dryeyerescue.comReviews of dryeyerescue.com

Response from dryeyerescue.comNov 21, 2023

Hi Mildred, Thank you for taking the time to leave a review. We are truly sorry to hear about your recent experience with the timeframe of shipping. We understand that we fell short of your expectations, and for that, we sincerely apologize. We were temporarily out of that product and initially expected our inventory to arrive earlier than it did, which added a slight delay to when we could fulfill and ship your order. Your feedback is extremely valuable to us, and we are taking it into serious consideration. We are committed to making things right and improving our services based on your input. Please accept our deepest apologies and know that your concerns are being addressed. We hope to have the opportunity to serve you better in the future. If you have any questions, please do not hesitate to reach out. You can reach us by phone at (888) 982-7764 or by email at [email protected]. Best Regards, Kelly

Response from dryeyerescue.comOct 17, 2023

Hi Marilyn, Thank you for your purchase and for bringing this to our attention. I do not see any correspondence with you about any missing items or replacement orders issued on our end. What I can see, is that you placed one order with us in July 2023, But it was not for a product that included any ring guards. If you give us a call, we would be more than happy to discuss and resolve this issue for you right away! You can reach us at (888) 982-7764. We sincerely apologize for any inconvenience this may have caused, and we hope we have the opportunity to make up for this mistake on a future order. Thank you The DryEye Rescue Team.

Response from dryeyerescue.comOct 9, 2023

Hi there, Thank you for your purchase and for taking the time to leave a review. We are sorry to hear that you are not happy with the pricing of our products. We try our best to have competitive pricing and to try to have the lowest prices on the market. Unfortunately, since we are not the manufacturer of the products we carry, that is not always an option. We have the option to set up a subscription and save 10% on every order, and we also offer different promotions that will run throughout the year. If you would ever like to confirm if there are any discounts available, please give us a call at (888) 982-7764 or you can email us at [email protected] Thank you! The DryEye Rescue Team.

Response from dryeyerescue.comOct 9, 2023

Hello Ray, Thank you for reaching out and sharing your thoughts; we're sorry you were unsatisfied with our service. USPS is notorious for marking packages delivered before actually delivering them. This is why when you emailed our team within a few hours of the package being marked as delivered, they asked to allow USPS at least 48 hours. However, since you filed a chargeback, your account is now frozen, and there is nothing we can do until that chargeback has been resolved; then, we can move forward. Please feel free to email us at [email protected] or call us at (888) 982-7764 if you would like to discuss this further so that we can resolve this issue as quickly as possible. Thank you -The Dry Eye Rescue Team.

Response from dryeyerescue.comOct 9, 2023

Hi there, Thank you for your purchase! We’re so grateful that you took the time to share your feedback with us. I am sorry to hear that you were not happy with your Eyeseals 4.0 Hydrating sleep mask. We will be sure to pass this information along to the Manufacturer of the product. Have a wonderful day! The DryEye Rescue team

Response from dryeyerescue.comOct 9, 2023

Hi there, Thank you for purchase and for taking the time to leave a review. We sincerely apologize for any inconvenience this may have caused you. We understand your frustrations and are working diligently to improve our team communications to avoid issues similar to this in the future. I do see that we issued a replacement for those missing items that should have arrived on 9/25/23. Did you receive that package? If not, please let us know! We would love the opportunity to make this up to you and to help you in the future. You can always reach us by phone at (888) 982-7764 or by email at [email protected]

Response from dryeyerescue.comSep 21, 2023

Hi George, We are truly sorry to hear about your recent experience with us. We understand that we fell short of your expectations and for that, we sincerely apologize. Your feedback is extremely valuable to us, and we are taking it into serious consideration. We are committed to making things right and improving our services based on your input. This was definitely an error on our end, and we will get this replacement package out to you right away. Please be on the lookout in your email for updates regarding that new order. Please accept our deepest apologies and know that your concerns are being addressed. We hope to have the opportunity to serve you better in the future. If you have any questions, please do not hesitate to reach out. You can reach us by phone at (888) 982-7764 or by email at [email protected]. Best Regards, Kelly

Response from dryeyerescue.comOct 9, 2023

Hi there, Thank you for your purchase and for taking the time to share your feedback with us. We apologize if we did not have the inventory of your desired product at that time. It has been a few months since your last order so we may have the item back in stock now! Please feel free to reach out to us via phone at (888) 982-7764 or by email at [email protected]. Have a wonderful day! The DryEye Rescue team