Duaparts Reviews | Read Customer Reviews of duaparts.com

Duaparts Reviews | Read Customer Reviews of duaparts.com

Duaparts reviews

46 approved reviews, newest moderated first

Steven G.
May 4, 2026
Top quality parts
They had the top quality part that I was looking for at a reasonable price. After receiving it, I ordered another set. I got both quicker than expected to boot.
Response from DuapartsMay 15, 2026
Thank You Steven
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Unhappy C.
Apr 21, 2026
Warning Warning Warning...Read Return Policy
Warning Warning Warning.... read the fine print in return policy. Item ordered was incorrectly listed on web site and with generic DuaParts picture. Called Customer Svc number before ordering and they confrirmed it was part needed. Return policy states they will provide return shipping, but they make excuses and add on a 20% MONEY GRAB restocking fee. Won't be buying from this vender every again. Stick with Amazon, it's a better choice.
Response from DuapartsApr 30, 2026
We need to correct several statements in this review. The item shipped was the exact OEM part number selected and purchased. The product listing reflects the manufacturer’s official description and classification. We have no record of any phone call confirming or recommending a specific part number prior to purchase. All orders are fulfilled strictly based on the OEM part number selected by the customer at checkout. Our return policy clearly discloses a 20% restocking fee. Return shipping is only covered when an incorrect item is shipped, which was not the case here. The part delivered matches the manufacturer’s specifications and the part number ordered.
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BEN K.
Apr 15, 2026
i ordered the much needed part then had…
i ordered the much needed part then had rotator surgery came back in 3 weeks later only to find they didnt have my part after all.
Response from DuapartsApr 15, 2026
We’re sorry for any frustration. The order was canceled within one hour of being placed due to inventory availability, and notification was sent immediately. You were not waiting three weeks to find this out. We wish you a smooth recovery.
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Michael E.
Apr 7, 2026
ordered part at 10:30am and paid cancelled 4 hours later
ordered part at 10:30am and paid at 2:30 pm duaparts cancelled order
Response from DuapartsApr 8, 2026
Thank you for your feedback, Mr. Eriksen. We only cancel orders in cases of unexpected stock discrepancies when the item cannot be sourced. In this case, your order was placed at 13:30 and canceled within about an hour after verification. We understand this can be frustrating and apologize for the inconvenience. Please feel free to reach out if we can help find an alternative.
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Big A.
Mar 11, 2026
Order was taken and shipped promtly
Order was taken and shipped promtly
Response from DuapartsApr 8, 2026
Thank You Big Al
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Sandra T.
Feb 6, 2026
Had to order a part next day air
Had to order a part next day air. Called customer service and they guaranteed the delivery. Fedex showed up the next morning. Amazing
Response from DuapartsFeb 9, 2026
Thank You Sandra
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Megan
Jan 22, 2026
Part shipped the same day
Part shipped the same day. Great customer service
Response from DuapartsJan 23, 2026
Thank You Megan
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Jaime A.
Jan 21, 2026
Y have all parts tha l been looking up
Y have all parts tha l been looking up
Response from DuapartsJan 22, 2026
Thank You Jaime
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