Code E.
Principles
Had purchased from DTGPro since 2022, even after the messy split which then lead to the creation DTFPro. Eventually, their ink and film inconsistencies forced us to acquire ink, materials, and consumable products from another supplier. In September 2025, we chose to use them for a Heat Station (DTF oven) purchase. The purchase was fine, the delivery was efficient, and the Heat Station performed as expected, until recently. Purchased on 09/28/2025. Product was Delivered on 10/02/2025. Product put into Service on 10/03/2025. Contacted DTGPro about part failure on 04/06/2026. DTGPro, being petty, informed me we are days after the "6 Month Warranty" apparently expired, immediately after the part failed. Average days in 6 Months, ~182.5 days. Exact days to Heat Station part failure, 185 days. That's approximately 2.5 days after the electrical component melted under light/normal use. Not interested in a company that doesn't stand behind the products they sell, as cheap and generic as they may be. A simple ~$0.50 part that they source from China, they resell for $9.95($16.88 Shipped), and couldn't take care of a customer. We had already ordered the replacement part, (3 for $8 on Amazon), but they certainly should work on customer retainment, instead of petty boundaries.