DTE EnergyReviews of dteenergy.com

Your truck has been blocking my driveway for an hour. At some point I need to leave my house. I finally went out there for the fifth time and took photos of the truck, license plate, etc.. That got there attention and they finally moved it. What are you guys thinking blocking someone’s driveway and leaving the vehicle?

Unfortunately, nothing has changed in 40 years with DTE.

I was cold-called out of the blue last week by DTE, being asked to listen to a pitch about free solar panels. We agreed to Tuesday, March 17 at 2:30 pm. No call, NO SHOW. THEY STOOD ME UP.

Lost electricity on Wed 8/13/25 at night for a few hours. DTE in text stated outage in Novi Michigan was due to wind. We had light wind, 8-10 mph. Sunday 8/16/25 at 7:10 am, lost electricity again. I report the outage to DTE power outage site. It says there is no outage. I resubmit the outage and it says outage was fixed on Wednesday. I re-resubmit and it says further investigation is required. We got power back around 8:30 am. The outage website has no idea their customers lost power. And lose power twice in a week?

DTE Energy’s hidden policy requiring payment by 2pm for same-day credit is both misleading and unfair, especially since it's not printed on bills or clearly communicated to customers. When I called after 2pm on the due date to make payment, I was told it wouldn’t count for that day and I'd be removed from my plan. Shockingly, the Executive Customer Service team admitted they didn’t reach out to offer help—only to inform me the plan was canceled. This lack of transparency and unwillingness to resolve the issue reflects poor customer service and accountability.

Worst power company in the US. I have lived in 18 states and 8 countries. The only place with a worse grid is St Martin which runs on a single oil powered plant with that fuel brought in via ship. They have an excuse, DTE does not. And the utility commission should all be put in jail for allowing this mess to continue for decades. My favorite had to be being out for 6 days to get a single fuse on the terminal pole that serves my house (only 2K customers were out). I thought it had gotten better. I actually did not pillage them when they paid for feedback last week. I actually thought yesterday, wow its better. Then last night the power goes out. 0.4% of customers (out of 2.3 million) and its going to take a day+ to fix it. Their own system says its only 4 houses in my area (ie the problem has self identified itself on a line 2 houses down, I guess I know the lines better then they do). I have a lineman 5 houses away. Send him. This company is just irredeemable. They are literally going to be a major contributor to me leaving the area. Hopefully when I sell I get the money back that I literally had to piss away for a whole house generator. Cant say enough negative things about this organization.

August 2022 my power was out for four days. When service was returned, my dryer was fried and my generator, on minimal functions, used $100 of gas. DTE reimbursed $38. August 2024 my power was out from Tuesday 5pm until Friday 2am. On Thursday my generator registered low voltage. I was rejected for reimbursement because less than 1% were affected. Nice to know that 1% of us aren’t important. I called DTE about my low voltage issue. They wrote a ticket and then sent me an email voiding the ticket but to let them know about future issues. Who needs great service with treatment like this.

I am upset that I have never missed a payment and always paid my bill in full. Today I receive 3 bills and one saying Total charges: $596.79 😳. How? I have a smart meter! Everything was estimated, weird bc the DTE app I use showed the balance I owed and I paid it in full! I tried to upload my bill to show everything but it exceeds the limit. I am disgusted that I am stuck with DTE and not happy! Between service hours and the fact peak hours is when everyone comes home to cook and unwind. Thanks for being family friendly!