Drury HotelsReviews of druryhotels.com

Before I write a bad review I will give corporate a chance to hear what I'm going to write first... Katierae301617 @ gmail .com. please email me

We have stay several times at the San Antonio Drury Hotel with excellent service however this last time turned into a disaster. My husband is disable so we need roll in shower but when we check in and went to room there was tub not what we had reserved. So front desk was very kind and got us room across in plaza for roll in shower for 2 of the 3 nights we were staying. We had to move across parking lot to get our new room but to our surprise we got bed bug bites when I inform the front desk all she said was she would inform housekeeping. SO PLEASE CHECK YOUR BED FOR BED BUGS WE ARE STILL ITCHING AND PUTTING MEDS ON BITS

Made reservations in Greensborough, NC for a suite. It said it was 5 stars on the web. When we checked in and went to our room, we opened the door and the smell was horrible. It smelled like smoke and booze, the carpet was filthy, the sheets had black grease stains on them and there were people partying in the hallway at 2am for hours. My husband found a sewing needle in the carpet which our small dog could have stepped on. We should have left as soon as we saw the room. Worst hotel we’ve ever been in- dump!

Went to an interview at Drury located in Meridian, MS, I arrived earlier to show I appreciated the opportunity, was told to take a seat and they would be right with me. Sat there for 2 hours and was never acknowledged again, so I left without being interviewed.

I am writing to express my disappointment with your cancellation policy. I am moving across the country to New Mexico and arranged to stay with you along the way. My spouse stayed a month ago as she preceded me in our move and was well pleased. Unfortunately, as I'm sure you are aware, there is a severe mid-western storm. This caused me to change my entire route to avoid the storm. I'm disgusted that there is a no cancellation policy, which in my humble opinion is draconian. We will make a point to not stay at any Drury facilities in the future as well as add these comments to any available customer review platforms.

I scheduled a series of hotels on a trip I was to take. One was the Pear Tree in Terre Haute, IN. I found out shortly after making the reservations, which were a week in advance, that I would not be going. The next day began contacting the hotels and canceling my reservations, in the interest of being a good actor and allowing the hotels to re-sell the rooms. The other hotels enabled me to cancel my rooms immediately. Drury Hotels, which the Pear Tree is apart of, did not. I contacted their reservation department and was told to make a hardship claim online, which was denied. I wrote to the agent who contacted me that I would not have made the reservation had I known I would not be able to cancel. I rechecked the website and found that Drury puts additional important information regarding a booking in very small light print that I cannot reliably read without glasses. The agent gave me two options that were totally tone deaf to the situation at hand. Perhaps this sort of practice is common across the industry. Perhaps this is Drury's business model. I don't know. I am not satisfied.