dtgpro.comReviews of dtgpro.com

Sam was awesome and answered my question so quickly!

Excellent customer service!! A special thanks to Sam Parker for his help and professionalism. I had a problem with the shipping address, and he was very responsive in resolving the issue and shipping my order to the correct address.

Their cleaning solution worked to restore my printhead and their service was good, thank you.

I bought a dtf printer from DTG pro and it has been a nightmare from the beginning! This is not my first DTF, but it is by far my worst. Tech support is almost non existent. They leave you hanging for days and then never address the problem. I strongly suggest running from this company! You will be stuck with junk and lose your money.

I purchased the large bundle printer and took 3 months to get up and running. CS was rude. And not responsive. I had a faulty head they finally sent me a new one but it took 3 months. I finally had to reach out to others for assistance. I had it for 13 months. Then it finally went crazy and made loud clunking noise and just spit film through. Wouldn't print or anything. Reached out to CS. Took them over a week to get back to me. Wanted me to reinstall the software and reset machine. Did that told them it didn't work. That was Oct 24th. They finally got back to me Nov 17th to get more info. By that time the machine is in a dump somewhere. And i have a new machine set up and running perfectly!!! Within 48 hrs this new company had assisted me and reached out to check on me more times than DTG Pro did in 13 months.

After working with this company and their bogus product, I now have an expensive paperweight sitting on my desk. They’re product has been faulty since the beginning and continues to be faulty this day after replacing parts and their faulty system within their makeshift printers they sent are not under warranty even after being replaced, they’re not offering or adhering to the warranty is quite frankly shady. I attempted to dispute with affirm who again sided with them because of their crappy policies and attention to manufacturing good equipment so now I’m stuck again with a very expensive paperweight when I should’ve just bought a different unit, but they promised not to be the way that they turned out to be and better than products from Chinasadly, unfortunately not

David Smith made fixing my address a breeze thank you!

I’ve been working with DFT Pro 6 or 7 months now, when I purchase my printer and all that set up for my business Steven and Robert and Theo. they’ve been there. I have a lot of issues because of new set ups and learning the printing technology for the DFT but so far has been fun, Challenging sometimes because we had to learn techniques and how the equipment works support has been there no calls are allowed just emails at sometimes can be frustrated because you have to wait for the emails to come back with instructions and how to fix things so you have to stop your production or whatever you do to make your orders going But it’s been there the support thank you to all of you for the help you guys have given me and setting up my printer and understanding settings and problems. I thing I need to address and needs to be fix is that we need to see all our order online to avoid mistake on ordering the wrong material. But other then that all good.