customer
The translator kept making the same…
The translator kept making the same mistakes and I had to re-escalate the same corrections 3 different times before they were properly made.
Response from D&T TranslationsApr 23, 2026
Dear Daniel, Thank you for your honest feedback. We want to sincerely apologize for your experience. You are absolutely right—having to escalate corrections multiple times is not the standard we set for ourselves, and we take full responsibility for the frustration this caused. In particular, we are not satisfied with the formatting of the translation you received. Even though you have already approved the previous version and received the notarized copy, we feel it does not meet our quality standards. Our team has decided to proactively revisit your entire order to overhaul the layout and identify any further shortcomings. We want to ensure the final product is professional and polished so you can use it with total confidence. Our plan for the next 24–48 hours: Format & Quality Audit: We are re-evaluating the entire document to correct the formatting and ensure every detail is accurate. New Certification: We will resend an updated certified copy for your review and approval. Free Re-Notarization: Once you approve the new version, we will have it re-notarized and sent to you free of charge. We value your business and are committed to making this right. You will hear from us directly within the next 48 hours. Best regards, The D&T Translations Team