dryeyerescue.comReviews of dryeyerescue.com

STOP SENDING ME EMAIL. In other words, why do I have to be punished for making a purchase?

Delivery to wrong address

I purchased 2 bottles of De3 Omega Benefits supplements for $108. Upon receipt, both bottles had an inside seal that was not sealed. Despite the fact that the bottle says "Do not take if tamper-evident seal is broken or missing" I was told by customer service via email "The PRN DE3 bottle recently changed and has been known to have the seal not fully intact when you first receive it. The glue is not as strong and it seems to be common that it will lift while in shipping / when you open the bottle, it can lift at the same time, and the product is absolutely still safe to use." I got the same response when I called the manufacturer, Physician Recommended Nutriceuticals, who said they have known of the problem for years. Dry Eye Rescue did offer a one time return (don't know if that covered both unsealed bottles) but I must pay shipping. I did not yet go to the customer service rep's supervisor for a full refund yet. The survey came to my email so I am going this route first. I consider this response unacceptable. Tamper resistant seals are there for a reason and plenty of other companies have figured out how to make them seal correctly. It appears that both of these companies are aware of the problem and have chosen to disregard it. I don't know if this is due to carelessness or incompetence or both, but I do not have any confidence in them or their products. I would like a full refund for the supplements and they should pay return shipping if they want the bottles back.

I don’t see any changes yet. Eyes are extremely dry & burn all of the time. Cannot be outside with out sun glasses.

A month ago, I purchased MYBOClean Combo Pack from Dryeyerescue and because I live in Canada, shipping cost were $33. I was surprised that half of my bill was shipping however I wanted to try the product. Today, 3 weeks after the package arrived, to my surprise, I received a bill from FedEx for another $49! Dryeyerescue did not disclose or give any indication that Ground FedEx that they were using it to ship the product, will be going through the customs and that will be additional charges on top of the shipping fee. If I knew about these charges, I would have never order it as it is twice expensive than the product itself. When I called Dryeyerescue customer service to let them know that I am not responsible for the bill, they refused to acknowledge this oversight on their end or at least to share cost. I am writing this review to help other potential customers from Canada and make them aware of these hidden charges that Dryeyerescue refused to share with their clients.

Your order form was correct, but you sent the wrong item. Still waiting on a credit. Never again, with you.

I have a large face and the description on your products do not specify clearly. I called to say that my purchase were very small and was told that they are more fit for a child. So now I am waiting on my return package so that I can get in-store credit. and I think they might have forgot my request for a return package. Not happy that I have Purchased the wrong size and now I have to use in-store credit and must wait for a way to return the package. I spoke with customer service close to two weeks ago and still have heard nothing and haven’t seen anything in the mail.

These capsules are too large. I’ve had two serious choking experiences and am no longer using them. When I looked at the return policy, I was very disappointed! Only unopened bottles-not fair.