Drunk ElephantReviews of drunkelephant.com

Very slow customer service. Item arrived faulty and getting a resolution was too convoluted. Not happy with my experience.

Amazing product, I bought the retinal and have seen results. A pea size amount daily, which applies on easily is all I need. The feel and smell of the cream is pleasant and would recommend it. Will purchase again, very good value.

Customer service is disgraceful. Items purchased for the first time and faulty. Rather than sending a replacement. As the customer they wanted me to fill in spreadsheets on the products issues, asked me to send them back and told me unable to replace the products. But l would have to wait for a refund and then order them again. Terrible service for faulty products. Won’t be buying from them again !!!

I love the products i have bought from this company which were: lip balm, b-hydra, and tangle spray. These products were awesome, despite my hair tangle spray, because it smelt off. These products are overpriced a bit but i still love them. People give too much hate but i do not know for certain abt. rashes, acne, etc. So this is my opinion.

My daughter has been bragging me for this lala retro cream it is so not worth the money the packaging is lovely and its £55 or more and i thought it was a rip of it made me and my daughter break and and the bronzing drops gave me a rash! not happy!!! Also there products are NOT suitable for young humans as my daughter has shown me videos of a little girl using these products.Absolutley disgracful!!

My daughter let me know that she wanted a fairly expensive product from this company. I went online and submitted all of my contact information as requested to receive a discount on my first order. They refused to send me the discount code saying it would take them several days to process the discount. I contacted via live chat hoping to resolve the issue and they said they had no ability to send me the discount code. Then they terminated the chat immediately.

Very bad for your skin!!

absolutely terrible customer service, nightmare to deal with, returned my order since it arrived late and theyve confirmed receiving the return since a month now but still havent refunded, AVOID buying them direct.