Customer service is nonexistent. I never received my package. Scam!
I never received my package. I wish I would have looked at other reviews before purchasing; the number of people who never received their order is ridiculous. Customer service sucks and again had I read reviews beforehand I would have known. I have sent emails and messages through Facebook. Customer service does not exist. This company seems like a scam.
Response from DTF GHOSTJul 8, 2025
We’re truly sorry to hear about your experience — this is absolutely not the standard we strive for. We understand how frustrating this must be, and we’d love the opportunity to make it right. Please email us at [email protected] with your order number, and we will personally look into this and ensure it’s resolved ASAP. Your trust matters to us, and we’re here to fix this.
AC
Angel C.
No response. No tracking update after 5 days.
I have used their service multiple times and have received the package in a timely manner without having to pay for the “skip the line-same day shipping” offer. This last time, I used the option since I knew a holiday was coming up, they marked that the order was done and shipped out. I received a confirmation but the tracking number from UPS states that it still hasn’t been released to them. I attempted to email them 3 times plus a message on instagram but no response. I was very happy with their service and quality at first but now after this issue I don’t think I can trust them with any future orders. Their prices and quality are the best I’ve seen and bums me out that they had this slip up.
Response from DTF GHOSTJul 4, 2025
Thank you so much for being a loyal customer and for taking the time to share your honest feedback. First and foremost, we want to sincerely apologize for the inconvenience and frustration this recent experience has caused—especially after you placed your trust in our same-day shipping service ahead of the holiday.
You’re absolutely right to expect consistent communication and transparency, and we truly regret the delay in responding to your emails and messages. That’s not the standard we aim to uphold.
Regarding your UPS tracking status: sometimes packages are marked as shipped in our system but experience a delay in being scanned by UPS due to volume—especially around holidays. That said, we completely understand how this situation undermines your confidence in us.
We want to make things right. Please DM us your order number again or reply to this message, and we’ll personally look into it immediately and make sure you’re taken care of. Your trust matters to us, and we’re committed to earning it back.
Thank you again for your past support—it truly means a lot to us.
ET
Emerge T.
The print quality blew me away
The print quality blew me away — vibrant, sharp, and incredibly detailed. Every design came out exactly how I envisioned it. Pressing onto garments was a breeze, with smooth application and perfect adhesion. The transfers held up beautifully after washing, and the colors stayed bold and crisp. Overall, I’m beyond satisfied and will definitely be ordering again. If you're looking for top-tier DTF transfers, DTF Ghost delivers every time!
Response from DTF GHOSTJul 4, 2025
Wow — thank you for the amazing feedback! 🌟 We’re so glad the prints exceeded your expectations in every way, from application to wash durability. It means a lot to hear how satisfied you are. We can’t wait to deliver more top-tier transfers for your next projects! 👻💥
AR
Amanda R.
Every order i have received has been…
Every order i have received has been perfect. These transfers apply easily and quickly. I have never had an issue with a transfer. Shipping is quick and I usually receive my order within 3-4 days, making my turn around time quicker than most in my area.
Response from DTF GHOSTJul 2, 2025
Thank you so much for your kind words! We’re thrilled to hear that every order has met your expectations and that our transfers are helping speed up your turnaround time. We truly appreciate your support and look forward to continuing to serve your business. 💪👕✨
TB
Tano B.
The communication from customer service…
The communication from customer service if theirs an issue is phenomenal.The company is willing to make things right the first time.
They go above and beyond to ensure customers are satisfied.
Thanks I will be ordering in the future.
Response from DTF GHOSTJul 2, 2025
Thank you so much for your kind words! We’re truly grateful for your support and happy to hear our team could make things right. Going above and beyond for amazing customers like you is what we’re all about. Can’t wait to work with you again soon! 🙌🖤
SL
Shawntai L.
Review by Shawntai
Great quality and the dtf has great colors
Response from DTF GHOSTJul 2, 2025
Thank you! Great quality and the dtf has great colors
KS
Kevin Smith, Kinky K.
Ghosted me on my latest order
I initially was starting to make the switch to DTFGhost for pricing and quality. Even when we hit some bumps they resolved the situation satisfactorily. I always knew that I couldn't count on them for something that had to be done same week, so I saved using them for orders I had some lead time on. In addition, sometimes orders would get hung up because the art didn't upload properly, despite it being marked as such. But there was no follow up to let me know that. I'd have to find out when I inquired what was happening. Oh that's right we need your art. Why didn't you tell me? You marked the order as completed and shipped! Lies. The last order was botched so bad but they gave me a credit so I could go get it done locally and get my job done on time. After this later order however I think I am completely done using their services. I went to use the credits I had previously mentioned and ordered for job with a very big lead time. I even paid for same day shipping, because why not? My order was quickly marked completed and shipped but nothing ever showed up on the UPS tracker. It showed the package as still not being in their hands. I tried reaching out to DTFGhost; messaged them on their Web site, emailed them, etc. I even tried calling the number listed on this Trust Pilot page, but some shady guy answered and denied he was associated with the company. I received a single reply on the Web site chat apologizing for the delay and assuring me there would be follow up. That was days ago. Still no follow up. No updates on my order. No signs of life on the tracking number. Nothing. In a desperation attempt I left a comment on their Instagram and was blocked. So there is someone there, but they aren't responding to me. Very well. I'll take my business elsewhere. I don't recommend this company. I order a fair amount of DTF, and the myriad of delays I've had with them coupled with the latest blatant disregard for a repeat customer, and I'm out. Crap customer service and poor communication. I've got better, more reliable vendors anyway. Proceed with caution people, and I wouldn't order for anything that is pressing. Don't expect a quick turnaround. The ETAs you get are a total fabrication.
Edit: In response to the reply, multiple emails were already sent. As well as chats where they said a ticket was created. Respond to those. Complete the order in question, and all is forgiven. At this point I've received nothing and lost money and time. But if I actually get what I ordered, late or not, I can let this all go. Thank you.
Response from DTF GHOSTJul 2, 2025
First off, we’re genuinely sorry to hear about your experience and the frustration it’s caused. This is not the level of service we strive for, and we understand your disappointment — especially as a repeat customer who gave us multiple chances.
We’re taking your feedback seriously and will be using it to investigate what went wrong, particularly regarding communication breakdowns and the order status discrepancies. There’s no excuse for poor follow-up, and your message is a clear reminder that we need to do better.
We’d love one more chance to make things right if you’re open to it. Please reach out to us directly at [your support email] with your order number so a senior team member can personally look into this.
We appreciate your past business and sincerely apologize that we’ve let you down this time.
SD
Saviel D.
Great print great quality I’ll be…
Great print great quality I’ll be purchasing more from dtfghost I love the work and my gangsheet thank you
Response from DTF GHOSTJun 26, 2025
Thank you so much! 🙏 We’re thrilled you loved your gang sheet and the quality of the prints — that means everything to us! Can’t wait to see what you create next. We’ve got you covered anytime! 👻💥👕