dtgpro.comReviews of dtgpro.com

DTG is a stand up company- I had a customer service issue and they took care of it immediately. They far exceeded my expectations!

Have had a couple break downs with the DTF printer and trying to get tech support is horrible horrible horrible!!! I don’t know how long they expect you to wait on trying to get help or get parts ordered! Why can’t they list the parts online, oh no that would be too simple. You can’t even find my dampers online, you have go through them to get them and sometimes they might call you back but most of the time they don’t!! Will be a year in August I’ve had my machine, it’s sitting, had a puff of smoke last week in right corner of the Inspire A3+ Trying to figure out what little motor blew, I’m not a tech but trying to get help is pathetic. Horrible customer service Not even a year old printer and still got another pymt to make before it’s paid for.

I've been a customer of DTGPRO.com for over a year, and what stands out is their support team. They helped me troubleshoot my setup and even guided me through optimizing my prints for better color match.

Can I give them zero stars!! DO NOT PURCHASE FROM THEM! NO WARRANTY! THEIR PRODUCT LEAKED INK AND CAUSED A SHORTAGE, DAMAGED CABLE, PRINTHEAD, AND MOTHERBOARD! BECAUSE THEY DO NOT WARRANTY THESE, I HAVE TO PAY OVER 700.00 TO REPLACE TO GET THE PRINTER BACK UP AND GOING. MIND YOU I HAVE ONLY HAD 2 MONTHS AND ONLY RAN HALF OF THE TIME! HORRIBLE COMPANY!

customer service is the worst. They don't care and it shows quickly.

Customer service at DTGPro is excellent—prompt, friendly, and very helpful. Every interaction has been pleasant, and I’m truly pleased with their support. Highly recommend!

The customer service needs a lot of improving horrible Tech support it has been an ongoing problem with this company from the start!!! is one expensive paper weight, not to mention losing money! I have called, emailed, and still have no software. I did receive a rude email from Craig in sales! it took a month just to get an in-voice!! I used the printer 1 time then no software.

I have never had an issue with this company, they are always polite and very helpful