: “When I ordered the drain valve I assumed it would come with the cable attached.” So the problem wasn’t that we sent the wrong part — it’s that you assumed it came with something it never has, and that was never advertised. We take pride in providing genuine OEM Freightliner parts and timely service to thousands of customers who appreciate accuracy and honesty. If your way of doing business involves making false claims and leaving misleading reviews, then you are right — we’re not the right company for you, and we don’t want your business.